HP Smart Update Manager (SUM) manual HP Insight Remote Support software

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The software is available in two variants:

HP Insight Remote Support Standard: This software supports server and storage devices and is optimized for environments with 1–50 servers. Ideal for customers who can benefit from proactive notification but do not need proactive service delivery and integration with a management platform.

HP Insight Remote Support Advanced: For customers with mid-size to large environments with over 500 devices who require HP Proactive Services, or customers currently using HP Operations Manager or SAP Solution Manager to manage their environment, HP recommends installing the latest HP Insight Remote Support Advanced software. This software provides comprehensive remote monitoring and proactive service support for nearly all HP servers, storage, network, and SAN environments, plus selected non-HP servers that have a support obligation with HP. It is integrated with HP Systems Insight Manager. A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight Remote Support Advanced.

Details for both versions are available on the HP website (http://www.hp.com/go/ insightremotesupport).

To download the software, go to Software Depot (http://www.software.hp.com). Select Insight Remote Support from the menu on the right.

The HP Insight Remote Support software release notes detail the specific prerequisites, supported hardware, and associated operating systems. For more information:

See the HP Insight Remote Support Standard Release Notes on the HP website (http:// www.hp.com/go/insightremotestandard-docs).

See the HP Insight Remote Support Advanced Release Notes on the HP website (http:// www.hp.com/go/insightremoteadvanced-docs).

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Contents HP ProLiant Support Pack User Guide Page Contents Documentation feedback Acronyms and abbreviations Index Not be available in some cases IntroductionPSP overview Components in the PSPWhich does not ship in Red Hat or Suse Component Description/Benefit Storage-LinuxCreating a centralized, network-based software repository New featuresNew features Obtaining PSP Version controlMinimum requirements for Microsoft Windows PSP Deploying PSPsPSP deployment scenarios Deployment for Microsoft WindowsInstalling the PSP for Windows Installing the PSP for WindowsUpgrading a PSP from HP SUM Deploying PSPs for LinuxServer virtualization detection and support Minimum requirements for Linux PSP Minimum requirements for Linux PSPMinimum requirements for Red Hat Enterprise Linux 6 servers Rpm-build-4.8.0-12.el6.arch.rpm Gcc-4.4.4-13.el6.arch.rpm E2fsprogs-32bit Installing or upgrading a PSP for Linux Verifying Installed Components Advanced topics Command-line interfaceCommand-line syntax Command-line interfaceUsewmi No switchesUseams UsesnmpCommand-line arguments Installation options 22.33.4480 UsewebUse this argument to select a partition to update Installation options Overriding errorsReboot options Reboot Rebootmessage reboot messageCurrentcredential Rebootdelay timeoutinsecsRebootalways DryrunPath\hp\log\netAddress PasswordLogdir path SYSTEMDRIVE%\CPQSYSTEM\hp\Component configuration for Windows components only HP SUM Command-line examplesLinux smart-component return codes Return codesLinux RPM return codes Input filesInput files Error reportingInput file format and rules File encodingInput file parameters YES, no IgnoreerrorsSourcepath UselatestUseproxyserver WebupdateneededSoftwareonly UsecurrentcredentialCmamgmtstationrwcommstr CmalocalhostrwcommstrCmalocalhostrocommstr CmamgmtstationrwipordnsANONYMOUS-ACCESS HpvcavcrmloginidHpvcavcrmloginpasswd ADMIN-GROUP10.1.1.1-10.1.1.10 10.2.2.2-10.2.2.10 IP-RESTRICTED-EXCLUDE orIP-RESTRICTED-INCLUDE HPQLA2X00FO TrustmodeCertlist XenamelistDevicelist UpdatetypeRebootlist IgnorewarningsEND Targets HpsumInventoryReportdate.html HpsumInventoryReportdate.xml ReportsUsage hpsum /report HpsumReportdate.html HpsumReportdate.xmlReport type HPSUMInstalledReportdatatime.xml or HtmlInstallation troubleshooting for Microsoft Windows TroubleshootingInstallation troubleshooting for Microsoft Windows Ports Description TroubleshootingPorts Ports 445 and 137/138/139 Installation troubleshooting for Linux Port How many target devices are selected for installationSend data to the target server PortsInformation to collect before contacting HP How to contact HPSubscription service Related information Support and other resourcesMonospace text Typographic conventionsHP Insight Remote Support software WebsitesHP Insight Remote Support software Documentation feedback Documentation feedbackTransmission Control Protocol/Internet Protocol Acronyms and abbreviationsIndex IndexObtaining PSPs overview