HP z557 Problem Solution My remote control, Doesn’t work, My remote sensor is, Not receiving a

Problem	Solution
My remote control	■ Check that the remote control indicator light on the remote lights up when you
doesn’t work.	press a button. If it does not, replace the batteries.
	■ Make sure that the batteries for the remote control are charged and installed
	correctly.
	■ Make sure the front of the remote sensor on the HP Digital Entertainment Center is
	not blocked (behind display window).
	■ Point the remote control at the HP Digital Entertainment Center (not at the TV)
	within a 45-degree angle range, and less than 26 feet (8 meters) away.
	■ If a pressed key repeats itself (or sticks), try altering the lighting conditions in the
	room or moving the location of the HP Digital Entertainment Center, if this
	continues.
	■ Press the Enter button on the remote control after changing a channel.
	■ Point the remote control toward the remote sensor and press a button. A faint red
	light should appear on the remote sensor. If the light appears, then the problem
	is probably in the Media Center software. Close Media Center, restart the
	HP Digital Entertainment Center, and then open Media Center again.
	■ If the remote control works in Media Center but not when changing channels, you
	need to reconfigure the Media Center software settings for the cable set-top-box
	or satellite receiver. Refer to the Media Center Edition 2005 Software Guide.
My remote sensor is	If a faint red light does not appear when you point the remote control at the front
not receiving a	panel remote sensor and press a button, try the following:
signal from the	■ Check that the remote control indicator light on the remote lights up when you
remote control.
	press a button. If it does not, replace the batteries.
	Or
	1 Click Start on the desktop, right-click My Computer, and then select
	Properties.
	2 Click the Hardware tab, and then click Device Manager.
	3 Click the plus (+) sign next to Universal Serial Bus Controllers.
	4 If the eHome Infrared Receiver is listed under Universal Serial Bus Controllers,
	Windows is properly detecting the IR Receiver. If it is not listed, go to the next step.
	5 Turn off the HP Digital Entertainment Center. Remove all external USB devices.
	Remove the power cord for 30 seconds. Then reconnect external devices and
	power. Repeat steps 1–4.

144HP Digital Entertainment Center