HP J3178A manual Troubleshooting

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7

Troubleshooting

This chapter describes how to troubleshoot your Switch Management Module.

This chapter covers these topics:

■checking the Switch Management Module LEDs

■using the problem/solution table

■checking for IP configuration errors

■using diagnostic tests

■resetting the switch

■clearing a password for the switch console

■HP Customer Support Services

Troubleshooting

7-1

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Contents HP AdvanceStack Switch 208/224 Management Module Page Installation and Reference Guide HP AdvanceStack Switch 208/224 Management ModulePublication Number How to get the latest software/agent firmware HP Customer Support ServicesHP FTP Library Service World Wide WebLocation Phone Number HP First Fax Retrieval ServiceAdditional HP Support Services Contents Monitoring Switch Operation From the Console Spanning Tree Operation Viii Installing the Management Module Installing the Management ModuleAnti-Static Precautions Installation StepsInstalling Installing the Management Module Included PartsRemove the cover plate Removing the Module At Power OnOverview Management Module DescriptionManagement Module Description Management Module DescriptionModule Features Page T e Switch ConsoleSwitch Console Connecting a Console to the SwitchConnecting a PC or Terminal to the Console RS-232 Port Remote Console Connection Using a Modem and a PC Modem Cable Pin-Out Starting and Ending a Console Session How To Start a Console SessionMain Menu How To End a Console SessionMain Menu Features Actions line Screen Structure and NavigationTaskActions How To Navigate in the ConsoleLevel Actions Permitted Using Password SecurityTo set Manager and Operator passwords Capabilities, also set an Operator passwordTo Recover from a Lost Manager Password To Delete Password ProtectionSelect Delete Password Protection To Recover from a Lost Operator PasswordReboot Switch Option in the Main Menu Switch Console Rebooting the SwitchExample of a Configuration Change Requiring a Reboot How To Use the Advanced Commands Advanced CommandsHow To Exit from the command prompt Listing of Commands Available under Advanced CommandsPage Configuring the Switch From the Console Configuring the Switch From the ConsoleDefault values are shown in brackets ConfiguringHow To Access the Switch Configuration Configurable FeaturesConfiguring Configuring the Switch From the Console System ConfigurationExample of the Port Configuration Screen Port ConfigurationIPX Service Configuring the Switch From the Console Internet IP Service To configure the switch for Bootp Using BootpTo manually configure the switch for IP Bootp Operation Where Snmp Communities How To Configure the Switch for Snmp CommunitiesSnmp Communities Add or Edit Screen Trap Receivers 10. The Serial Link Configuration Screen Default Values Serial Link Configuration11. The Console Configuration Screen Default Values Console ConfigurationPress the Space bar to select Yes . This enables STP Spanning Tree Configuration12. Example of the STP Configuration Screen Network Monitoring Port 13. The Default Network Monitoring Configuration Screen14. Example of Selecting a Monitoring Port Saving Configurations Page Main Menu Data Type Purpose Monitoring Switch Operation From the ConsoleMonitoring Monitoring Switch Operation From the ConsoleStatus and Counters Menu Example of Switch Information Switch InformationExample of Port Status Port StatusExample of Port Counters Port CountersExample of Port Counters Show Details Port Counters Show DetailsExample of the Address Table Address TableTo use the port address table Port Address TableExample of a Port Address Table for a Specific Port Example of Spanning Tree Information Spanning Tree STP InformationOperation and read the Ieee 802.1d standards document 10. Example of STP Port InformationSeverity Date Time System Module Event LogKey Action Event Log Control KeysSwitch Console Using Snmp To Monitor and Manage the Switch HP Proprietary MIBs include Snmp Management FeaturesSnmp Configuration Process Rmon Advanced Management Rmon Ease SupportTroubleshooting Status Description TroubleshootingChecking the Module LEDs Problem Solution Problem/Solution TableTesting the Switch and Management Module IP Configuration ErrorsDiagnostic Tests Testing the Switch’s Ports and the Links Troubleshooting Resetting the Switch T e Clearing Passwords on the Switch ConsoleHP BBS Page Environmental SpecificationsSupported Mibs SpecificationsVcci Class 1 For Japan Only Regulatory StatementsPage End Modem ConfigurationAt the switch At the user end Modem ConfigurationDownloading an Operating System File TransfersFile Transfers Using Tftp To Download the OS FileWriting System Software to FLASH, Back Soon Using the Switch-to-Switch Download Using the SNMP-Based HP Download ManagerJumping to console code Using the Zmodem to Download the OS FileFigure C-3. Example of Message for Download Failure Troubleshooting Tftp DownloadsFile to be copied Command Function Transferring Switch ConfigurationsConfiguration Zput config remotefile overwrite dos/unix Spanning Tree Protocol STP Spanning Tree OperationSpanning Tree Operation Clear button description … IndexDefaultconfig IP/IPX MIB STP Tftp Page 5966-5228