HP Smart Update Manager (SUM) manual Support and other resources, How to contact HP, Documents

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5 Support and other resources

Information to collect before contacting HP

Be sure to have the following information available before you contact HP:

Software product name

Hardware product model number

Operating system type and version

Applicable error message

Third-party hardware or software

Technical support registration number (if applicable)

How to contact HP

Use the following methods to contact HP technical support:

See the Contact HP worldwide website: http://www.hp.com/go/assistance

Use the Contact hp link on the HP Support Center website: http://www.hp.com/go/hpsc

In the United States, call +1 800 334 5144 to contact HP by telephone. This service is available 24 hours a day, 7 days a week. For continuous quality improvement, conversations might be recorded or monitored.

Subscription service

HP recommends that you register your product at the Subscriber's Choice for Business website: http://www.hp.com/country/us/en/contact_us.html After registering, you will receive email notification of product enhancements, new driver versions, firmware updates, and other product resources.

Related information

Documents

HP Smart Update Manager User Guide

HP Systems Insight Manager Help Guide

HP Service Pack for ProLiant User Guide

HP Smart Update Firmware DVD User Guide

HP Version Control Installation Guide

You can find these documents from the Manuals page of the HP Business Support Center website:

http://www.hp.com/support/manuals

Information to collect before contacting HP 45

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Contents HP ProLiant Support Pack User Guide Page Contents Documentation feedback Acronyms and abbreviations Index PSP overview IntroductionComponents in the PSP Not be available in some casesWhich does not ship in Red Hat or Suse Component Description/Benefit Storage-LinuxNew features New featuresObtaining PSP Version control Creating a centralized, network-based software repositoryPSP deployment scenarios Deploying PSPsDeployment for Microsoft Windows Minimum requirements for Microsoft Windows PSPInstalling the PSP for Windows Installing the PSP for WindowsDeploying PSPs for Linux Server virtualization detection and supportUpgrading a PSP from HP SUM Minimum requirements for Linux PSP Minimum requirements for Linux PSPMinimum requirements for Red Hat Enterprise Linux 6 servers Rpm-build-4.8.0-12.el6.arch.rpm Gcc-4.4.4-13.el6.arch.rpm E2fsprogs-32bit Installing or upgrading a PSP for Linux Verifying Installed Components Command-line syntax Command-line interfaceCommand-line interface Advanced topicsUseams No switchesUsesnmp UsewmiCommand-line arguments Installation options 22.33.4480 UsewebReboot options Installation options Overriding errorsReboot Rebootmessage reboot message Use this argument to select a partition to updateRebootalways Rebootdelay timeoutinsecsDryrun CurrentcredentialLogdir path PasswordSYSTEMDRIVE%\CPQSYSTEM\hp\ Path\hp\log\netAddressComponent configuration for Windows components only HP SUM Command-line examplesLinux smart-component return codes Return codesLinux RPM return codes Input filesInput file format and rules Error reportingFile encoding Input filesInput file parameters Sourcepath IgnoreerrorsUselatest YES, noSoftwareonly WebupdateneededUsecurrentcredential UseproxyserverCmalocalhostrocommstr CmalocalhostrwcommstrCmamgmtstationrwipordns CmamgmtstationrwcommstrHpvcavcrmloginpasswd HpvcavcrmloginidADMIN-GROUP ANONYMOUS-ACCESSIP-RESTRICTED-EXCLUDE or IP-RESTRICTED-INCLUDE10.1.1.1-10.1.1.10 10.2.2.2-10.2.2.10 Certlist TrustmodeXenamelist HPQLA2X00FORebootlist UpdatetypeIgnorewarnings DevicelistEND Targets Usage hpsum /report ReportsHpsumReportdate.html HpsumReportdate.xml HpsumInventoryReportdate.html HpsumInventoryReportdate.xmlReport type HPSUMInstalledReportdatatime.xml or HtmlTroubleshooting Installation troubleshooting for Microsoft WindowsInstallation troubleshooting for Microsoft Windows Troubleshooting Ports Ports 445 and 137/138/139Ports Description Installation troubleshooting for Linux Send data to the target server How many target devices are selected for installationPorts PortSubscription service Related information How to contact HPSupport and other resources Information to collect before contacting HPHP Insight Remote Support software Typographic conventionsWebsites Monospace textHP Insight Remote Support software Documentation feedback Documentation feedbackTransmission Control Protocol/Internet Protocol Acronyms and abbreviationsIndex Obtaining PSPs overviewIndex