Siemens 600 brochure Sinvert PVS SparesContract, Spares stocking as a low-cost alternative

	© Siemens AG 2012
SINVERT PVS SparesContract –		spare part requirements. Any spare parts required shall be tak-
Spares stocking as a low-cost alternative		en from the spares kit and replacement parts then ordered
		free of charge from Siemens.
		All repair and maintenance work shall be carried out by the
		customer's own trained service personnel.
		In the event that on-site troubleshooting support by a
		Siemens specialist is required, a service call must be ordered
		separately.
		SINVERT PVS WarrantyExtension –
		Extends the period of the standard warranty

SINVERT PVS SparesContract

For large-scale photovoltaic plants operated by customers who employ their own on-site maintenance personnel, it might make more sense economically to conclude a spares contract which would assure availability of spare parts over the entire contract term.

Three benefits levels

SINVERT PVS Spares Contracts are available with three benefits levels (100, 200 and 300) and with contract terms of 10, 15 or 20 years to suit the individual requirements of the customer (a contract term of 15 or 20 years must be selected in combination with benefits level 100).

■The following applies to all three benefits levels:

–Assured availability of spare parts over the entire term of the contract

–A 24-hour hotline has been set up to provide technical support by our Technical Assistance team and to arrange service calls. Troubleshooting support by means of remote access will be offered where necessary.

■Additional services with benefits levels 200 and 300:

–All spares and routine maintenance parts which are needed on site over the contract term shall be provided free of charge by Siemens.

–Siemens will supply the required parts free of charge on receipt of notification that routine maintenance is due.

■Additional services with benefits level 300:

–Contractually assured spare parts delivery time of 3 working days

–Contractually assured response time of 3 working days for provision of on-site support by a Siemens engineer

–Reimbursement of loss of earnings in the event that Siemens cannot respond within the assured times.

A basic condition for conclusion of a SINVERT PVS SparesContract is that the customer purchases a spares kit to cover initial

SINVERT PVS WarrantyExtension service contract

The SINVERT PVS WarrantyExtension option can be selected as a quick and simple means of extending the standard

5-year manufacturer warranty for the SINVERT PVS inverters. The customer can choose to extend the warranty to 10 or 20 years depending on individual requirements.

This service contract is intended for customers who wish to call on support from Siemens specialists when servicing is required.

The SINVERT PVS WarrantyExtension offers:

■Spare parts

–The availability of spare parts is assured over the entire contract term.

–All spare parts which are needed to repair defects during service calls over the contract term shall be provided free of charge by Siemens.

■Telephone support

–A 24-hour hotline has been set up to provide technical support by our Technical Assistance team and to arrange service calls.

■Field support

–After Siemens has received a fault notification, Siemens specialists will rectify the fault via remote access or will dispatch service personnel free of charge to the site in question if this is deemed necessary.

30Service & Support