HP Pro x2 612 G1 (Windows 8.1) Wireless network connection is not working, Disc does not play

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●Be sure that the device, especially if it is older, is compatible with the operating system.

●Be sure that the correct drivers are installed and updated.

The wireless network connection is not working

If a wireless network connection is not working as expected, follow these suggestions:

●To enable or disable a wireless or wired network device, right-click the Network Connection icon on the Windows desktop in the notification area, at the far right of the taskbar. To enable devices, select the check box from the menu option. To disable the device, clear the check box.

●Be sure that the wireless device is turned on.

●Be sure that the computer wireless antennas are free from obstructions.

●Be sure that the cable or DSL modem and its power cord are properly connected and that the lights are on.

●Be sure that the wireless router or access point is properly connected to its power adapter and to the cable or DSL modem, and that the lights are on.

●Disconnect and then reconnect all cables, and turn the power off and then back on.

A disc does not play

●Save your work and close all open programs before playing a CD or a DVD.

●Log off the Internet before playing a CD or a DVD.

●Be sure that you insert the disc properly.

●Be sure that the disc is clean. If necessary, clean the disc with filtered water and a lint-free cloth. Wipe from the center of the disc to the outer edge.

●Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit available at many electronics stores.

●Disable Sleep mode before playing the disc.

Do not initiate Sleep while playing a disc. Otherwise, you may see a warning message asking if you want to continue. If this message is displayed, click No. After you click No, the computer may behave in either of the following ways:

◦ Playback may resume.

– or –

◦The playback window in the multimedia program may close. To return to playing the disc, click the Play button in your multimedia program to restart the disc. In rare cases, you may need to exit the program and then restart it.

A movie is not visible on an external display

1.If both the computer display and an external display are turned on, press fn+f4 one or more times to switch between the 2 displays.

2.Configure the monitor settings to make the external display primary:

a.From the Windows desktop, right-click on a blank area of the computer desktop, and select Screen resolution.

b.Specify a primary display and a secondary display.

Resolving issues 95

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Contents User Guide Product notice Safety warning notice Iv Safety warning notice Table of contents Connecting to a local area network LAN VGA Drives Contacting support Labels Appendix a Welcome Resources For information about Finding informationResources Welcome Tablet edge components Getting to know your computerGetting to know your computer Amber The computer is connected to external power Component Description DisplayTop Power keyboardTouchPad Lights Fn key KeysRight side Left side Rear Releasing the tablet from the power keyboardAdjusting your tablets autorotate lock Changing your tablets settingsAdjusting your tablets screen brightness Changing your tablets viewConnecting to a wireless network Connecting to a networkUsing the wireless controls Using the wireless buttonUsing a Wlan Using operating system controlsUsing an Internet service provider Setting up a Wlan Configuring a wireless routerProtecting your Wlan Connecting to a Wlan Using HP Mobile Broadband select models onlyInserting and removing a SIM Using GPS select models onlyConnecting to a wired network Using Bluetooth wireless devicesConnecting to a local area network LAN Page Connecting to a network Using pointing devices Setting pointing device preferencesUsing the TouchPad and gestures Tapping Turning the TouchPad off and onFinger pinch zoom ScrollingRotating select models only Finger clickEdge swipes select models only Flicking select models onlyLeft-edge swipe Setting touch screen preferences Using touch screen gesturesOne-finger slide Pinching/stretching TappingRotating select models only Right-edge swipe Edge swipesLeft-edge swipe Identifying the pen components Using the digitizer pen select models onlyHolding the pen Top-edge swipe and bottom-edge swipeUsing the on-screen keyboard Using the keyboardStoring the pen Identifying the hot keys Using Windows shortcut keysDescription Using the embedded numeric keypad Using keypadsTurning the embedded numeric keypad on and off Using an optional external numeric keypadAdjusting the volume Connecting speakersMultimedia AudioConnecting headphones and microphones WebcamsChecking audio functions on the computer VGA VideoDisplayPort Connecting wired displays using MultiStream Transport Multimedia Shutting down the computer Power managementUsing power-saving states Setting power optionsUsing the power meter and power settings Initiating and exiting SleepUsing battery power Setting password protection on wakeupFactory-sealed battery Using Battery Check Finding additional battery informationDisplaying the remaining battery charge Maximizing battery discharge timeConserving battery power Using external AC powerTesting an AC adapter Using memory card readers External cards and devicesInserting a memory card Removing a memory card Using smart cardsUsing a USB device Inserting a smart cardRemoving a smart card Using optional external devices Connecting a USB deviceRemoving a USB device Using optional external drives External cards and devices Drives Using Disk DefragmenterHandling drives Improving hard drive performanceUsing Disk Cleanup Using passwords SecurityProtecting the computer Password Function Setting passwords in WindowsManaging a Bios administrator password Setting passwords in Computer SetupEntering a Bios administrator password Managing a Computer Setup DriveLock passwordSetting a DriveLock password Changing a DriveLock password Entering a DriveLock passwordUsing Computer Setup Automatic DriveLock Entering an Automatic DriveLock passwordRemoving DriveLock protection Using antivirus software Using firewall softwareRemoving Automatic DriveLock protection Using HP Client Security Installing critical security updatesUsing the fingerprint reader select models only Locating the fingerprint readerSecurity Cleaning your computer MaintenanceCleaning procedures Cleaning the display All-in-Ones or NotebooksCleaning the TouchPad, keyboard, or mouse Updating programs and drivers Using SoftPaq Download ManagerPerforming a system recovery Backup and recoveryUsing the Windows recovery tools Backing up your informationUsing f11 recovery tools Using Windows operating system media purchased separately Using HP Software Setup Using Windows Refresh or Windows ResetUsing Computer Setup Starting Computer SetupNavigating and selecting in Computer Setup Select Main Restore Defaults Restoring factory settings in Computer SetupUpdating the Bios Determining the Bios versionDownloading a Bios update About the boot device order Using MultiBootChoosing MultiBoot preferences Synchronizing the tablet and keyboardDynamically choosing a boot device using the f9 prompt Setting a new boot order in Computer SetupUsing HP PC Hardware Diagnostics Uefi Setting a MultiBoot Express promptEntering MultiBoot Express preferences Diagnostic section, click HP Uefi Support Environment Downloading HP PC Hardware Diagnostics Uefi to a USB devicePage Contacting support SupportLabels Specifications Input powerOperating environment Specifications Traveling with the computer Appendix a Traveling with the computer Troubleshooting resources TroubleshootingResolving issues Computer is unable to start upComputer is on but not responding Software is functioning abnormallyComputer is unusually warm An external device is not workingWireless network connection is not working Disc does not playMovie is not visible on an external display Page Electrostatic discharge Appendix C Electrostatic discharge Index Symbols/NumericsMaintenance SIM
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