HP 7000 manual

Contents Officejet Page HP Officejet 7000 E809 Wide Format printer Hewlett-Packard Company notices Safety informationCopyright information AcknowledgementsContents Maintain and troubleshoot Contents HP supplies Support and warrantyControl-panel lights reference Device specifications Regulatory informationGet started Find other resources for the productVisual AccessibilityFind the device model number Mobility Understand the device partsFront view SupportControl panel Back view Connection informationTurn off the device Eco-Tips Select print media Recommended papers for printingHP Photo Value Packs PaperHP Advanced Photo Paper Tips for selecting and using print mediaRecommended papers for photo printing HP Everyday Photo PaperPhoto media Understand specifications for supported mediaCards and envelopes TransparenciesUnderstand supported sizes Media size Standard media sizesUnderstand supported media types and weights Media sizeSet minimum margins Media Left Right Top Bottom MarginLoad media Load input trayChange print settings Print on special and custom-sized media To change default settings for all future jobs WindowsTo change settings Mac OS Click Start, then click Printers or Printers and Faxes. OrTo print on special or custom-sized media Mac OS Print borderlessTo print a borderless document Windows Click Manage Custom Sizes in the Paper Size pull-down menuTo print a borderless document Mac OS Click Properties, Setup, or PreferencesPrint a Web page Windows only Open the Paper Type/Quality panelCancel a print job To print a WebMac OS Manage the deviceWindows Administer the device Monitor the deviceUse device management tools Embedded Web serverTo open the embedded Web server Toolbox Windows Embedded Web server pagesOpen the Toolbox Toolbox tabsHP Utility Mac OS Use the HP Solution Center WindowsTo open the HP Solution Center Network ToolboxHP Utility Understand the printer statusOpen the HP Utility To open the HP Utility To print the Printer Status Understand the network configuration status report Direct connection Configure the device WindowsTo connect the device before installing the software Network connection To share the device on a locally shared networkInstall the device on a network Install the device software on client computersTo share the device on a locally shared network Configure the device Mac OSTo install the software for network or direct connection Select Network Printer or Network Printer ServerConfigure your firewall to work with HP devices Windows only To share the device among computersPrinting Advanced firewall informationIncoming UDP ports 137, 138, 161 Uninstall and reinstall the software To uninstall from a Macintosh computer Double-clickHewlett-PackardWork with ink cartridges Information on ink cartridges and the printheadCheck the estimated ink levels Related topicsReplace the ink cartridges To replace the ink cartridgesChapter Usage information collection To turn off usage information collection Print and evaluate a print quality reportTo print a print quality report To evaluate the Print Quality Diagnostic Ink LevelsGood color bars Ragged, irregularly streaked, or faded barsExample of Bad Color Bars Top black bar is ragged on one end Regular white streaks in the bars Bar colors are not uniformLarge Black Font Text Alignment PatternsTroubleshooting tips and resources If you see no defectsDevice takes a long time to print Solve printing problemsDevice shuts down unexpectedly Blank or partial page printed Something on the page is missing or incorrectCheck the page-orientation setting Print troubleshootingPlacement of the text or graphics is wrong Check how the media is loadedEnvelopes print incorrectly Product is not respondingSolution 3 Select the correct printer Solution 1 Turn on the productSolution 2 Load paper in the input tray Solution 4 Check the printer driver statusSolution 8 Make sure the print carriage can move freely Solution 6 Remove all cancelled print jobs from the queueSolution 7 Clear the paper jam Solution 2 Print a previously saved version of the document Solution 10 Restart the productSolution 1 Restart the product Product prints meaningless charactersNothing happens when I try to print Solution 4 Check the printer driver status Pages in my document came out in the wrong order Solution 2 Verify the paper size setting Solution 1 Check the printer marginsTo check your margin settings Solution 3 Load the stack of paper correctlyText or graphics are cut off at the edge Solution 1 Check the margin settingsSolution 2 