HP 5500 manual 13.XX.YY.DUPLEX JOB Interrupted, Insufficient Memory, Parallel I/O

Page 144

Control panel message 13.XX.YY.DUPLEX

JOB INTERRUPTED

For help press

alternates with

13.XX.YY.DUPLEX

JOB INTERRUPTED

Discard top sheet

and press

or

13.XX.YY.DUPLEX

JOB INTERRUPTED

Discard top two

sheets and press

Description

Recommended action

A duplex job was interrupted by

1.

Press

for more information.

interference as paper passed through the

2.

Remove one or two pages from the

output bin during duplexing.

 

output bin as directed by the display.

 

 

 

3.

Press

to continue printing.

Note

If JAM RECOVERY=OFF some pages will not be reprinted. Re-send the missing pages.

20INSUFFICIENT MEMORY

For help press

alternates with

20INSUFFICIENT MEMORY

To continue press

22 EIO X

BUFFER OVERFLOW To continue

press

22 PARALLEL I/O

BUFFER OVERFLOW For help press

alternates with

22 PARALLEL I/O

BUFFER OVERFLOW

To continue

press

The printer has received more data from the computer than fits in available memory.

The printer EIO card in slot X has overflowed its I/O buffer during a busy state.

The printer? parallel buffer has overflowed during a busy state.

1.Press to continue printing.

Note

A loss of data will occur.

2.Reduce the complexity of the print job to avoid this error.

3.Adding memory to the printer may allow printing of more complex pages.

1.Press to continue printing.

Note

A loss of data will occur.

2.If the message persists, contact HP Support.

1.Press to continue printing.

Note

A loss of data will occur.

2.If the message persists after exiting Help, contact HP Support.

