HP 7000 manual Contents

Page 7

Contents

 

Solve printing problems

55

The device shuts down unexpectedly

55

Device takes a long time to print

55

Blank or partial page printed

56

Something on the page is missing or incorrect

56

Placement of the text or graphics is wrong

57

Print troubleshooting

57

Envelopes print incorrectly

58

The product is not responding

58

The product prints meaningless characters

61

Nothing happens when I try to print

62

The margins are not printing as expected

65

Text or graphics are cut off at the edge of the page

66

A blank page came out while printing

67

Print quality troubleshooting

68

Wrong, inaccurate, or bleeding colors

69

Ink is not filling the text or graphics completely

72

The printout has a horizontal band of distortion near the bottom of a borderless

 

print

74

Printouts have horizontal streaks or lines

75

Printouts are faded or have dull colors

77

Printouts seem blurry or fuzzy

78

Printouts are slanted or skewed

80

Ink streaks on the back of the paper

81

Paper is not picked up from the input tray

81

Poor black text

83

The product prints slowly

85

Advanced printhead maintenance

85

Clean the printhead

86

Align the printhead

87

Solve paper-feed problems

88

Solve device management problems

89

Embedded Web server cannot be opened

89

Solve network problems

90

Troubleshoot installation issues

91

Hardware installation suggestions

91

Software installation suggestions

93

Solve network problems

93

3

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Contents Officejet Page HP Officejet 7000 E809 Wide Format printer Acknowledgements Safety informationCopyright information Hewlett-Packard Company noticesContents Maintain and troubleshoot Contents Control-panel lights reference Support and warrantyHP supplies Regulatory information Device specificationsFind other resources for the product Get startedFind the device model number AccessibilityVisual Support Understand the device partsFront view MobilityControl panel Turn off the device Connection informationBack view Eco-Tips Recommended papers for printing Select print mediaPaper HP Photo Value PacksHP Everyday Photo Paper Tips for selecting and using print mediaRecommended papers for photo printing HP Advanced Photo PaperTransparencies Understand specifications for supported mediaCards and envelopes Photo mediaMedia size Standard media sizes Understand supported sizesMedia size Understand supported media types and weightsMedia Left Right Top Bottom Margin Set minimum marginsLoad input tray Load mediaChange print settings Click Start, then click Printers or Printers and Faxes. Or To change default settings for all future jobs WindowsTo change settings Mac OS Print on special and custom-sized mediaClick Manage Custom Sizes in the Paper Size pull-down menu Print borderlessTo print a borderless document Windows To print on special or custom-sized media Mac OSOpen the Paper Type/Quality panel Click Properties, Setup, or PreferencesPrint a Web page Windows only To print a borderless document Mac OSTo print a Web Cancel a print jobWindows Manage the deviceMac OS Monitor the device Administer the deviceEmbedded Web server Use device management toolsTo open the embedded Web server Embedded Web server pages Toolbox WindowsToolbox tabs Open the ToolboxNetwork Toolbox Use the HP Solution Center WindowsTo open the HP Solution Center HP Utility Mac OSOpen the HP Utility To open the HP Utility Understand the printer statusHP Utility To print the Printer Status Understand the network configuration status report To connect the device before installing the software Configure the device WindowsDirect connection To share the device on a locally shared network Network connectionInstall the device software on client computers Install the device on a networkSelect Network Printer or Network Printer Server Configure the device Mac OSTo install the software for network or direct connection To share the device on a locally shared networkTo share the device among computers Configure your firewall to work with HP devices Windows onlyIncoming UDP ports 137, 138, 161 Advanced firewall informationPrinting Uninstall and reinstall the software Double-clickHewlett-Packard To uninstall from a Macintosh computerInformation on ink cartridges and the printhead Work with ink cartridgesRelated topics Check the estimated ink levelsTo replace the ink cartridges Replace the ink cartridgesChapter Usage information collection To print a print quality report Print and evaluate a print quality reportTo turn off usage information collection Ink Levels To evaluate the Print Quality DiagnosticRagged, irregularly streaked, or faded bars Good color barsExample of Bad Color Bars Top black bar is ragged on one end Bar colors are not uniform Regular white streaks in the barsAlignment Patterns Large Black Font TextIf you see no defects Troubleshooting tips and resourcesDevice shuts down unexpectedly Solve printing problemsDevice takes a long time to print Something on the page is missing or incorrect Blank or partial page printedCheck how the media is loaded Print troubleshootingPlacement of the text or graphics is wrong Check the page-orientation settingProduct is not responding Envelopes print incorrectlySolution 4 Check the printer driver status Solution 1 Turn on