Uniden EXS 9960 manual Troubleshooting, Symptom Suggestion

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TROUBLESHOOTING YOUR NEW PHONE

Troubleshooting

If your phone is not performing to your expectations, please try these simple steps first.

Symptom	Suggestion
The status LED won't	• Make sure the AC adapter is plugged
come on when the	into the base unit and wall outlet.
handset is placed in	• Make sure the handset is properly
the base unit.	seated in the base unit.
	• Make sure the charging contacts on
	the handset and base unit are clean.

The audio sounds	• Make sure that the base unit antenna
weak and/or scratchy.	is in a vertical position.
	• Move the handset and or base unit
	to a different location away from
	metal objects or appliances and try
	again.
	• Make sure that you are not too far
	from the base.

Can't make or receive	• Check both ends of the base unit
calls.	telephone line cord.
	• Make sure the AC adapter is plugged
	into the base unit and wall outlet.
	• Disconnect the AC adapter for a few
	minutes, then reconnect it.
	• Reset the digital security code
	(See page 35).
	• Make sure talk is pressed.

The handset doesn't	• The battery pack may be weak.
ring or receive a page.	Charge the battery on the base unit
	for more than 17 hours.
	• The handset may be too far away
	from the base unit.
	• Place the base unit away from
	appliances or metal objects.
	• Reset the digital security code
	(See page 35).
	• Make sure the ringer switch is set on
	(See page 15).

The Caller ID does not	• The handset was picked up before
display.	the second ring.
	• The call was placed through a switch
	board.
	• Call your local telephone company
	to verify your Caller ID service is
	current.

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Contents Page Introduction FeaturesTalk Flash Controls and functions29 30 Contents 5 to Read this first10 to11 About the digital security codeChecking the package contents Choose the best location Setting up the base unitConnect the base unit If you want to install the base unit on the wall, seeIf your dialing system is Set the switch to Tone Choose the dialing modePulse If you arent sure of your dialing systemDC in 9V jack Direct wall plate mounting Preparing the battery pack Battery use time per charge Charging optional battery packsWhen the battery charge becomes low Cleaning the battery contactsOn-hook dialing Making a callExample Other OperationsTalk High Off-hook dialingTalk 017 1003Any key answer when ringing AutoTalk when ringingReceiving a call Call WaitingRinger volume Adjusting the ringer and earpiece volumeEarpiece volume Ringer HighOn-hook redialing Redialing a callRedial2 Redial3Off-hook redialing Memory Store Storing phone numbers and namesStore Name Edit Memory07 Delete Memory07 Go BackMemory07 Stored Store NumberDisplay a Programmed Number Making calls with memory dialingOn-hook memory dialing Talk 035 Off-hook memory dialingTalk Talk High Memory Store 01 Uniden Corp 02 John DOE Editing a stored name and/or phone numberMemory Store is Memory01 StoredErasing a stored name and phone number Following screen appears PagingHandset beeps for 5 seconds Mute When speaking on the handsetWhen phone is ringing Caller ID Setting Caller ID optionsAuto TalkOff Area Code813-8 3300 When the telephone rings11 1230PM Viewing the Caller ID Message list Long Distance call setting and cancellationNew Total02 17 1230PM Uniden CorpWhen the pointer is at No When the pointer is at YesDeleting information from the Caller ID list Deleting a Caller ID messageTotal00 Deleting all Caller ID name/numbersDelete All ? Yes Calling a party from the Caller ID list Using the Caller ID listLong Distance calls Dial editSelect Location Storing Caller ID messages in Memory dialingTalk Uniden Corp Using Caller ID on call waiting serviceUnit. Press and hold Changing the digital security codeTo attach the beltclip To remove the beltclip Installing the beltclipHeadset installation Power Failure MaintenanceBattery replacement and handling Symptom Suggestion TroubleshootingGeneral SpecificationsBase unit HandsetV, W, X, Y, Z IndexK, L Page