134 Chapter 8 Problemsolving

ENWW

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Contents Page Page User Guide Copyright and License Table of contents O Configuration Managing the printer Maintenance Appendix a Working with memory and print server cards ViiViii Printer basics Quick access to printer information Where to look for more informationSetting up the printer World Wide Web linksUsing the printer Enww Printer configurations HP Color LaserJetHP Color LaserJet 5500n Europe only HP Color LaserJet 5500dn HP Color LaserJet 5500dtnHP Color LaserJet 5500hdn Printer features FeaturesSupported paper weights and sizes AccessoriesPaper handling ConnectivityWalk around Front view shown with second 500-sheet paper feederBack/side view Printer software Printer driversOperating system PCL 5c PCLHP Web Jetadmin Software for networksAdditional drivers Utilities Embedded Web serverNetwork administrator Other components and utilitiesWindows Macintosh OSPrint media specifications Supported paper weights and sizesTray Dimensions Weight or thickness Capacity Tray 1 paper sizesWeight or thickness Capacity Tray 2 and optional Trays 3 and 4 paper sizes1Automatic 2-sided printing duplexing1 A4, Letter-R, A4-RB5, B5-R, A5, A5-R By 17, A3 Standard tough paper JIS B5, B5-R, A5, A5 11 by 17, A3 Minimum size toughEnww Control panel Control panel overview DisplayControl panel buttons and lights Accessing the control panel from a computer Printer displayControl panel buttons Button name FunctionInterpreting control panel indicator lights Control panel indicator lightsIndicator Off FlashingControl panel menus Getting started basicsTo access the menus Menu hierarchyRetrieve job menu for printers with a hard disk Information menuConfigure device menu Paper handling menuDiagnostics menu Retrieve job menu for printers with a hard disk Menu itemDescription Information menu Menu item DescriptionSupplies Status Paper weights and sizes for a Weights and sizes for aPaper handling menu Menu item Value Description Tray 1 SizeConfigure device menu Copies Default Paper SizePrint PS Errors OFF Printing menuSystem setup menu Adjust TrayPrint quality menu List of available modesSee Job held timeout for more information See PowerSave Time for more information100 See Job storage limit for more informationMenu Resets menu NoneDiagnostics menu Changing printer control panel configuration settings Job held timeoutTo set the job held timeout Job storage limitTray behavior options use requested tray and manually feed To set use requested trayTo set manually feed prompt Press to select Manually Feed PromptPowerSave Time To set PowerSave TimeTo disable/enable PowerSave Or to select Always or Unless LoadedPersonality Clearable warningsTo set the personality To set the clearable warningsAuto continue Supplies lowTo set the auto continue To set supplies low reportingJam recovery To set jam recovery responseLanguage To select languageEnww Using the printer control panel in shared environments Configuration Network configuration Configuring TCP/IP parametersConfiguring TCP/IP parameters using Bootp or Dhcp Setting an IP address Setting the subnet maskSetting the default gateway To select Config MethodTo highlight Manual Settings To select Manual SettingsSetting the syslog server Setting the idle timeout Setting the link speedTo disable IPX/SPX To disable AppleTalkDisabling network protocols optional To disable DLC/LLC Parallel configuration Parallel port connectionEnhanced I/O EIO configuration HP Jetdirect print serversAvailable enhanced I/O interfaces NetWare networksWindows and Windows NT networks AppleTalk networksUNIX/Linux networks Enww Printing tasks Precedence for print settings software Controlling print jobsSource Type and SizeControlling print jobs Selecting print paper Paper to avoidPaper that may damage the printer Selecting print paper Configuring input trays Configuring Tray 1 sizeConfiguring Tray 1 type Tray 2, Tray 3, or Tray 4 detectable standard paper size Tray 2, Tray 3, or Tray 4 paper typeTray 2, Tray 3, or Tray 4 custom paper Dimension Unit of measureTray 2, Tray 3, or Tray 4 nondetectable standard sizes Printing from Tray 1 multipurpose trayLoading paper into Tray Printing envelopes from Tray To load envelopes into Tray Printing envelopesPrinting from Tray 2, Tray 3, and Tray Address type Left margin Top marginCause jams in the printer Enww Enww Enww Printing on special media TransparenciesGlossy paper Colored paperLabels Heavy paperHP LaserJet Tough paper Preprinted forms and letterheadRecycled paper Control panel settings for automatic 2-sided printing Sided duplex printingOptions for binding 2-sided printing jobs Manual 2-sided printingSpecial printing situations Printing a different firstPrinting on custom-size paper Stopping a print requestJob retention features Storing a print jobQuick copying a job Proofing and holding a jobPrivate jobs Deleting stored jobsPrinting a private job Deleting a private job Setting up to print with Macintosh computers Printing with the optional HP Fast InfraRed ReceiverPrinting a job Interrupting and resuming printingManaging memory Memory, see Working with memory and print server cardsManaging the printer Configuration Press to select Print ConfigurationPrinter information pages Menu mapSupplies status UsageTo print the supplies status Demo File directoryPCL or PS font list Event logPrint quality troubleshooting pages Using the embedded Web server To access the embedded Web server using a network connectionSettings tab Information tabNetworking tab Other linksUsing Printer Status and Alerts To choose which status messages appearTo view status messages and information Color Using color HP ImageREtPaper selection Color optionsPrinting in four-colors Cmyk Cmyk ink set emulation PostScript onlyAutomatic or manual color adjustment Managing colorPrint in Grayscale Manual color optionsManaging color Matching colors PANTONE* color matching Swatch book color matchingMaintenance 101Managing the print cartridge Using the printer control panel Print cartridge life expectancyChecking the print cartridge life Press to highlight Print Supplies StatusUsing HP Web Jetadmin Changing print cartridgesTo change the print cartridge Enww Color or Incorrect Supplies Supply replacement guidelines Replacing suppliesLocating supplies Supply item locationsApproximate replacement intervals for supplies Supplies replacement clearance diagramMaking room around the printer for replacing supplies Configuring e-mail alerts See Using printer Status and Alerts for directlySoftware Information location Periodic cleaning When to clean the OHT sensorTo clean the OHT sensor Enww Problemsolving 113Basic troubleshooting checklist Factors affecting printer performanceError messages Critical error messagesControl panel message types Status messagesControl panel messages Control panel messagesJOB Name Chosen Personality not AvailableCPR Sensor OUT of Range JOB Name Disk Device FailureDisk File Operation Failed Disk File System is FullEIO Disk Flash Device FailureFlash File Operation Failed Flash File System is FullInstall Color Cartridge For help press Install fuser Description Recommended actionIncorrect Color Cartridge Insert TrayInstall Transfer Unit Load Tray X Type SizeLoad Tray Type Size Manually Feed Type Size To continue pressNON HP Cartridge Detected NON HP Cartridge in USE Order Color CartridgeXxxx Pages Left Order Fuser KITXxxx Pages Left For menus press Xxxx Pages Left To continue pressControl panel message Order Supplies For menus press ReadyOrder Supplies For status pressConfiguration CalibrationDemo Event LOGRegistration UsageReinstall Color Cartridge Reinstall SuppliesCartridge Motor Replace Color CartridgeServer. See Using the embedded Web Resend upgradeNew fuser kit? Transfer Motors Tray X Contains Unknown Media Tray X Empty Type Size Tray X OpenTray Type Size To change type Press Description Recommended action10.XX.YY Supplies Error Tray X Type SizeUSE INSTEAD? Tray Xtype Size Enww 13.XX.YY JAM in Tray For help press DescriptionJOB Interrupted 13.XX.YY.DUPLEX JOB InterruptedInsufficient Memory Parallel I/OControl panel message Description Recommended action Serial I/OUnexpected Size in Tray X For help press Printer Error To continue Turn off then on 52.XCancel JOB Permanent Storage Error Permanent Storage Full8X.YYYY EIO Error XxxxPaper jam recovery To disable paper jam recoveryPaper jams Paper jams Issue Cause SolutionCommon causes of paper jams Common causes of paper jams1Issue Cause Solution Common causes of paper jamsClearing paper jams Jam in Tray 1 or TrayClearing paper jams Enww Enww Jam in Tray 3 or Tray Enww Enww Enww Flush with the paper guides Jams in the top cover Jam in the top cover Enww Enww Close the transfer unit and front cover Close the top cover Jam in paper input path or paper path Enww Completely closed Jam in duplex path Enww Close the transfer unit and front cover Close the top cover Paper handling problems Paper handling problemsPrinter feeds incorrect SizeExclusively Paper does not feed AutomaticallyIssue Paper does not feed from Trays 2, 3, orTransparencies or glossy paper Will not feedCause Solution Configuring input traysEnvelopes jam or will not feed in the printer Enww Printer response problems Printer response problemsNo display message Configuration settings See Changing printer control panel configuration settingsPrinter is on, but nothing prints See Control panel messagesSee Parallel configuration or ConfigurationPrinter is on but is not receiving data Enhanced I/O EIOUnable to select the printer from the computer Printer control panel problems Printer control panel problemsColor printing problems Color printing problemsGrayscale is selected DriverPrinted colors do not match screen colors Incorrect printer output Incorrect printer outputIncorrect fonts are printed Erratic, missing characters orMemory error message Guidelines for printing with different fontsPanel Software application problems Software application problemsPrint quality troubleshooting Print quality problems associated with paperOverhead transparency defects Print quality problems associated with the environment Print quality problems associated with jamsPrint quality problems associated with maintenance Printing a configuration Working with memoryPrint server cards Printer memoryInstalling memory and font DIMMs To install memory and font DIMMsInstalling memory and font DIMMs Enww Enww Checking Dimm installation To enable memory for WindowsTo check Dimm installation Enabling the language font DimmInstalling an HP Jetdirect print server card To install an HP Jetdirect print server cardEnww Enww Enww Supplies and accessories Spare parts and supplies availability193 Supplies, accessories, and part numbers Part Part number Type/size195 Package Service and Support Hewlett-Packard limited warranty statementAppendix C Service and Support Limited warranty for print cartridge life Transfer unit and fuser warranty HP maintenance agreements On-site service agreementsExtended warranty Enww Printer specifications Physical dimensionsElectrical specifications 203Operating environment specifications Activity level Operator 1m Bystander 1m Sound powerAcoustic emissions Environment AllowedRegulatory information FCC regulationsEnvironmental product stewardship program Material Safety Data Sheet Msds For more information Material restrictionsEnww Conforms to the following Product Specifications Declaration of ConformitySafety statements Laser safetyCanadian DOC regulations EMI statement Korea Vcci statement JapanLaser Statement for Finland Luokan 1 laserlaiteEnww Bootp GlossaryIPX/SPX PJL ROM Symbols/Numerics IndexLanguage Enww Enww
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5500 specifications

