Friedrich 920-087-09 (12/10) operation manual Service & Assistance

COMPLAINT	CAUSE	SOLUTION
Unit does not cool/heat room sufficiently, or cycles	●● The air conditioner has insufficient	●● Check the heating capacity of your unit. Air
on and off too frequently	heating capacity to match the heat	conditioners are sized to meet the cooling
	loss of the room.	load and heater size is then selected to meet
		the heating load. In extreme, northern cli-
		mates, room air conditioners may not be able
		to be used as a primary source of heat.
	●● This may be due to an excessive heat	●● If there are heat product appliances in use in
	load in the room.	the room, or if the room is heavily occupied,
		the unit will need to run loner to remove the
		additional heat.
		●● Be sure to use exhaust vent fans while cook-
		ing or bathing and, if possible, try not to use
		heat producing appliances during the hottest
		part of the day. It may also be due to an
		improperly sized unit.
		●● Depending upon the size of the room being
		cooled, a higher capacity air conditioner may
		be necessary
	●● This may be normal for higher ef-	●● The use of higher efficiency components in
Unit runs too much	ficiency (EER) air conditioners.	your new air conditioner may result in the unit
		running longer than you feel it should . This
		may be more apparent, if it replaced an older,
		less efficient, model. The actual energy us-
		age, however, will be significantly less when
		compared to older models.
		●● Likewise, you may notice that the discharge
		air temperature of your new air conditioner
		may not seem as cold as you may be ac-
		customed to from older units. This does not,
		however, indicate a reduction in the cooling
		capacity of the unit
		●● The energy efficiency ratio (EER) and cooling
		rating (Btu/h) listed on the unit's rating plate
		are both agency certified.

Service & Assistance

Before calling for service, please check the "Basic Troubleshooting" sec- tion above. This may help you to find the answer to your problem, avoid unnecessary service calls, and save you the cost of a service call if the problem is not due to the product itself. If you have checked the "Basic Troubleshooting" section and still need help, here is a list of available services:

You can find the name of you local Authorized Service Provider by visiting our web site at www.friedrich.com.

If you require further assistance you can call the Customer Support Call Center at 1-800-541-6645.

Before calling, please make sure that you have the complete model and serial number, and date of purchase of your equipment available. By provid- ing us with this information we will be better able to assist you.

Our specialists are able to assist you with:

*Inspect and ensure that all components and accessories have been installed properly and that they have not been damaged during the installation.

*Specifications and Features of our equipment

*Referrals to dealers, and distributors.

*Use and Care information

*Recommended maintenance procedures

*Installation information

*Referrals to Authorized Service Providers and Parts depots.

29