HP WebQoS Software manual Error Messages Viewable From the Management Console

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Troubleshooting

Troubleshooting on Windows

Error Messages Viewable From the Management Console

The following error messages appear in popup windows in the management console:

The SCI on <machine> on port <number> is not running.

The WebQoS SCI is down. You need to exit the management console, restart the SCI on the WebQoS Management Server (see “Restarting Individual WebQoS Components” on page 30), then restart the management console.

Problems writing to the SCI socket.

The WebQoS SCI is down. You need to exit the management console, restart the SCI on the WebQoS Management Server (see “Restarting Individual WebQoS Components” on page 30), then restart the management console.

Problems connecting to the SCI on <machine>. Unknown hostname.

The machine that contains the SCI may be down or the network is unreachable. Also, the intended machine may be mistyped or unknown to the name server. Do the following:

1.Verify network connectivity. Run ping <machine>. If there is no response, then check the Network connections from the Control Panel.

2.Verify the name server configuration for your network in the Control Panel

This new threshold put the set of thresholds out of order. At least one threshold won’t be violated until a higher priority threshold is violated. You may wish to edit it later to change its priority.

Misconfiguration of threshold rules.

Fix: Ensure that the lower priority threshold rule is violated after the higher priority rule.

Chapter 8

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Contents E0801 EditionLegal Notices Contents Services, Sites, and Systems Troubleshooting Policy and Rule Descriptions Synopsis Arguments Return Value Sample Program Contents Printing History Page Understanding HP WebQoS Role and Benefits of HP WebQoS Role and Benefits of HP WebQoS Sessions ServiceWebQoS Concepts Request ClassificationsSLOs, Thresholds, and Corrective Actions Capacity ProtectionRole and Benefits of HP WebQoS WebQoS in Your Environment How WebQoS Fits Into Your EnvironmentWebQoS Components WebQoS ComponentsSCI Service Component Installed On Description ManagementSCA Service Web ServicesHow WebQoS Fits Into Your Environment Chapter Setup WebQoS Configuration Files WebQoS Software InstallationWeb Server Parameters SCA and Web Server ParameterDefault HTTP/1.1 MonitorInterval seconds SCA Parameters SCO Parameters Logging and Tracing Parameters Unix Only URL Encoding Parameters Restarting WebQoS Components Windows WebQoS setup Script UnixRestarting Individual WebQoS Components Restarting WebQoS Components UnixSingle Server Setup Continue? Multiple Server Setup Server 1 Setup Servers 2 and 4 Setup Server 3 Setup Removing WebQoS Opt/webqos/install/setup -rWebQoS setup Script Unix Chapter Management Console WebQoS Login Dialog Box Management Console LoginManagement Console Main Screen Console Main ScreenWindow Area Description Console Main Screen Auto Discovery Services/Systems ViewPassword Console AdministrationDomain Management Console Administration Chapter Templates Default Templates Preconfigured and Default TemplatesPreconfigured Templates Description Service TemplateStatistics For the service templateService Template Statistics Service StatisticsURL Group Statistics SLOs Service Template SLOsAdd/Edit SLOs Add/Edit Service Level ObjectivesAdd/Edit Corrective Actions Advanced Service Template AdvancedDefer Corrective Action DeferRedirect Corrective Action RedirectReject Corrective Action Reject10 Site Template Description Site Template11 Site Template Classification Rules Classification Rules12 Add/Edit Request Classifications Rules Add/Edit Classification Rules13 Site Template SLOs Add/Edit SLOs 15Add/Edit Corrective Actions 16 Site Template Threshold Policies Threshold Policies17 Add Thresholds Dialog Box Add/Edit Threshold Policies18Add/Edit Corrective Actions 19 Edit Site Configuration Advanced Dialog Box 20 Site Advanced Session Timeouts Dialog Box Session TimeoutsCorrective Action Policy Details Web Server Accept Threads22 Defer Corrective Action 23 Redirect Corrective Action 24 Reject Corrective Action 25 Site Template Statistics Site StatisticsSite Template Site Template Chapter Services, Sites, and Systems Move a Service ServicesAdd a Service Edit a ServiceDelete a Service Move a Site SitesAdd a Site Edit a SiteStarting and Stopping IIS Delete a SiteMicrosoft IIS IPlanet Web ServerAdd a System SystemsDelete a System Systems Systems Chapter Statistics Service SLO Related Statistics Service StatisticsService SLO Related Statistics Service Session Control Statistics Service Session Control StatisticsService Defer Related Statistics Service Defer Related StatisticsSite Statistics Site StatisticsSite SLO Related Statistics Site SLO Related StatisticsSite Session Control Statistics Site Session Control StatisticsSite Statistics Site Statistics Chapter Logs and Filters Service Level Objectives View Service Level Objectives ViewSLOs, Thresholds, and the History Log SLOs, Thresholds, and the History Log History Log View History Log View SLO and Threshold Filters SLO and Threshold FiltersSLO Filters History Filters Dialog History Log FilterChapter 103 OpenView Logs Service and Site StatisticsSite Measurements Policy and Corrective Action Events Field Values Chapter 107 108 Troubleshooting Management Console Error Messages Troubleshooting on UnixShared Memory Error Logging and Tracing Statistics Logging LoggingTracing Measurement LoggingChapter 113 Problems with Shared Memory Troubleshooting on WindowsResetting the Management Console Password Error Messages Viewable From the Management Console Logging and Tracing Deleting WebQoS Log and Trace Files Registry Editor Window for WebQoS118 Policy and Rule Descriptions Request Classification Rules Appendix a 121 Policies Set in WebQoS Service Level Objectives for SiteService Level Objectives for the Service Corrective Actions for SLO and Threshold Policy Violations Threshold PolicyCustomizing the Defer and Reject Web Pages 126 Appendix a 127 Figure A-2 Example of Custom Defer Page with Link Request to be retried see Figure A-2Appendix a 129 Figure A-3 Example of Custom Defer Page with Popup Dialog Expired see Figure A-3Appendix a 131 132 External Measurement API Using the External Measurement API Appendix B 135 Return Value WqCreateConnectionSynopsis ArgumentsValues in the following format WqSendMeasurementReturn Values Status Connection with WebQoS has been closed WqCloseConnectionSample Program Appendix B 141 142 Class See request classification rule Glossary144 145 146 Index 148 149 150
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