Nintendo DSi XL Can’t use DS Download Play, Can’t use PictoChat, Cannot disable Parental Controls

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95Troubleshooting (Continued)

Nintendo DSi Sound does not display audio files and folders

•Has the SD Memory Card been correctly inserted into the system?

Firmly insert the SD Memory Card until it clicks into place in the SD Card slot on the side of the system.

•Does the SD Memory Card contain saved audio files that can be played back using Nintendo DSi Sound?

Nintendo DSi Sound can play AAC files with a file extension of .m4a, .mp4, and .3gp only.

• Have more than 3000 audio files been saved?

No more than 3000 audio files can be displayed.

• Are there more than 1000 files in the folder with the saved audio files?

Supportand

A folder can only display up to 1000 items.

 

• Are there more than 100 audio files saved in a single folder?

Troubleshooting

No more than 100 files can be displayed for a single folder. If there are folders with the same

 

 

name on the SD Memory card, the audio files in those folders will be consolidated and displayed

 

as a single folder. No more than 100 files can be displayed for this single consolidated folder.

 

 

 

• Are audio files saved to a folder that is more than eight levels deep?

 

Nintendo DSi Sound will only check for files

up to eight directories deep.

 

 

 

 

I cannot play back audio files

using Nintendo DSi Sound

 

 

 

• Are the audio files in a format that can be played by Nintendo DSi Sound?

Nintendo DSi Sound can play audio files in the following format.

File format: AAC (.m4a, .mp4, or .3gp)

Bit rate: 16–320 kbps

Sampling frequency: 32–48 kHz

I cannot download new games from the Nintendo DSi Shop

• Do you have an insufficient Nintendo DSi Point balance?

Use one of the following to register Nintendo DSi Points with the Nintendo DSi XL system.

•Credit card (VISA or MasterCard)

•Nintendo Points Card (this can be purchased at various retail locations).

•Have Parental Controls restricted the use of Nintendo DSi Points in the Nintendo DSi Shop?

Enter your Parental Controls PIN and either disable Parental Controls temporarily, or disable the Parental Controls item restricting the use of Nintendo DSi Points (see page 97).

96

I can’t use DS Download Play

• Have Parental Controls restricted the use of DS Download Play?

Enter your Parental Controls PIN and either disable Parental Controls temporarily, or disable the Parental Controls item restricting the use of DS Download Play (see page 97).

I can’t use PictoChat

• Are there already 16 people in the selected chat room?

No more than 16 people can enter a single chat room.

• Have Parental Controls restricted the use of PictoChat?

 

 

 

 

Enter your Parental Controls PIN and either disable Parental Controls temporarily, or disable the

 

Support

Parental Controls item restricting the use of PictoChat (see page 97).

 

 

 

and Troubleshooting

I’m having difficulty using communication play

 

 

(Communications are interrupted and the game cannot be played smoothly)

• Is one of the following Reception Strength icons shown on-screen?

Reception strength appears to be poor. Move closer to the other player, and remove obstructions between you and that person.

My system suddenly enters Sleep Mode

It may have entered Sleep Mode as the result of an external magnetic field. Move your system away from magnetic objects.

I cannot disable Parental Controls

• Did you enter the correct password?

Enter the correct Parental Controls PIN. If you have forgotten your password refer to page 96.

• Did you enter the correct answer to your secret question?

Enter the correct answer to your secret question. If you have also forgotten the answer to your secret question refer to page 98.

If your Nintendo DSi XL system still does not operate correctly after try the troubleshooting steps, DO NOT return it to the store. You may lose saved game data and all Nintendo DSi Shop downloads and Nintendo DSi Points. Visit support.nintendo.com for assistance and additional troubleshooting and repair options or call 1-800-255-3700.

