HP Fast Recovery Solution XP SW manual Troubleshooting

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Troubleshooting

This chapter explains how to maintain Fast Recovery Solutions (FRS) on an EVA disk array and troubleshoot problems or error messages.

Troubleshooting

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Contents EVA4000 EVA6000 EVA8000 First edition July 2005 part number B9552-96006 Contents Configuration Troubleshooting Page Important firmware and software dependencies About this guidePrerequisite information HP storage web siteHelpful web sites HP technical support HP sales and authorized resellersContact HP Bold Document conventions and symbolsRevision history That USE of the Software is AT Your Sole RISK. HP Warranty statementAbout this guide Page Overview High availability using FRS FRS feature summaryDisk Array FRS overviewFunctional components Additional FRS capabilitiesHP FRS FRS ExchangeCopy terminology Volume Shadow Copy Service VSS‘ “ VSS process flowHP disk arrays HP VDS/VSS Hardware ProvidersPage Configuration Following figure shows a typical FRS configuration Typical FRS server configurationRequired hardware components Production Server Recovery ServerRequired software components EVA 4000/6000/8000 Disk array with CV WorkstationImportant limitations Important general configuration notesImportant Exchange 2003 configuration notes Important performance issuesConfiguration summary Configuration details Configuring the Command View workstation and softwareConfigure the Command View workstation as explained below Configure production and recovery servers Adding FRS production and recovery hosts Configuring the EVA disk arrayAdding disk groups Page Configuration Page Installation Installing HP VSS HWP Installing FRS on recovery and production servers Page Installing integrity checking components AutoPass Import Passwords screen displays Enabling the FRS license using AutoPassInstalling a permanent license before trial expiration Installing a permanent license after trial expirationPermanent license installation Page Instance count check Recovery server XML files To uninstall FRS with the CD Uninstalling FRSPage Using FRS Opening FRS Using FRSUsing the main window To expand a server instance Adding server instances Deleting server instances To create shadow copies of production LUNs Creating shadow copiesPage Troubleshooting copy failures Executing an FRS recovery Roll Forward RecoveryPoint-in-Time Recovery Using FRS Page Using FRS Deleting old point-in-time copies Recovery log analysis Command line interface Available commands Deleting a point-in-time copy Command usageMicrosoft Exchange Server Creating a point-in-time copyServer Listing the point-in-time copiesExample commands Creating a copy\hpfrshpfrscli addcopy /exchange /server=evs1 /sg=sg1 \hpfrshpfrscli listcopy /exchange /server=evs1 /sg=sg1 Listing copiesDeleting a copy Command line error codesIncorrect command line parameter entered by the user Page Troubleshooting Checking logs TroubleshootingTroubleshooting checks Vssadmin list providersFRS does not recognize storage groups Explanation FRS error messagesMaintenance ErrorRecovery Message Terminating processesDisk array CloneCluster Differential copyMirror Online backupFailover FRS serverSAN fabric Recovery LUNPlex Production LUNSubsystem VolumeVolume shadow copy Split mirrorIndex SMA Index

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