Troubleshooting

If your phone is not performing to your expectations, please try these simple steps f irst.

Symptom		Suggestion

The status LED won´t light	•	Make sure the AC adapter is plugged into the base unit and wall outlet.
when the handset is	•	Make sure the handset is properly seated in the base unit.
placed in the base unit.	•	Make sure the charging contacts on the handset and base unit are clean.
The audio sounds weak	•	Press chan during a call to help eliminate background noise.
and/or scratchy.	•	Make sure that the base unit antenna is in a ver tical position.
	•	Move the handset and/or base unit to a different location away from metal objects or appliances and
		try again.
	•	Make sure that you are not too far from the base.

Can´t make or receive calls.	•	Check both ends of the base unit telephone line cord.
	•	Make sure the AC adapter is plugged into the base unit and wall outlet.
	•	Disconnect the AC adapter for a few minutes, then reconnect it.
	•	Reset the digital security code (See page 29).
	•	Make sure line 1 or line 2 is pressed.

The handset doesn´t ring	•	The battery pack may be weak. Charge the battery on the base unit for more than 15 hours.
or receive a page.	•	The handset may be too far away from the base unit.
	•	Place the base unit away from appliances or metal objects.
	•	Reset the digital security code (See page 29).

Severe noise interference.	•	Keep the handset away from microwave ovens, computers, remote control toys, wireless
		microphones, alarm systems, intercoms, room monitors, fluorescent lights, and electrical appliances.
	•	Move to another location or turn of f the source of interference.

The Caller ID/CIDCW does	•	The handset was picked up before the second ring.
not display.	•	The call was placed through a switch board.
	•	Call your local telephone company to verify your Caller ID service is current.
	•	Make sure that the CIDCW option is set to "On".
	•	Charge the handset.

A D D I T I O N A L I N F O R M AT I O N [ 31 ]

ADDITIONAL INFORMATION