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Contents Operations Manual Table of Contents Basics Games, or accessories Health and Safety InformationSerious personal injury ConvulsionsNintendo DSi XL Components For attachment of a wrist strap sold separately Lights when the outer camera is in usePlugs into a standard 120-volt AC wall outlet When fully charged, the recharge indicator LED will go out Charging the BatteryPlug or connector WAP-002USASelect System Settings from the Nintendo DSi Menu Using the Stylus and Touch ScreenResponding to the same place you’re touching it Regardless of the current setting of the volume control Using SD Memory CardsHold down Select Open the SD Card slot coverRemove the battery pack as shown at right Replacing the Battery PackApplications and Settings Screen Explanation Nintendo DSi MenuOn the Nintendo DSi Menu, press or to enter camera mode Camera ModeTop-Screen Photo Display Nintendo DSi Camera Using Game CardsGetting Started How Many Photos Can I Save?Selecting a Lens Using the CameraUsing Droppers Using the Camera Normal LensDistortion Lens Graffiti lensMirror Lens Using the Camera Colorpad LensMischief Lens Emoter LensResemblance Lens Using the Camera Merge LensNew Photo Photo in Album Using the Camera Frame LensSlide Show Viewing the AlbumAbout Facebook StickersExchanging Photos/Frames Other Camera FeaturesTap Receive Deleting Photos/Frames/Memos Other Camera Features Copying Photos/FramesCalendar Nintendo DSi SoundWriting Memos Starting Nintendo DSi SoundRecording Recording and Playing with SoundsMoving Data into Different Locations Tap RecordHigher Pitch Slower Playback Change the playback modeReverse/Pause Repeat the current soundChoose a Song to Play Recording and Playing with Sounds Saving Altered SoundsAdd the song playing to your favorites Playing with Music on an SD Card Playing with Music Files Using Nintendo DSi Shop SettingsNintendo DSi Shop How do you save music files to an SD card?There are a number of ways to get Nintendo DSi Points How to Redeem Nintendo DSi PointsPurchase a Nintendo Points Card DS Download Play Settings Control SequencePictoChat DS Download Play Client or receiving systemControls Using the On-Screen KeyboardTop Screen Touch ScreenNintendo DSi Browser Parental Controls Nintendo DSi Browser Flipnote StudioFor more information on Flipnote Studio Tap Help on the StartBrightness Settings Adjust screen brightness see System SettingsSystem Settings Brightness Settings Wireless Communication SettingsAbout Screen Brightness and Battery Life Data ManagementProfile AlarmDate TimeParental Controls Setting up Parental ControlsWhat Can Parental Controls Restrict? Touch Screen Testing the MicrophoneMic Test Parental ControlsSelect setup method Internet SetupStart Get connected onlineRequired for connecting to the Internet Internet SetupConnecting Nintendo DSi XL wirelessly Broadband Internet environment using DSL, Cable, etcHow to Connect Connecting using AossAccess point steps Tap Connection SettingsTap Search for an Access Point Searching for and connecting to an access pointTap Manual Setup Configure your access point’s settings manuallySet each field as needed and tap Save when finished Tap YES to perform a connection testTap Advanced Setup Access point stepsSearch for an Access Point see If the connection test is successful, settings are completeOptions How to transferOn source system On target systemHow to Update System UpdateUsing the Keyboard Format System MemorySupport and Troubleshooting There is no picture or sound output TroubleshootingSound does not come out of the system speakers Can’t play my gameImages taken by the camera have strange colors My SD Memory Card is not respondingCannot disable Parental Controls My system suddenly enters Sleep ModeCan’t use DS Download Play Can’t use PictoChatChanging the Parental Controls Setting Troubleshooting How to Disable Parental ControlsTemporarily Disabling Parental Controls Error Code List Error Message ListError Message Solution312004 312005 101 Error Code List 102 Error Codes312012 312013 From the networkNintendo DSi Privacy Policy Last Updated April 1, 2009105 Nintendo DSi Code of Conduct106 Legal Notices Warranty and Service Information108 109 Glossary110
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