HP Matrix Operating Environment Software manual Java UI exception message displays

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To identify other configuration problems that might be affecting Application Discovery server, check the “Troubleshooting” notes in the Matrix Operating Environment help instructions, or use vseassist(1M).

NOTE:

Be aware that one possible cause for incorrect configuration is the case where installation and startup deviate from the documented process. In this situation, you might see the following error message:

Application Discovery UI encountered an error: The UI and server are out of sync.

If Application Discovery web application and Application Discovery server are not from the same installation version, you must reinstall Application Discovery before using vseinitconfig -a.

2.Check that Application Discovery server is running on the CMS.

On HP-UX, type ps -elf grep amgrserver.jar on the command line of the CMS. You should see a Java process running the Application Discovery server.

If you do not see this Java process, type /opt/amgr/bin/cms_start . You must be logged in as user 'root' on the CMS to initiate this command.

On Microsoft Windows, type C:>net start on the command line of the CMS. You should see a service called Application Discovery in the list of running services.

If you do not see this service, type cms_start from any directory in the Matrix Operating Environment installed drive. You must be logged in as Administrator on the CMS to initiate this command.

Java “UI exception” message displays

“UI exception” errors indicate that a problem internal to the Application Discovery user interface exists. Please contact HP to report the error and receive assistance. See Chapter 5 (page 51) .

Errors due to incompatibilities between different versions of Application Discovery agents and servers

Diagnosing problems with agent-server communication can be simplified by first checking that the Application Discovery server that you are running on your CMS is compatible with the agents that you are running on your managed systems.

The version 7.0 Application Discovery server can communicate with 6.0, 6.1, 6.2, 6.3, 7.0 and 4.x versions of the agent.

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Contents Application Discovery 7.2 User Guide Page Contents Troubleshooting Support and other resourcesError messages Completing certificate exchange Configuring the Wbem provider password Glossary IndexDocumentation feedback Key to event attributesPage Features of Application Discovery IntroductionIntroduction Components and concepts Application Discovery componentsRefining Application Discovery How discovery worksUnderstand your current discovery state Discovery ratioUnderstanding application templates Refine discovery by checking agent stateRefine discovery by creating application templates Warm-up ratioHow memory usage is calculated Understanding server resource consumptionUsed mem Page Procedures and examples Using System Insight Manager to start the agentStarting the agent from the command line Starting Application DiscoveryReconfigure a running agent from the command line Using System Insight Manager to stop the AD agentStopping the agent from the command line Checking agent stateAdjusting the user interface Working with data viewsExplanation of agent states Set screen data refresh intervalChange the data view Set color themeSet number of table rows Sort data in view tablesFilter data in view tables Other controls available from right-clicking on a view tableNavigate between views Set visibility for hosts on Application Discovery screensSet visibility for matched applications Modifying the maximum size of an event list Set visibility for packages on Application Discovery screensSetting event attributes Setting data polling intervalIntroduction to event settings in Application Discovery Setting event severity Setting alert locationManaging application templates Find an application templateChange application template values Create a new template Key to application template values Application identity and system scope fieldsUsr/sbin/biod Separation rule fields and their descriptions OSverUser scope Create an application template rule Aggregation rule fields and their descriptionsCreate a process aggregation rule Managing application templates Procedures and examples Managing application templates How to remove types from the aggregation rule Check unmatched processes to find application candidatesUnderstanding the tables that show unmatched processes Filling in the system scope fields using table data Filling in the aggregation rule fields using table dataFilling in the template separation rule fields Create an application workload in HP Matrix OE visualization Backing up Application Discovery files Page Troubleshooting Errors in installationData missing in Application Discovery screens Applications not visible in Application Discovery screens Host not visible in Application Discovery screens Data missing in Application Discovery screens Packages not visible in Application Discovery screens Page Go to /var/opt/amgr/procmaps Errors in Application Discovery user interface operation UI Unable to connect to servermessagesJava UI exception message displays To fix this error, do one of the following On the managed nodes, run the command How to contact HP Subscription serviceSupport and other resources Information to collect before contacting HPHP authorized resellers Related informationDocuments ResourcesTypographic conventions Computer outputPage Documentation feedback Page Page Amgrd OptionsInstallation NodaemonAuthors Agentconfig Amx -cOpt/amgr/bin/agentconfig Agentconfig file Opt/amgr/bin/amgrd Key to event attributes Event typesEvent severity types Additional event types specific to Application DiscoveryEvent viewing locations Error messages Error messages seen when trying to logPage Completing certificate exchange from the command line Completing certificate exchangeIntroduction Completing certificate exchange Configuring the Wbem provider password Page Glossary ApplicationOperating system referred to as a guest OS See also system Wbem Agentwbemcleanup command IndexCmdline Path Pid scope Title
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Matrix Operating Environment Software specifications

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