HP Pro x2 612 G1 (Windows 8.1) manual Troubleshooting resources, Resolving issues

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BTroubleshooting

Troubleshooting resources

Access website links and additional information about the computer through HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app.

NOTE: Some checkup and repair tools require an Internet connection. HP also provides additional tools that do not require an Internet connection.

Contact HP support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

Choose from the following types of support: Chat online with an HP technician.

NOTE: When chat is not available in a particular language, it is available in English.

E-mail HP support.

Find HP support worldwide telephone numbers.

Locate an HP service center.

Resolving issues

The following sections describe several common issues and solutions.

The computer is unable to start up

If the computer does not turn on when you press the power button, the following suggestions may help you determine why the computer does not start up:

If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be sure that the outlet is providing adequate power.

NOTE: Use only the AC adapter provided with the computer or one approved by HP for this computer.

If the computer is plugged into an external power source other than an AC outlet, plug the computer into an AC outlet using the AC adapter. Be sure that the power cord and AC adapter connections are secure.

The computer screen is blank

If the screen is blank but you have not turned off the computer, one or more of these settings may be the cause:

The computer may be in the Sleep state. To exit Sleep, briefly press the power button. Sleep is an energy-saving feature that turns off the display. Sleep can be initiated by the system while the computer is on but is not in use, or when the computer has reached a low battery level. To

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Contents User Guide Product notice Safety warning notice Iv Safety warning notice Table of contents Connecting to a local area network LAN VGA Drives Contacting support Labels Appendix a Welcome Resources For information about Finding informationResources Welcome Tablet edge components Getting to know your computerGetting to know your computer Amber The computer is connected to external power Component Description DisplayTop Power keyboardTouchPad Lights Fn key KeysRight side Left side Rear Releasing the tablet from the power keyboardChanging your tablets view Changing your tablets settingsAdjusting your tablets autorotate lock Adjusting your tablets screen brightnessUsing the wireless button Connecting to a networkConnecting to a wireless network Using the wireless controlsUsing operating system controls Using a WlanUsing an Internet service provider Configuring a wireless router Setting up a WlanProtecting your Wlan Connecting to a Wlan Using HP Mobile Broadband select models onlyInserting and removing a SIM Using GPS select models onlyUsing Bluetooth wireless devices Connecting to a wired networkConnecting to a local area network LAN Page Connecting to a network Setting pointing device preferences Using pointing devicesUsing the TouchPad and gestures Tapping Turning the TouchPad off and onFinger pinch zoom ScrollingRotating select models only Finger clickEdge swipes select models only Flicking select models onlyLeft-edge swipe Setting touch screen preferences Using touch screen gesturesOne-finger slide Pinching/stretching TappingRotating select models only Right-edge swipe Edge swipesLeft-edge swipe Top-edge swipe and bottom-edge swipe Using the digitizer pen select models onlyIdentifying the pen components Holding the penUsing the keyboard Using the on-screen keyboardStoring the pen Identifying the hot keys Using Windows shortcut keysDescription Using the embedded numeric keypad Using keypadsTurning the embedded numeric keypad on and off Using an optional external numeric keypadAudio Connecting speakersAdjusting the volume MultimediaWebcams Connecting headphones and microphonesChecking audio functions on the computer VGA VideoDisplayPort Connecting wired displays using MultiStream Transport Multimedia Shutting down the computer Power managementInitiating and exiting Sleep Setting power optionsUsing power-saving states Using the power meter and power settingsSetting password protection on wakeup Using battery powerFactory-sealed battery Maximizing battery discharge time Finding additional battery informationUsing Battery Check Displaying the remaining battery chargeConserving battery power Using external AC powerTesting an AC adapter External cards and devices Using memory card readersInserting a memory card Removing a memory card Using smart cardsInserting a smart card Using a USB deviceRemoving a smart card Connecting a USB device Using optional external devicesRemoving a USB device Using optional external drives External cards and devices Improving hard drive performance Using Disk DefragmenterDrives Handling drivesUsing Disk Cleanup Security Using passwordsProtecting the computer Password Function Setting passwords in WindowsManaging a Bios administrator password Setting passwords in Computer SetupEntering a Bios administrator password Managing a Computer Setup DriveLock passwordSetting a DriveLock password Changing a DriveLock password Entering a DriveLock passwordEntering an Automatic DriveLock password Using Computer Setup Automatic DriveLockRemoving DriveLock protection Using firewall software Using antivirus softwareRemoving Automatic DriveLock protection Locating the fingerprint reader Installing critical security updatesUsing HP Client Security Using the fingerprint reader select models onlySecurity Cleaning the display All-in-Ones or Notebooks MaintenanceCleaning your computer Cleaning proceduresCleaning the TouchPad, keyboard, or mouse Updating programs and drivers Using SoftPaq Download ManagerBacking up your information Backup and recoveryPerforming a system recovery Using the Windows recovery toolsUsing f11 recovery tools Using Windows operating system media purchased separately Using HP Software Setup Using Windows Refresh or Windows ResetStarting Computer Setup Using Computer SetupNavigating and selecting in Computer Setup Select Main Restore Defaults Restoring factory settings in Computer SetupDetermining the Bios version Updating the BiosDownloading a Bios update Synchronizing the tablet and keyboard Using MultiBootAbout the boot device order Choosing MultiBoot preferencesDynamically choosing a boot device using the f9 prompt Setting a new boot order in Computer SetupSetting a MultiBoot Express prompt Using HP PC Hardware Diagnostics UefiEntering MultiBoot Express preferences Diagnostic section, click HP Uefi Support Environment Downloading HP PC Hardware Diagnostics Uefi to a USB devicePage Contacting support SupportLabels Input power SpecificationsOperating environment Specifications Traveling with the computer Appendix a Traveling with the computer Computer is unable to start up TroubleshootingTroubleshooting resources Resolving issuesAn external device is not working Software is functioning abnormallyComputer is on but not responding Computer is unusually warmDisc does not play Wireless network connection is not workingMovie is not visible on an external display Page Electrostatic discharge Appendix C Electrostatic discharge Index Symbols/NumericsMaintenance SIM