Check the layout of the document To preview the print layoutBlank page came out while printing Solution 3 Load the stack of papers correctlySolution 4 Try printing with borders Solution 4 Clean the printhead Print quality troubleshootingSolution 3 Check the ink levels Solution 2 Check the paper loaded in the input tray Wrong, inaccurate, or bleeding colorsSolution 3 Check the paper type Solution 4 Check the ink levelsSolution 7 Clean the printhead Solution 5 Check the print settingsSolution 6 Align the printhead Solution 8 Contact HP support Ink is not filling the text or graphics completelySolution 4 Check the paper type Solution 2 Check the ink levelsSolution 3 Check the print settings Solution 5 Clean the printheadSolution 6 Contact HP support Solution 1 Check the paper typeSolution 1 Make sure the paper is loaded correctly Solution 2 Use a higher print quality settingSolution 3 Rotate the image Solution 2 Check your print settingsSolution 4 Align the printhead Printouts are faded or have dull colors Solution 1 Check the print settingsSolution 2 Check the paper type Solution 5 Contact HP support Printouts seem blurry or fuzzySolution 2 Use a higher quality image Solution 3 Print the image in a smaller sizePrintouts have vertical streaks Solution 2 Make sure only one type of paper is loadedPrintouts are slanted or skewed Solution 2 Wait while the ink dries Solution 1 Print on a page of plain paperTo remove excess ink using plain paper Ink streaks on the back of the paperSolution 2 Make sure the paper is loaded correctly Solution 4 Clean the rollersSolution 1 Wait before you attempt to reprint Solution 5 Check for a paper jamSolution 6 Service the product Poor black textSolution 2 Use TrueType or OpenType fonts Solution 3 Align the printheadSolution 3 Contact HP support Advanced printhead maintenanceSolution 1 Use a lower print quality setting Product prints slowlyTo clean the printhead from the control panel To clean the printhead from the Printer Toolbox WindowsAlign the printhead To clean the printhead from the Toolbox Mac OSTo clean the printhead from the embedded Web server To align the printhead from the control panelMedia is not supported for the printer or tray Solve paper-feed problemsTo align the printhead from the embedded Web server Media is not picked up from a traySolve device management problems Embedded Web server cannot be openedCheck the device IP address Solve network problemsGeneral network troubleshooting Troubleshoot installation issues Hardware installation suggestionsMake sure the ink cartridges are properly installed Verify installation preliminaries Software installation suggestionsSolve network problems Check the computer systemTo reset the devices network settings Clear jamsTo clear a jam Clear a jam in the deviceTips for avoiding jams Incompatible Printhead Errors WindowsPrinthead problem and advanced printhead maintenance Printhead problem The following printhead has a problem Advanced printhead maintenance To reinstall the printheadChapter To clean the printhead Chapter To clean the electrical contacts in the product Device Disconnected Ink Service Capacity Warning Ink AlertInk system failure Cartridge ProblemFollowing cartridge has a problem Following cartridge appears to be missing or damagedPaper Jam Paper MismatchCartridge cradle cannot move Printer is out of paperPrinter Paused Ink Service Capacity WarningPrinter Offline Document failed to printFollowing cartridges are previously used General printer errorPreviously used genuine HP cartridge Control-panel lights reference Interpreting control-panel lightsLight description/Light pattern Chapter Light description/Light pattern Light description/Light pattern All lights are on HP supplies Ink cartridgesHP media Support and warranty Before you call Support processHP support by phone Phone support periodTelephone support numbers DQGHUH3UHLVHJHOWHQPlacing a call Model number see Find the device model numberHewlett-Packard limited warranty statement Ink cartridge warranty information Device specifications System requirements Print resolution Regulatory information Toxic and hazardous substance table 127 LED indicator statement Declaration of conformity Plastics Material safety data sheetsPaper use Recycling programPower consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή ΈνωσηAppendix D Regulatory information Third-party licenses OpenSSL Third-party licenses 135 ======================================================== SHA2 Index Page Page Page 142 Page Hewlett-Packard Development Company, L.P