HP Pro x2 612 G1 (Windows 8.1) Software is functioning abnormally, Computer is unusually warm

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change these and other power settings, right-click the Battery icon on the Windows desktop in the notification area, at the far right of the taskbar, and then click Preferences.

●The computer may not be set to display the image on the computer screen. To transfer the image to the computer screen, press fn+f4. On most models, when an optional external display, such as a monitor, is connected to the computer, the image can be displayed on the computer screen or the external display, or on both devices simultaneously. When you press fn+f4 repeatedly, the image alternates among the computer display, one or more external displays, and simultaneous display on all devices.

Software is functioning abnormally

If the software is unresponsive or responds abnormally, restart the computer by pointing to the right side of the screen. When the charms display, click Settings. Click the Power icon, and then click Shut down. If you cannot restart the computer using this procedure, see the next section, The computer is on but not responding on page 94.

The computer is on but not responding

If the computer is turned on but is not responding to software or keyboard commands, try the following emergency shutdown procedures, in the sequence provided, until shutdown occurs:

CAUTION: Emergency shutdown procedures result in the loss of unsaved information.

●Press and hold the power button for at least 14 seconds.

●Disconnect the computer from external power and remove the battery.

The computer is unusually warm

It is normal for the computer to feel warm to the touch while it is in use. But if the computer feels unusually warm, it may be overheating because a vent is blocked.

If you suspect that the computer is overheating, allow the computer to cool to room temperature. Be sure to keep all vents free from obstructions while you are using the computer.

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

NOTE: The fan in the computer starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during operation.

An external device is not working

Follow these suggestions if an external device does not function as expected:

●Turn on the device according to the manufacturer's instructions.

●Be sure that all device connections are secure.

●Be sure that the device is receiving electrical power.

94 Appendix B Troubleshooting

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Contents User Guide Product notice Safety warning notice Iv Safety warning notice Table of contents Connecting to a local area network LAN VGA Drives Contacting support Labels Appendix a Welcome Finding information Resources For information aboutResources Welcome Getting to know your computer Tablet edge componentsGetting to know your computer Amber The computer is connected to external power Display Component DescriptionPower keyboard TopTouchPad Lights Keys Fn keyRight side Left side Releasing the tablet from the power keyboard RearChanging your tablets settings Adjusting your tablets autorotate lockAdjusting your tablets screen brightness Changing your tablets viewConnecting to a network Connecting to a wireless networkUsing the wireless controls Using the wireless buttonUsing an Internet service provider Using a WlanUsing operating system controls Protecting your Wlan Setting up a WlanConfiguring a wireless router Using HP Mobile Broadband select models only Connecting to a WlanUsing GPS select models only Inserting and removing a SIMConnecting to a local area network LAN Connecting to a wired networkUsing Bluetooth wireless devices Page Connecting to a network Using the TouchPad and gestures Using pointing devicesSetting pointing device preferences Turning the TouchPad off and on TappingScrolling Finger pinch zoomFinger click Rotating select models onlyFlicking select models only Edge swipes select models onlyLeft-edge swipe Using touch screen gestures Setting touch screen preferencesOne-finger slide Tapping Pinching/stretchingRotating select models only Edge swipes Right-edge swipeLeft-edge swipe Using the digitizer pen select models only Identifying the pen componentsHolding the pen Top-edge swipe and bottom-edge swipeStoring the pen Using the on-screen keyboardUsing the keyboard Using Windows shortcut keys Identifying the hot keysDescription Using keypads Using the embedded numeric keypadUsing an optional external numeric keypad Turning the embedded numeric keypad on and offConnecting speakers Adjusting the volumeMultimedia AudioChecking audio functions on the computer Connecting headphones and microphonesWebcams Video VGADisplayPort Connecting wired displays using MultiStream Transport Multimedia Power management Shutting down the computerSetting power options Using power-saving statesUsing the power meter and power settings Initiating and exiting SleepFactory-sealed battery Using battery powerSetting password protection on wakeup Finding additional battery information Using Battery CheckDisplaying the remaining battery charge Maximizing battery discharge timeUsing external AC power Conserving battery powerTesting an AC adapter Inserting a memory card Using memory card readersExternal cards and devices Using smart cards Removing a memory cardRemoving a smart card Using a USB deviceInserting a smart card Removing a USB device Using optional external devicesConnecting a USB device Using optional external drives External cards and devices Using Disk Defragmenter DrivesHandling drives Improving hard drive performanceUsing Disk Cleanup Protecting the computer Using passwordsSecurity Setting passwords in Windows Password FunctionSetting passwords in Computer Setup Managing a Bios administrator passwordManaging a Computer Setup DriveLock password Entering a Bios administrator passwordSetting a DriveLock password Entering a DriveLock password Changing a DriveLock passwordRemoving DriveLock protection Using Computer Setup Automatic DriveLockEntering an Automatic DriveLock password Removing Automatic DriveLock protection Using antivirus softwareUsing firewall software Installing critical security updates Using HP Client SecurityUsing the fingerprint reader select models only Locating the fingerprint readerSecurity Maintenance Cleaning your computerCleaning procedures Cleaning the display All-in-Ones or NotebooksUpdating programs and drivers Using SoftPaq Download Manager Cleaning the TouchPad, keyboard, or mouseBackup and recovery Performing a system recoveryUsing the Windows recovery tools Backing up your informationUsing f11 recovery tools Using Windows operating system media purchased separately Using Windows Refresh or Windows Reset Using HP Software SetupNavigating and selecting in Computer Setup Using Computer SetupStarting Computer Setup Restoring factory settings in Computer Setup Select Main Restore DefaultsDownloading a Bios update Updating the BiosDetermining the Bios version Using MultiBoot About the boot device orderChoosing MultiBoot preferences Synchronizing the tablet and keyboardSetting a new boot order in Computer Setup Dynamically choosing a boot device using the f9 promptEntering MultiBoot Express preferences Using HP PC Hardware Diagnostics UefiSetting a MultiBoot Express prompt Downloading HP PC Hardware Diagnostics Uefi to a USB device Diagnostic section, click HP Uefi Support EnvironmentPage Support Contacting supportLabels Operating environment SpecificationsInput power Specifications Traveling with the computer Appendix a Traveling with the computer Troubleshooting Troubleshooting resourcesResolving issues Computer is unable to start upSoftware is functioning abnormally Computer is on but not respondingComputer is unusually warm An external device is not workingMovie is not visible on an external display Wireless network connection is not workingDisc does not play Page Electrostatic discharge Appendix C Electrostatic discharge Symbols/Numerics IndexMaintenance SIM
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