Uniden EXI3965 manual Troubleshooting, Symptom

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Troubleshooting

If your phone is not performing to your expectations, please try these simple steps first.

ADDITIONAL

Symptom

The status LED won’t light when the handset is placed in the base unit.

The audio sounds weak and/or scratchy.

Can’t make or receive calls.

The handset doesn’t ring or receive a page.

Severe noise interference

The Caller ID/CIDCW does not display.

Suggestion

•Make sure the AC adapter is plugged into the base unit and wall outlet.

•Make sure the handset is properly seated in the base unit.

•Make sure the charging contacts on the handset and base unit are clean.

•Press delete/channel during a call to help eliminate background noise.

•Make sure that the base unit antenna is in a vertical position.

•Move the handset and or base unit to a different location away from metal objects or appliances and try again.

•Make sure that you are not too far from the base.

•Check both ends of the base unit telephone line cord.

•Make sure the AC adapter is plugged into the base unit and wall outlet.

•Disconnect the AC adapter for a few minutes, then reconnect it.

•Reset the digital security code (See page 39).

•Make sure talk is pressed.

•The battery pack may be weak. Charge the battery on the base unit for 15 - 20 hours.

•The handset may be too far away from the base unit.

•Place the base unit away from appliances or metal objects.

•Reset the digital security code (See page 39).

•Keep the handset away from microwave ovens, computers, remote control toys, wireless microphones, alarm systems, intercoms, room monitors, fluorescent lights, and electrical appliances.

•Move to another location or turn off the source of interference.

•The handset was picked up before the second ring.

•The call was placed through a switch board.

•Call your local telephone company to verify your Caller ID service is current.

•Make sure that the CIDCW option is set to “CIDCW on” or “CW options”.

A D D I T I O N A L I N F O R M A T I O N [ 43 ]

INFORMATION

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Contents Page Page Contents Terminology FeaturesFlash Controls and FunctionsO N T R O L S a N D F U N C T I O N S Checking the Package Contents Setting up the Phone Do the following stepsChoose the best location Install the battery pack Battery use time per chargeLow battery alert Connect the base unit Choose the dialing mode Base Setting onlyPress and hold flash until you hear a confirmation tone Standard wall plate mounting Setting the handset retainer clip for wall mountingDirect wall mounting Setting Caller ID Options When the phone is in the standby mode, press menu Or Cidcw Off depending upon the type of service to whichUse To move the pointer between Auto Talk On or You subscribe PressHandset Ringer Tone Setting Ringer Volume SetupHandset ringer volume setting Base ringer volume settingThen press ª to move the pointer to Distinctive Ringer SetupUse To select Distinctive On or Press int’cm/select and a confirmation tone will soundSelecting a Language Int’cm/select to select. The Language settingTo move the pointer to Language Screen appearsMaking and Receiving Calls From the Handset From the Base Handset On the BaseHandset Off the Base Base Volume Call Waiting Adjusting Earpiece VolumeRedialing from Standby Mode Redial from Talk ModeRedialing a Call Traveling Out-of-Range From the BaseTo call the last number dialed from the base Press talk key Press , ª to move pointer to memory location of your choice With the handsetTo select location Store Name appears on the display. Then use the numberE M O R Y D I a L I N G Memory dialing from Standby Mode Making Calls with Memory DialingWith the Base Memory dialing from Talk Mode Display a Programmed Number while in Memory Location ListPress talk . Talk To select Press , ª to scroll through memory locationsLocation. Then press to select location to be edited Editing a stored Name, Phone Number or Distinctive Ring Deleting the Stored DataPress to move the pointer to Yes With the Base When speaking on the base When speaking on the handsetWay Conferencing Press On the base unit To initiate the 3-way conversationIntercom from the base to handset Intercom/page FeatureIntercom from the handset to base Base. The handset beeps. If no answer, pressChain Dialing Call Transfer FeatureTo Transfer from the Handset to the Base To Transfer from the Base to the HandsetTone Dialing Switch-over Mute Handset/BaseSelecting a Different Channel When the Telephone Rings You must subscribe to Caller ID service to use this featureCaller ID When you answer the call, the display changes to Talk Viewing the Caller ID Message ListPress caller id to return to standby When the pointer is at No When the pointer is at YesDeleting Information from the Caller ID List Deleting a Caller ID messageDeleting all Caller ID names/numbers Using the Caller ID ListCalling a party from the Caller ID list Tone sounds and all stored Caller ID messages are deletedStoring Caller ID messages in Memory dialing Long Distance calls and Area Code setting/cancellationUsing Caller ID on Call Waiting Service When a new incoming call arrives during yourCurrent telephone call, the phone number For example Call Waiting Deluxe FeaturesRemove the handset from the base unit Changing the Digital Security CodePress and hold int’cm/page on the base While the handset is emitting the pagingHeadset Installation Changing the Face PlateTo remove the Face plate To attach the Face plate Maintenance Installing the BeltclipPower Failure Battery replacement and handlingSymptom TroubleshootingBattery Information General InformationAC Adapter Information Precautions Installation Considerations K, L IndexMemo At Uniden, we’ll take care of you