The HP 5500 series is a powerful line of color inkjet printers designed for demanding office environments that require versatility, speed, and professional-quality outputs. Notably, these printers are well-regarded for their robust build and user-friendly features, making them suitable for both small teams and large workgroups.

One of the main features of the HP 5500 is its impressive printing speed. Boasting a print speed of up to 30 pages per minute for black and white documents and 20 pages per minute for color, this printer ensures that users can complete their tasks efficiently. The printer's high-capacity ink cartridges contribute to the overall cost efficiency by reducing the frequency of replacements, allowing for less downtime and more continuous workflow.

The HP 5500 series also excels in the area of print quality, consistently delivering vibrant colors and sharp text. With a maximum print resolution of up to 4800 x 1200 optimized dpi, the printers are capable of producing professional-grade documents and graphics. This feature is particularly beneficial for businesses that require high-quality marketing materials, presentations, and reports.

In terms of technology, the HP 5500 utilizes HP’s Advanced Color Technologies, which enhance color accuracy and consistency, resulting in striking prints. The printer is equipped with the HP Photo Ret III technology, which optimizes color output, ensuring a smoother gradation and a more dynamic range in photos and graphics.

Another notable characteristic of the HP 5500 series is its versatile media handling capabilities. It supports various paper sizes and types, including heavy media, glossy brochures, and envelopes. It also features a large input tray capacity, allowing users to load up to 250 sheets of paper, which minimizes the need for frequent paper replenishment.

In terms of connectivity, the HP 5500 provides various options such as USB, Ethernet, and wireless connections, facilitating easy integration into existing office networks. This flexibility allows multiple users to share the printer with ease, enhancing collaborative work.

Overall, the HP 5500 series stands out in the competitive printer market with its balanced combination of speed, quality, and versatility. Businesses looking for a reliable, high-performance printer can count on the HP 5500 to meet their printing needs.
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