Troubleshooting
Troubleshooting on UNIX
Logging
Error messages are logged in the qoslog, qoslog.child, scalog, scilog, and scolog files. You can set the level of logging (number and types of messages) by setting the parameters in the file /etc/opt/webqos/qos.conf. For information on how to set the logging level, see “Logging and Tracing Parameters (UNIX Only)” on page 28. More messages will be logged by changing the levels. See “Changing Logging and Tracing Levels” on page 112 for more information.
Tracing
The qostrace, qostrace.child, scatrace, scitrace, and scotrace files are for use by HP Support.
Measurement Logging
If you have set the LogOn parameter in the /etc/opt/webqos/qos.conf file to on, WebQoS creates a new measurement log file daily for each WebQoS site and places them in /var/opt/webqos/measures. The measurement log file name is the site name that was entered in the management console, followed by the date. For information on how to set the parameter, see “SCA Parameters” on page 26.
Statistics Logging
If you have enabled service and site statistics logging in the management console, WebQoS generates statistics and creates files in /var/opt/webqos/stats.
The statistics log file names are the site name or service name that you entered in the management console followed by the date. For information on how to enable Statistics Logging, and for a description of which statistics are generated, see “Statistics” on page 50 for service statistics logging, and “Site Statistics” on page 74 for site statistics logging.
Changing Logging and Tracing Levels
The product ships with default levels. For logging, the default level is informative messages. Tracing is turned off. It is recommend that you run the product with these levels. Turning on more detailed levels will quickly fill up the log files. The levels are set in the /etc/opt/webqos/qos.conf file. There is more information on the levels in this file. To change the levels and see more detail do the following:
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