HP Fast Recovery Solution XP SW manual

Page 79

Recovery

Error:

Extended maintenance mode fix (for clusters) is not installed on node [production server name].

Explanation:

Before installing HP StorageWorks Fast Recovery Solution (FRS) on a Microsoft cluster node, Microsoft hot fix KB903650 must be installed on the cluster node. This hot fix is required on Windows Server 2003 systems to support the cluster extended maintenance mode.

During recovery, FRS inspects the cluster configuration to check whether the above hot fix is installed on the production servers. If the hot fix is installed, the recovery operation proceeds normally. Otherwise the recovery operation is terminated and the error message above is displayed in the recovery activity log window and also in the application event log.

Error:

Failure setting the database restore flag. Please select retry to try again.

Explanation:

If FRS cannot reach the exchange server, it cannot manipulate the restore flag. Check connectivity and network to the production server. Confirm that all Microsoft services are online.

Error:

This operation cannot be completed, no recovery LUN available.

Explanation:

The recovery button will only be enabled if a split mirror backup has been done in the past and the pair has been created using FRS. However, if someone goes into the disk array and manually deletes a pair which was

Troubleshooting

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Contents EVA4000 EVA6000 EVA8000 First edition July 2005 part number B9552-96006 Contents Configuration Troubleshooting Page Important firmware and software dependencies About this guideHP storage web site Prerequisite informationHelpful web sites HP sales and authorized resellers HP technical supportContact HP Bold Document conventions and symbolsRevision history That USE of the Software is AT Your Sole RISK. HP Warranty statementAbout this guide Page Overview High availability using FRS FRS feature summaryDisk Array FRS overviewFunctional components Additional FRS capabilitiesHP FRS FRS ExchangeCopy terminology Volume Shadow Copy Service VSS‘ “ VSS process flowHP disk arrays HP VDS/VSS Hardware ProvidersPage Configuration Following figure shows a typical FRS configuration Typical FRS server configurationRequired hardware components Production Server Recovery ServerRequired software components EVA 4000/6000/8000 Disk array with CV WorkstationImportant limitations Important general configuration notesImportant Exchange 2003 configuration notes Important performance issuesConfiguration summary Configuring the Command View workstation and software Configuration detailsConfigure the Command View workstation as explained below Configure production and recovery servers Adding FRS production and recovery hosts Configuring the EVA disk arrayAdding disk groups Page Configuration Page Installation Installing HP VSS HWP Installing FRS on recovery and production servers Page Installing integrity checking components AutoPass Import Passwords screen displays Enabling the FRS license using AutoPassInstalling a permanent license before trial expiration Installing a permanent license after trial expirationPermanent license installation Page Instance count check Recovery server XML files To uninstall FRS with the CD Uninstalling FRSPage Using FRS Opening FRS Using FRSUsing the main window To expand a server instance Adding server instances Deleting server instances To create shadow copies of production LUNs Creating shadow copiesPage Troubleshooting copy failures Roll Forward Recovery Executing an FRS recoveryPoint-in-Time Recovery Using FRS Page Using FRS Deleting old point-in-time copies Recovery log analysis Command line interface Available commands Deleting a point-in-time copy Command usageMicrosoft Exchange Server Creating a point-in-time copyServer Listing the point-in-time copiesCreating a copy Example commands\hpfrshpfrscli addcopy /exchange /server=evs1 /sg=sg1 \hpfrshpfrscli listcopy /exchange /server=evs1 /sg=sg1 Listing copiesDeleting a copy Command line error codesIncorrect command line parameter entered by the user Page Troubleshooting Checking logs TroubleshootingTroubleshooting checks Vssadmin list providersFRS does not recognize storage groups Explanation FRS error messagesMaintenance ErrorRecovery Message Terminating processesDisk array CloneCluster Differential copyMirror Online backupFailover FRS serverSAN fabric Recovery LUNPlex Production LUNSubsystem VolumeVolume shadow copy Split mirrorIndex SMA Index
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