Nintendo DSi XL, UTLSBKA Troubleshooting, There is no picture or sound output, Can’t play my game

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Troubleshooting

Before requesting repair service, check the items in the following table. Read this along with the manual for each game and peripheral device.

Visit support.nintendo.com for assistance and additional troubleshooting and repair options or call 1-800-255-3700.

There is no picture or sound output

• Is the power indicator LED lit?

 

 

 

Lit

Press POWER to turn the power on.

 

 

 

 

 

 

 

 

 

Support

• Has the battery been charged?

Recharge the battery.

and

 

 

Troubleshooting

• Has the Game Card been firmly inserted?

 

 

Firmly insert the Game Card until it clicks into place.

 

• Is the system in Sleep Mode?

The power indicator LED will slowly illuminate and darken when the system is in sleep mode. Check the power indicator LED. Wake the system if it is in Sleep Mode.

Sound does not come out of the system speakers

• Is the volume set to the lowest level?

 

Use the volume/brightness control on the side

 

of the system to adjust the volume to an

Volume

appropriate value.

• Are the headphones or headset microphone connected?

When headphones or a headset microphone is connected, sound will not be emitted from the speakers.

Sound does not come out of my headphones or headset microphone

92

It takes a long time before the Nintendo DSi Menu is displayed

•Has a high-capacity SD Memory Card (SD Card) been inserted in the system?

It may take time to display the Nintendo DSi Menu if a high-capacity SD Card has been inserted into the system.

Even though a Nintendo DS Game Card has been inserted, the Nintendo DSi Menu displays “No Game Card has been inserted in the Game Card slot.”

• Is the Game Card inserted properly?

Remove the Game Card and properly re-insert it until it clicks into place.

If this doesn’t work, try re-inserting it a few more times.

I can’t play my game

Support and

• Are Parental Controls set to restrict the use of software based on ESRB ratings?

Troubleshooting

 

Enter the password and either disable Parental Controls temporarily, or disable the

 

Parental Controls item that restricts the use of software based on ESRB ratings (see page 97).

 

I can’t use the microphone / My voice is not recognized

• Does this software use the microphone?

The microphone cannot always be used. The microphone can be used in games that support it.

• Is the microphone functioning properly?

Use the microphone test in System Settings to confirm that the microphone is functioning properly (see page 72).

• Are voices other than your own, such as those of family and friends, recognized correctly?

There are individual differences in speech recognition rates. Some voices are more difficult to recognize than others.

•Is the volume set to the lowest level?

Use the volume/brightness control on the side of the system to adjust the volume to an appropriate value.

•Is the plug for your headphones or headset microphone firmly inserted?

Plug it in firmly.

Volume

Fully insert

The microphone reacts unexpectedly or produces a screeching or howling sound

The microphone may be reacting to ambient noise or audio output from the speaker and producing an audio feedback. Try to move away from the source of the noise, reduce the speaker volume, use headphones, or prevent sound from occurring. You can perform the microphone test in System Settings to determine whether the microphone is reacting (see page 72).

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Contents Operations Manual Table of Contents Basics Convulsions Health and Safety InformationGames, or accessories Serious personal injuryNintendo DSi XL Components Plugs into a standard 120-volt AC wall outlet Lights when the outer camera is in useFor attachment of a wrist strap sold separately WAP-002USA Charging the BatteryWhen fully charged, the recharge indicator LED will go out Plug or connectorResponding to the same place you’re touching it Using the Stylus and Touch ScreenSelect System Settings from the Nintendo DSi Menu Open the SD Card slot cover Using SD Memory CardsRegardless of the current setting of the volume control Hold down SelectRemove the battery pack as shown at right Replacing the Battery PackApplications and Settings Screen Explanation Nintendo DSi MenuTop-Screen Photo Display Camera ModeOn the Nintendo DSi Menu, press or to enter camera mode How Many Photos Can I Save? Using Game CardsNintendo DSi Camera Getting StartedSelecting a Lens Using the CameraGraffiti lens Using the Camera Normal LensUsing Droppers Distortion LensEmoter Lens Using the Camera Colorpad LensMirror Lens Mischief LensResemblance Lens Using the Camera Merge LensNew Photo Photo in Album Using the Camera Frame LensStickers Viewing the AlbumSlide Show About FacebookTap Receive Other Camera FeaturesExchanging Photos/Frames Deleting Photos/Frames/Memos Other Camera Features Copying Photos/FramesStarting Nintendo DSi Sound Nintendo DSi SoundCalendar Writing MemosTap Record Recording and Playing with SoundsRecording Moving Data into Different LocationsRepeat the current sound Change the playback modeHigher Pitch Slower Playback Reverse/PauseAdd the song playing to your favorites Recording and Playing with Sounds Saving Altered SoundsChoose a Song to Play Playing with Music on an SD Card Playing with Music Files How do you save music files to an SD card? SettingsUsing Nintendo DSi Shop Nintendo DSi ShopPurchase a Nintendo Points Card How to Redeem Nintendo DSi PointsThere are a number of ways to get Nintendo DSi Points DS Download Play Client or receiving system Settings Control SequenceDS Download Play PictoChatTouch Screen Using the On-Screen KeyboardControls Top ScreenTap Help on the Start Nintendo DSi Browser Flipnote StudioNintendo DSi Browser Parental Controls For more information on Flipnote StudioSystem Settings System SettingsBrightness Settings Adjust screen brightness see Data Management Wireless Communication SettingsBrightness Settings About Screen Brightness and Battery LifeTime AlarmProfile DateWhat Can Parental Controls Restrict? Setting up Parental ControlsParental Controls Parental Controls Testing the MicrophoneTouch Screen Mic TestGet connected online Internet SetupSelect setup method StartBroadband Internet environment using DSL, Cable, etc Internet SetupRequired for connecting to the Internet Connecting Nintendo DSi XL wirelesslyTap Connection Settings Connecting using AossHow to Connect Access point stepsTap Search for an Access Point Searching for and connecting to an access pointTap YES to perform a connection test Configure your access point’s settings manuallyTap Manual Setup Set each field as needed and tap Save when finishedIf the connection test is successful, settings are complete Access point stepsTap Advanced Setup Search for an Access Point seeOn target system How to transferOptions On source systemFormat System Memory System UpdateHow to Update Using the KeyboardSupport and Troubleshooting Can’t play my game TroubleshootingThere is no picture or sound output Sound does not come out of the system speakersImages taken by the camera have strange colors My SD Memory Card is not respondingCan’t use PictoChat My system suddenly enters Sleep ModeCannot disable Parental Controls Can’t use DS Download PlayTemporarily Disabling Parental Controls Troubleshooting How to Disable Parental ControlsChanging the Parental Controls Setting Solution Error Message ListError Code List Error MessageFrom the network 101 Error Code List 102 Error Codes312004 312005 312012 312013Nintendo DSi Privacy Policy Last Updated April 1, 2009106 Nintendo DSi Code of Conduct105 108 Warranty and Service InformationLegal Notices 110 Glossary109
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