© Siemens AG 2012
Service contracts
Service contracts for SINVERT PVS inverters
SINVERT PVS service contracts safeguard investments. Customers can choose between a number of contract types to suit their individual requirements.
SINVERT PVS service contracts can be concluded within the first 24 months following commissioning of the installation. Depending on the contract type, a contract term of 10, 15 or 20 years can be selected.
24h New:24/7 hotline for contract customers
The sales contact person in the respective region must be contacted for specific orders: www.siemens.com/sinvert/partner
Contract variants and contents | SparesContract |
| Warranty | Maintenance | FullService | |
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| Extension | Contract | Contract |
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Benefits level | 100 | 200 | 300 | 100 | 100 | 100 |
Spare parts availability over term of contract | 9 | 9 | 9 | 9 | 9 | 9 |
Spare parts | 9 | 9 | 9 | 9 | ||
Contractually assured delivery time for spare parts | 3 WD1) | |||||
Routine maintenance: Maintenance parts | 9 | 9 | 9 | 9 | ||
Routine maintenance: Engineer | 9 | 9 | ||||
Site service calls: Engineer | 9 | 9 | ||||
Contractually assured response time for technical | 3 WD1) | |||||
support on site |
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Contractually assured response time for remote | 1 WD1) | |||||
support |
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Assured repair time | 3 WD1) | |||||
Telephone support 24/7 | 9 | 9 | 9 | 9 | 9 | 9 |
Reimbursement for loss of earnings | 9 | 9 | ||||
Agreed contract periods in years | 15, 20 | 10, 15, 20 | 10, 15, 20 | 10, 20 | 10, 15, 20 | 10, 15, 20 |
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9 yes
1) WD = working day
Service & Support 29