Emerson 399VP, Combination pH/ORP Sensor instruction manual Section Return of Material, General

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MODEL 399VP pH/ORP SENSOR

SECTION 7.0

 

RETURN OF MATERIAL

SECTION 7.0

RETURN OF MATERIAL

7.1 GENERAL.

To expedite the repair and return of instruments, proper communication between the customer and the factory is important. Before returning a product for repair, call 1-949-757-8500 for a Return Materials Authorization (RMA) number.

7.2 WARRANTY REPAIR.

The following is the procedure for returning instruments still under warranty:

1.Call Rosemount Analytical for authorization.

2.To verify warranty, supply the factory sales order number or the original purchase order number. In the case of individual parts or sub-assemblies, the serial number on the unit must be supplied.

3.Carefully package the materials and enclose your “Letter of Transmittal” (see Warranty). If possible, pack the materials in the same manner as they were received.

4.Send the package prepaid to:

Rosemount Analytical Inc., Uniloc Division

Uniloc Division

2400 Barranca Parkway

Irvine, CA 92606

Attn: Factory Repair

RMA No. ____________

Mark the package: Returned for Repair

Model No. ____

7.3 NON-WARRANTY REPAIR.

The following is the procedure for returning for repair instruments that are no longer under warranty:

1.Call Rosemount Analytical for authorization.

2.Supply the purchase order number, and make sure to provide the name and telephone number of the individ- ual to be contacted should additional information be needed.

3.Do Steps 3 and 4 of Section 7.2.

NOTE

Consult the factory for additional information regarding service or repair.

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Contents Combination pH/ORP Sensor Hazardous Area Installation Essential InstructionsTable of Contents Model 399VP pH/ORP SensorList of Figures List of TablesSection Description and Specifications Features and ApplicationsPhysical Specifications Graph A. Pressure/Temperature Limitations For Model 399VPMounting Accessories optional Ordering InformationSection Installation Unpacking and InspectionMounting Mounting GuidelinesSensor Dimensions FLOW-THROUGH Installations Model 399VP Shown in Various Flow Through InstallationsInsertion Installations Model 399VP Shown in LOW Flow Cell Assembly PNSubmersion Installations Adapter PNSensor Shown in Handrail Mounting Assembly PN JET Spray Cleaner PN Used with Model 399VP Section Wiring SCLWire and Connector Pin Functions Model 54 Wiring Model 81 Wiring through Remote Junction Box 13. Model 1054 Wiring 17. Model SCL-P/Q Wiring 41055107 41055108 23. Preparation of Extension Cable PN Recommended two-point buffer calibration procedure Section START-UP and CalibrationSensor Preparation Recommended pH Sensor Standardization268 264 260 Automatic Temperature Compensator Section MaintenanceGeneral PH Electrode Cleaning ORP Platinum Electrode CheckSection Troubleshooting Problem Probable Cause RemedySection Return of Material GeneralReturn of Materials Request Sensor or Circuit Board onlyAmericas Headquarters ASIA-PACIFICEUROPE, Middle EAST, and Africa Additional Sales OfficesWarranty Specifications subject to change without notice