HP 7000 Software installation suggestions, Solve network problems, Check the computer system

Page 97

Software installation suggestions

Check the computer system

•Make sure that your computer is running one of the supported operating systems.

•Make sure that the computer meets at least the minimum system requirements.

•In the Windows device manager, make sure that the USB drivers have not been disabled.

•If you are using a computer running Windows, and the computer cannot detect the device, run the uninstallation utility (util\ccc\uninstall.bat on the installation CD) to perform a clean uninstallation of the device driver. Restart your computer, and reinstall the device driver.

Verify installation preliminaries

•Make sure to use the installation CD that contains the correct installation software for your operating system.

•Before installing software, make sure that all other programs are closed.

•If the computer does not recognize the path to the CD-ROM drive that you type, make sure that you are specifying the correct drive letter.

•If the computer cannot recognize the installation CD in the CD-ROM drive, inspect the installation CD for damage. You can download the device driver from the HP Web site (www.hp.com/support).

NOTE: After correcting any problems, run the installation program again.

Solve network problems

General network troubleshooting

•If you are unable to install the device software, verify that:

◦All cable connections to the computer and the device are secure.

◦The network is operational and the network hub is turned on.

◦All applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled for computers running Windows.

◦Make sure the device is installed on the same subnet as the computers that will be using the device.

◦If the installation program cannot discover the device, print the network configuration page and enter the IP address manually in the installation program. For more information, see Understand the network configuration status report.

•If you are using a computer running Windows, make sure that the network ports created in the device driver match the device IP address:

◦Print the device’s network configuration page.

◦Click Start, then click Printers or Printers and Faxes. - Or -

Click Start, click Control Panel, and then double-click Printers.

◦Right-click the device icon, click Properties, and then click the Ports tab.

◦Select the TCP/IP port for the device, and then click Configure Port.