the productSolution 2 Load paper in the input tray Solution 3 Select the correct printerSolution 7 Clear the paper jam Solution 6 Remove all cancelled print jobs from the queueSolution 8 Make sure the print carriage can move freely Product prints meaningless characters Solution 10 Restart the productSolution 1 Restart the product Solution 2 Print a previously saved version of the documentNothing happens when I try to print Solution 4 Check the printer driver status Pages in my document came out in the wrong order Solution 3 Load the stack of paper correctly Solution 1 Check the printer marginsTo check your margin settings Solution 2 Verify the paper size settingTo preview the print layout Solution 1 Check the margin settingsSolution 2 Check the layout of the document Text or graphics are cut off at the edgeSolution 4 Try printing with borders Solution 3 Load the stack of papers correctlyBlank page came out while printing Solution 3 Check the ink levels Print quality troubleshootingSolution 4 Clean the printhead Wrong, inaccurate, or bleeding colors Solution 2 Check the paper loaded in the input traySolution 4 Check the ink levels Solution 3 Check the paper typeSolution 6 Align the printhead Solution 5 Check the print settingsSolution 7 Clean the printhead Ink is not filling the text or graphics completely Solution 8 Contact HP supportSolution 5 Clean the printhead Solution 2 Check the ink levelsSolution 3 Check the print settings Solution 4 Check the paper typeSolution 1 Check the paper type Solution 6 Contact HP supportSolution 2 Check your print settings Solution 2 Use a higher print quality settingSolution 3 Rotate the image Solution 1 Make sure the paper is loaded correctlySolution 4 Align the printhead Solution 2 Check the paper type Solution 1 Check the print settingsPrintouts are faded or have dull colors Printouts seem blurry or fuzzy Solution 5 Contact HP supportSolution 3 Print the image in a smaller size Solution 2 Use a higher quality imagePrintouts are slanted or skewed Solution 2 Make sure only one type of paper is loadedPrintouts have vertical streaks Ink streaks on the back of the paper Solution 1 Print on a page of plain paperTo remove excess ink using plain paper Solution 2 Wait while the ink driesSolution 4 Clean the rollers Solution 2 Make sure the paper is loaded correctlyPoor black text Solution 5 Check for a paper jamSolution 6 Service the product Solution 1 Wait before you attempt to reprintSolution 3 Align the printhead Solution 2 Use TrueType or OpenType fontsProduct prints slowly Advanced printhead maintenanceSolution 1 Use a lower print quality setting Solution 3 Contact HP supportTo clean the printhead from the Printer Toolbox Windows To clean the printhead from the control panelTo align the printhead from the control panel To clean the printhead from the Toolbox Mac OSTo clean the printhead from the embedded Web server Align the printheadMedia is not picked up from a tray Solve paper-feed problemsTo align the printhead from the embedded Web server Media is not supported for the printer or trayEmbedded Web server cannot be opened Solve device management problemsGeneral network troubleshooting Solve network problemsCheck the device IP address Hardware installation suggestions Troubleshoot installation issuesMake sure the ink cartridges are properly installed Check the computer system Software installation suggestionsSolve network problems Verify installation preliminariesClear jams To reset the devices network settingsTips for avoiding jams Clear a jam in the deviceTo clear a jam Printhead problem and advanced printhead maintenance Errors WindowsIncompatible Printhead Advanced printhead maintenance To reinstall the printhead Printhead problem The following printhead has a problemChapter To clean the printhead Chapter To clean the electrical contacts in the product Device Disconnected Ink Alert Ink Service Capacity WarningFollowing cartridge appears to be missing or damaged Cartridge ProblemFollowing cartridge has a problem Ink system failurePrinter is out of paper Paper MismatchCartridge cradle cannot move Paper JamDocument failed to print Ink Service Capacity WarningPrinter Offline Printer PausedPreviously used genuine HP cartridge General printer errorFollowing cartridges are previously used Interpreting control-panel lights Control-panel lights referenceLight description/Light pattern Chapter Light description/Light pattern Light description/Light pattern All lights are on Ink cartridges HP suppliesHP media Support and warranty Support process Before you callPhone support period HP support by phoneDQGHUH3UHLVHJHOWHQ Telephone support numbersModel number see Find the device model number Placing a callHewlett-Packard limited warranty statement Ink cartridge warranty information Device specifications System requirements Print resolution Regulatory information Toxic and hazardous substance table 127 LED indicator statement Declaration of conformity Recycling program Material safety data sheetsPaper use PlasticsΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumptionAppendix D Regulatory information Third-party licenses OpenSSL Third-party licenses 135 ======================================================== SHA2 Index Page Page Page 142 Page Hewlett-Packard Development Company, L.P
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