HP Pro x2 612 G1 (Windows 8.1) manual Support, Contacting support

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13 Support

Contacting support

If the information provided in this user guide or HP Support Assistant does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

Here you can:

●Chat online with an HP technician.

NOTE: When support chat is not available in a particular language, it is available in English.

●E-mail support.

●Find support telephone numbers.

●Locate an HP service center.

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Contents User Guide Product notice Safety warning notice Iv Safety warning notice Table of contents Connecting to a local area network LAN VGA Drives Contacting support Labels Appendix a Welcome Resources For information about Finding informationResources Welcome Tablet edge components Getting to know your computerGetting to know your computer Amber The computer is connected to external power Component Description DisplayTop Power keyboardTouchPad Lights Fn key KeysRight side Left side Rear Releasing the tablet from the power keyboardAdjusting your tablets autorotate lock Changing your tablets settingsAdjusting your tablets screen brightness Changing your tablets viewConnecting to a wireless network Connecting to a networkUsing the wireless controls Using the wireless buttonUsing operating system controls Using a WlanUsing an Internet service provider Configuring a wireless router Setting up a WlanProtecting your Wlan Connecting to a Wlan Using HP Mobile Broadband select models onlyInserting and removing a SIM Using GPS select models onlyUsing Bluetooth wireless devices Connecting to a wired networkConnecting to a local area network LAN Page Connecting to a network Setting pointing device preferences Using pointing devicesUsing the TouchPad and gestures Tapping Turning the TouchPad off and onFinger pinch zoom ScrollingRotating select models only Finger clickEdge swipes select models only Flicking select models onlyLeft-edge swipe Setting touch screen preferences Using touch screen gesturesOne-finger slide Pinching/stretching TappingRotating select models only Right-edge swipe Edge swipesLeft-edge swipe Identifying the pen components Using the digitizer pen select models onlyHolding the pen Top-edge swipe and bottom-edge swipeUsing the keyboard Using the on-screen keyboardStoring the pen Identifying the hot keys Using Windows shortcut keysDescription Using the embedded numeric keypad Using keypadsTurning the embedded numeric keypad on and off Using an optional external numeric keypadAdjusting the volume Connecting speakersMultimedia AudioWebcams Connecting headphones and microphonesChecking audio functions on the computer VGA VideoDisplayPort Connecting wired displays using MultiStream Transport Multimedia Shutting down the computer Power managementUsing power-saving states Setting power optionsUsing the power meter and power settings Initiating and exiting SleepSetting password protection on wakeup Using battery powerFactory-sealed battery Using Battery Check Finding additional battery informationDisplaying the remaining battery charge Maximizing battery discharge timeConserving battery power Using external AC powerTesting an AC adapter External cards and devices Using memory card readersInserting a memory card Removing a memory card Using smart cardsInserting a smart card Using a USB deviceRemoving a smart card Connecting a USB device Using optional external devicesRemoving a USB device Using optional external drives External cards and devices Drives Using Disk DefragmenterHandling drives Improving hard drive performanceUsing Disk Cleanup Security Using passwordsProtecting the computer Password Function Setting passwords in WindowsManaging a Bios administrator password Setting passwords in Computer SetupEntering a Bios administrator password Managing a Computer Setup DriveLock passwordSetting a DriveLock password Changing a DriveLock password Entering a DriveLock passwordEntering an Automatic DriveLock password Using Computer Setup Automatic DriveLockRemoving DriveLock protection Using firewall software Using antivirus softwareRemoving Automatic DriveLock protection Using HP Client Security Installing critical security updatesUsing the fingerprint reader select models only Locating the fingerprint readerSecurity Cleaning your computer MaintenanceCleaning procedures Cleaning the display All-in-Ones or NotebooksCleaning the TouchPad, keyboard, or mouse Updating programs and drivers Using SoftPaq Download ManagerPerforming a system recovery Backup and recoveryUsing the Windows recovery tools Backing up your informationUsing f11 recovery tools Using Windows operating system media purchased separately Using HP Software Setup Using Windows Refresh or Windows ResetStarting Computer Setup Using Computer SetupNavigating and selecting in Computer Setup Select Main Restore Defaults Restoring factory settings in Computer SetupDetermining the Bios version Updating the BiosDownloading a Bios update About the boot device order Using MultiBootChoosing MultiBoot preferences Synchronizing the tablet and keyboardDynamically choosing a boot device using the f9 prompt Setting a new boot order in Computer SetupSetting a MultiBoot Express prompt Using HP PC Hardware Diagnostics UefiEntering MultiBoot Express preferences Diagnostic section, click HP Uefi Support Environment Downloading HP PC Hardware Diagnostics Uefi to a USB devicePage Contacting support SupportLabels Input power SpecificationsOperating environment Specifications Traveling with the computer Appendix a Traveling with the computer Troubleshooting resources TroubleshootingResolving issues Computer is unable to start upComputer is on but not responding Software is functioning abnormallyComputer is unusually warm An external device is not workingDisc does not play Wireless network connection is not workingMovie is not visible on an external display Page Electrostatic discharge Appendix C Electrostatic discharge Index Symbols/NumericsMaintenance SIM