Troubleshoot installation issues

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Contents Officejet Page HP Officejet 7000 E809 Wide Format printer Copyright information Safety informationHewlett-Packard Company notices AcknowledgementsContents Maintain and troubleshoot Contents Control-panel lights reference Support and warrantyHP supplies Regulatory information Device specificationsFind other resources for the product Get startedFind the device model number AccessibilityVisual Front view Understand the device partsMobility SupportControl panel Turn off the device Connection informationBack view Eco-Tips Recommended papers for printing Select print mediaPaper HP Photo Value PacksRecommended papers for photo printing Tips for selecting and using print mediaHP Advanced Photo Paper HP Everyday Photo PaperCards and envelopes Understand specifications for supported mediaPhoto media TransparenciesMedia size Standard media sizes Understand supported sizesMedia size Understand supported media types and weightsMedia Left Right Top Bottom Margin Set minimum marginsLoad input tray Load mediaChange print settings To change settings Mac OS To change default settings for all future jobs WindowsPrint on special and custom-sized media Click Start, then click Printers or Printers and Faxes. OrTo print a borderless document Windows Print borderlessTo print on special or custom-sized media Mac OS Click Manage Custom Sizes in the Paper Size pull-down menuPrint a Web page Windows only Click Properties, Setup, or PreferencesTo print a borderless document Mac OS Open the Paper Type/Quality panelTo print a Web Cancel a print jobWindows Manage the deviceMac OS Monitor the device Administer the deviceEmbedded Web server Use device management toolsTo open the embedded Web server Embedded Web server pages Toolbox WindowsToolbox tabs Open the ToolboxTo open the HP Solution Center Use the HP Solution Center WindowsHP Utility Mac OS Network ToolboxOpen the HP Utility To open the HP Utility Understand the printer statusHP Utility To print the Printer Status Understand the network configuration status report To connect the device before installing the software Configure the device WindowsDirect connection To share the device on a locally shared network Network connectionInstall the device software on client computers Install the device on a networkTo install the software for network or direct connection Configure the device Mac OSTo share the device on a locally shared network Select Network Printer or Network Printer ServerTo share the device among computers Configure your firewall to work with HP devices Windows onlyIncoming UDP ports 137, 138, 161 Advanced firewall informationPrinting Uninstall and reinstall the software Double-clickHewlett-Packard To uninstall from a Macintosh computerInformation on ink cartridges and the printhead Work with ink cartridgesRelated topics Check the estimated ink levelsTo replace the ink cartridges Replace the ink cartridgesChapter Usage information collection To print a print quality report Print and evaluate a print quality reportTo turn off usage information collection Ink Levels To evaluate the Print Quality DiagnosticRagged, irregularly streaked, or faded bars Good color barsExample of Bad Color Bars Top black bar is ragged on one end Bar colors are not uniform Regular white streaks in the barsAlignment Patterns Large Black Font TextIf you see no defects Troubleshooting tips and resourcesDevice shuts down unexpectedly Solve printing problemsDevice takes a long time to print Something on the page is missing or incorrect Blank or partial page printedPlacement of the text or graphics is wrong Print troubleshootingCheck the page-orientation setting Check how the media is loadedProduct is not responding Envelopes print incorrectlySolution 2 Load paper in the input tray Solution 1 Turn on the productSolution 3 Select the correct printer Solution 4 Check the printer driver statusSolution 7 Clear the paper jam Solution 6 Remove all cancelled print jobs from the queueSolution 8 Make sure the print carriage can move freely Solution 1 Restart the product Solution 10 Restart the productSolution 2 Print a previously saved version of the document Product prints meaningless charactersNothing happens when I try to print Solution 4 Check the printer driver status Pages in my document came out in the wrong order To check your margin settings Solution 1 Check the printer marginsSolution 2 Verify the paper size setting Solution 3 Load the stack of paper correctlySolution 2 Check the layout of the document Solution 1 Check the margin settingsText or graphics are cut off at the edge To preview the print layoutSolution 4 Try printing with borders Solution 3 Load the stack of papers correctlyBlank page came out while printing Solution 3 Check the ink levels Print quality troubleshootingSolution 4 Clean the printhead Wrong, inaccurate, or bleeding colors Solution 2 Check the paper loaded in the input traySolution 4 Check the ink levels Solution 3 Check the paper typeSolution 6 Align the printhead Solution 5 Check the print settingsSolution 7 Clean the printhead Ink is not filling the text or graphics completely Solution 8 Contact HP supportSolution 3 Check the print settings Solution 2 Check the ink levelsSolution 4 Check the paper type Solution 5 Clean the printheadSolution 1 Check the paper type Solution 6 Contact HP supportSolution 3 Rotate the image Solution 2 Use a higher print quality settingSolution 1 Make sure the paper is loaded correctly Solution 2 Check your print settingsSolution 4 Align the printhead Solution 2 Check the paper type Solution 1 Check the print settingsPrintouts are faded or have dull colors Printouts seem blurry or fuzzy Solution 5 Contact HP supportSolution 3 Print the image in a smaller size Solution 2 Use a higher quality imagePrintouts are slanted or skewed Solution 2 Make sure only one type of paper is loadedPrintouts have vertical streaks To remove excess ink using plain paper Solution 1 Print on a page of plain paperSolution 2 Wait while the ink dries Ink streaks on the back of the paperSolution 4 Clean the rollers Solution 2 Make sure the paper is loaded correctlySolution 6 Service the product Solution 5 Check for a paper jamSolution 1 Wait before you attempt to reprint Poor black textSolution 3 Align the printhead Solution 2 Use TrueType or OpenType fontsSolution 1 Use a lower print quality setting Advanced printhead maintenanceSolution 3 Contact HP support Product prints slowlyTo clean the printhead from the Printer Toolbox Windows To clean the printhead from the control panelTo clean the printhead from the embedded Web server To clean the printhead from the Toolbox Mac OSAlign the printhead To align the printhead from the control panelTo align the printhead from the embedded Web server Solve paper-feed problemsMedia is not supported for the printer or tray Media is not picked up from a trayEmbedded Web server cannot be opened Solve device management problemsGeneral network troubleshooting Solve network problemsCheck the device IP address Hardware installation suggestions Troubleshoot installation issuesMake sure the ink cartridges are properly installed Solve network problems Software installation suggestionsVerify installation preliminaries Check the computer systemClear jams To reset the devices network settingsTips for avoiding jams Clear a jam in the deviceTo clear a jam Printhead problem and advanced printhead maintenance Errors WindowsIncompatible Printhead Advanced printhead maintenance To reinstall the printhead Printhead problem The following printhead has a problemChapter To clean the printhead Chapter To clean the electrical contacts in the product Device Disconnected Ink Alert Ink Service Capacity WarningFollowing cartridge has a problem Cartridge ProblemInk system failure Following cartridge appears to be missing or damagedCartridge cradle cannot move Paper MismatchPaper Jam Printer is out of paperPrinter Offline Ink Service Capacity WarningPrinter Paused Document failed to printPreviously used genuine HP cartridge General printer errorFollowing cartridges are previously used Interpreting control-panel lights Control-panel lights referenceLight description/Light pattern Chapter Light description/Light pattern Light description/Light pattern All lights are on Ink cartridges HP suppliesHP media Support and warranty Support process Before you callPhone support period HP support by phoneDQGHUH3UHLVHJHOWHQ Telephone support numbersModel number see Find the device model number Placing a callHewlett-Packard limited warranty statement Ink cartridge warranty information Device specifications System requirements Print resolution Regulatory information Toxic and hazardous substance table 127 LED indicator statement Declaration of conformity Paper use Material safety data sheetsPlastics Recycling programΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumptionAppendix D Regulatory information Third-party licenses OpenSSL Third-party licenses 135 ======================================================== SHA2 Index Page Page Page 142 Page Hewlett-Packard Development Company, L.P
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