HP Matrix Operating Environment Software manual Data missing in Application Discovery screens

Page 40

OpenSSL :

OpenSSL is required on managed systems so that the Application Discovery agent software can securely send application information to the CMS.

To obtain the latest version of OpenSSL for HP-UX, go to the Security and Manageability page on HP Software Depot web site (http://software.hp.com/). Find OpenSSL and click the download link.

On Linux systems, OpenSSL is usually installed by default, or it can be installed from the Linux distribution media.

To avoid a number of known security vulnerabilities, use one of the following versions: 0.9.7l or later for the 0.9.7 branch, or 0.9.8d or later for the 0.9.8 branch. Check the web site http://www.openssl.org/news for announcements of OpenSSL security advisories and dates on various historical OpenSSL software releases.

2.Check that HP WBEM Services software is installed on the managed node and that it is a compatible version.

To obtain a new version of HP WBEM Services for HP-UX, go to the Security and manageability page on HP Software Depot web site (http://software.hp.com/). Find “WBEM Services for HP-UX”. For details on which is the appropriate version to download by operating system version, please consult the Matrix Operating Environment installation and configuration guide. AppDiscAgent runs with any 2.x version of HP WBEM Services for HP-UX.

To obtain a new version of HP WBEM Services for Linux, go to the Internet ready and networking page on HP Software Depot web site (http://software.hp.com/). Find HP WBEM Services for Linux, and click the download link.

3.Check that the Application Discovery WBEM provider has been installed on the managed node. Type the following command on the command line of the managed node:

#cimprovider -l -m AmgrAgentProviderModule AmgrAgentProvider

A return of AmgrAgentProvider indicates that the WBEM provider is installed.

If this value is not returned, first clean up the provider by typing:

#/opt/amgr/bin/agent_wbem_cleanup Removing the AmgrAgentProvider

Then configure the provider by typing the following on the command line:

#/opt/amgr/bin/agent_wbem_config Loading Application Discovery schema Loading Application Discovery metadata

See also: Errors due to incompatibilities between different versions of Application Discovery agents and servers

Data missing in Application Discovery screens

Issues listed in this section include the following:

•“Applications not visible in Application Discovery screens” (page 41)

•“Host not visible in Application Discovery screens” (page 42)

•“Packages not visible in Application Discovery screens” (page 44)

40 Troubleshooting

Page 39 Page 41
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Contents Application Discovery 7.2 User Guide Page Contents Troubleshooting Support and other resourcesError messages Completing certificate exchange Configuring the Wbem provider password Glossary IndexDocumentation feedback Key to event attributesPage Features of Application Discovery IntroductionIntroduction Components and concepts Application Discovery componentsRefining Application Discovery How discovery worksUnderstand your current discovery state Discovery ratioUnderstanding application templates Refine discovery by checking agent stateRefine discovery by creating application templates Warm-up ratioHow memory usage is calculated Understanding server resource consumptionUsed mem Page Procedures and examples Using System Insight Manager to start the agentStarting the agent from the command line Starting Application DiscoveryReconfigure a running agent from the command line Using System Insight Manager to stop the AD agentStopping the agent from the command line Checking agent stateAdjusting the user interface Working with data viewsExplanation of agent states Set screen data refresh intervalChange the data view Set color themeSet number of table rows Sort data in view tablesFilter data in view tables Other controls available from right-clicking on a view tableSet visibility for hosts on Application Discovery screens Navigate between viewsSet visibility for matched applications Modifying the maximum size of an event list Set visibility for packages on Application Discovery screensSetting data polling interval Setting event attributesIntroduction to event settings in Application Discovery Setting event severity Setting alert locationManaging application templates Find an application templateChange application template values Create a new template Key to application template values Application identity and system scope fieldsUsr/sbin/biod Separation rule fields and their descriptions OSverUser scope Aggregation rule fields and their descriptions Create an application template ruleCreate a process aggregation rule Managing application templates Procedures and examples Managing application templates Check unmatched processes to find application candidates How to remove types from the aggregation ruleUnderstanding the tables that show unmatched processes Filling in the aggregation rule fields using table data Filling in the system scope fields using table dataFilling in the template separation rule fields Create an application workload in HP Matrix OE visualization Backing up Application Discovery files Page Troubleshooting Errors in installationData missing in Application Discovery screens Applications not visible in Application Discovery screens Host not visible in Application Discovery screens Data missing in Application Discovery screens Packages not visible in Application Discovery screens Page Go to /var/opt/amgr/procmaps Errors in Application Discovery user interface operation UI Unable to connect to servermessagesJava UI exception message displays To fix this error, do one of the following On the managed nodes, run the command How to contact HP Subscription serviceSupport and other resources Information to collect before contacting HPHP authorized resellers Related informationDocuments ResourcesTypographic conventions Computer outputPage Documentation feedback Page Page Amgrd OptionsInstallation NodaemonAuthors Agentconfig Amx -cOpt/amgr/bin/agentconfig Agentconfig file Opt/amgr/bin/amgrd Key to event attributes Event typesAdditional event types specific to Application Discovery Event severity typesEvent viewing locations Error messages Error messages seen when trying to logPage Completing certificate exchange Completing certificate exchange from the command lineIntroduction Completing certificate exchange Configuring the Wbem provider password Page Glossary ApplicationOperating system referred to as a guest OS See also system Wbem Agentwbemcleanup command IndexCmdline Path Pid scope Title
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Matrix Operating Environment Software specifications

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