HP Matrix Operating Environment Software manual Troubleshooting, Errors in installation

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4 Troubleshooting

This section is organized by symptom, each of which is followed by possible indicators or causes to investigate. To check logs containing Application Discovery messages, see the following locations:

On HP-UX CMS

•/var/opt/vse/logs/vseinitconfig.log (configuration log file of HP Matrix Operating Environment)

•/var/opt/vse/logs/appdiscovery_initconfig.log

•/var/opt/vse/logs/appdiscovery_server.log.0

•/var/opt/vse/logs/appdiscovery_ui.log.*

On Microsoft Windows CMS

•...\Virtual Server Environment\logs\vseinitconfig.log (configuration log file of HP Matrix Operating Environment)

•...\Virtual Server Environment\logs\appdiscovery_initconfig.log

•...\Virtual Server Environment\logs\appdiscovery_server.log.0

•...\Virtual Server Environment\logs\appdiscovery_ui.log.*

On managed systems

•/var/opt/amgr/logs/amgrd.log.*

•/var/opt/amgr/logs/wbem.log.*

Errors in installation

Failure message on installation of Application Discovery agent (AppDiscAgent)

If you suspect that an error may be due to a problem with installation, you may save time by using the Insight managed system setup wizard to confirm that the managed server in question has all the appropriate software features, licenses, and configuration needed to run HP Matrix Operating Environment.

1.Check that OpenSSL is installed on the managed node and that it is free of outstanding security issues.

To learn about the latest security bulletins, check http://www.openssl.org/news.

Errors in installation

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Contents Application Discovery 7.2 User Guide Page Contents Support and other resources TroubleshootingKey to event attributes Error messages Completing certificate exchangeConfiguring the Wbem provider password Glossary Index Documentation feedbackPage Introduction Features of Application DiscoveryIntroduction Application Discovery components Components and conceptsDiscovery ratio Refining Application DiscoveryHow discovery works Understand your current discovery stateWarm-up ratio Understanding application templatesRefine discovery by checking agent state Refine discovery by creating application templatesUnderstanding server resource consumption How memory usage is calculatedUsed mem Page Starting Application Discovery Procedures and examplesUsing System Insight Manager to start the agent Starting the agent from the command lineChecking agent state Reconfigure a running agent from the command lineUsing System Insight Manager to stop the AD agent Stopping the agent from the command lineSet screen data refresh interval Adjusting the user interfaceWorking with data views Explanation of agent statesSort data in view tables Change the data viewSet color theme Set number of table rowsOther controls available from right-clicking on a view table Filter data in view tablesNavigate between views Set visibility for hosts on Application Discovery screensSet visibility for matched applications Set visibility for packages on Application Discovery screens Modifying the maximum size of an event listSetting event attributes Setting data polling intervalIntroduction to event settings in Application Discovery Find an application template Setting event severitySetting alert location Managing application templatesChange application template values Create a new template Application identity and system scope fields Key to application template valuesUsr/sbin/biod OSver Separation rule fields and their descriptionsUser scope Create an application template rule Aggregation rule fields and their descriptionsCreate a process aggregation rule Managing application templates Procedures and examples Managing application templates How to remove types from the aggregation rule Check unmatched processes to find application candidatesUnderstanding the tables that show unmatched processes Filling in the system scope fields using table data Filling in the aggregation rule fields using table dataFilling in the template separation rule fields Create an application workload in HP Matrix OE visualization Backing up Application Discovery files Page Errors in installation TroubleshootingData missing in Application Discovery screens Applications not visible in Application Discovery screens Host not visible in Application Discovery screens Data missing in Application Discovery screens Packages not visible in Application Discovery screens Page Go to /var/opt/amgr/procmaps UI Unable to connect to servermessages Errors in Application Discovery user interface operationJava UI exception message displays To fix this error, do one of the following On the managed nodes, run the command Information to collect before contacting HP How to contact HPSubscription service Support and other resourcesResources HP authorized resellersRelated information DocumentsComputer output Typographic conventionsPage Documentation feedback Page Page Options AmgrdNodaemon InstallationAuthors Amx -c AgentconfigOpt/amgr/bin/agentconfig Agentconfig file Opt/amgr/bin/amgrd Event types Key to event attributesEvent severity types Additional event types specific to Application DiscoveryEvent viewing locations Error messages seen when trying to log Error messagesPage Completing certificate exchange from the command line Completing certificate exchangeIntroduction Completing certificate exchange Configuring the Wbem provider password Page Application GlossaryOperating system referred to as a guest OS See also system Wbem Index Agentwbemcleanup commandCmdline Path Pid scope Title

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