Link Troubleshooting Table

SYMPTOM	CAUSE			REQUIRED ACTION

		1. Don’t extend linking cables that come with VGM.
• Can’t connect VGMs (video	Faulty wiring	2.	Install required crossover between VGM
game machines) together			cabinets. Each coupler connects two cabinets
			(one pair). Don’t use standard telephone type
			couplers or wiring to link cabinets.
		3. Use only 10Base-T, Ethernet-type, Category 5,
			twisted-pair wiring for VGM data.
			Use required network hub for your local network.
	Improper linking		Hub Link Kit permits up to four cabinet
	hardware		connections. Cabinet array completion requires
			basic kit brackets and spacers.
		1. Record any error messages that occur during
• VGM doesn’t recognize	Improper settings		self-test.
other players in linking		2.	From Operator (Main) Menu, choose
operation			Adjustments Menu. Then select Linked Play
			Adjustments Menu. Assure that you’ve set
• VGM functions normally by			LINKED PLAY to ON.
itself		3.	Be sure that each VGM has unique ID number.
	Power problem		If hub is in use, verify that power is applied. AC
			adapter wires are thin and easily damaged.
		1. Inspect hub indicator lights. Each active port
	Faulty wiring		should have illuminated indicator. If cable
	(3 or more cabinets)		connects, and that position has no lit indicator,
			check for cable continuity from hub to cabinet.
		2. Assure		that	no loose wires catch			in	hinges,
			doors, or under cabinet.
		3. Verify		that	linking	cable connects		to	Network
			Board at each VGM’s computer.
		4. Verify that each linking cable operates properly
			by placing it in working VGM.
		1. Assure that switches on hub are set correctly
• Some VGMs in group link	Improper hub switch		according to Hub Link Kit instructions.
properly, while others don’t	setting		(Networked cabinets don’t require couplers. Hub
			has electronic crossover.)
		2. Inspect hub indicator lights for link activity. See
			manufacturer’s literature for diagnostics.
			Verify that all linked cabinets use same software
	Wrong software		version. Otherwise, linked cabinets won’t
	version		recognize each other. Contact your distributor.
		1. Insert crossover connections between coupled
	Faulty wiring		cabinets. Standard couplers appear identical to
	(2 cabinets)		devices supplied with cabinets, but don’t include
			internal crossover.
		2. Verify		that	each	linking	crossover		coupler
			operates properly by placing it in working link
			between two cabinets.
		1. You used additional crossover connector and
	Faulty wiring		cable to extend VGM or hub link connection.
	(3 or more cabinets)		Two crossovers cancel and cause same
			problem as no link crossover.
		2.	Connect cables directly to hub. Don’t use
			crossover coupler and hub together in single
			network.
		3. Separate communications					wiring	from other
			wiring. Wires that must cross should cross at
			right angles to limit noise pickup.

Troubleshooting 6-8

Link Troubleshooting Table

SYMPTOM

couplers or wiring to link cabinets.

(3 or more cabinets)

(2 cabinets)