HP 5500 manual Printer feeds incorrect, Size, Exclusively

Page 175

Issue

Cause

Printer feeds incorrect page

The correct size paper is not

size

loaded in the input tray.

 

The correct size paper is not

 

selected in the software

 

application or printer driver.

The correct size paper for Tray 1 is not selected in the printer control panel.

The paper size is not configured correctly for the input tray.

The guides in the tray are not against the paper.

The custom/standard switch in the tray is not in the correct position.

Printer pulls from incorrect tray You are using a driver for a different printer.

The specified tray is empty.

Tray behavior for the requested tray is set to FIRST in the system setup submenu of the Configure Device menu.

The paper size is not configured correctly for the input tray.

The guides in the tray are not against the paper.

The Custom/Standard switch in the tray is not in the correct position.

The USE REQUESTED TRAY setting in the printer control panel is set to EXCLUSIVELY, and the requested tray is empty. The printer will not use another tray.

Solution

Load the correct size paper in the input tray.

Confirm that the settings in the application and printer driver are appropriate, since the application settings override the printer driver and control panel settings, and the printer driver settings override the control panel settings.

From the control panel, select the correct size paper for Tray 1.

Print a configuration page or use the control panel to determine the paper size for which the tray is configured.

Verify that the guides are touching the paper.

Verify that the switch is in the correct position for the paper size.

Use a driver for this printer.

Load paper in the specified tray. Change the setting to

EXCLUSIVELY.

Print a configuration page or use the control panel to determine the paper size for which the tray is configured.

Verify that the guides are touching the paper.

Verify that the switch is in the correct position for the paper size.

Load paper in the requested tray.

or

Change the setting from EXCLUSIVELY to FIRST in the Configuration Menu. This will allow the printer to use the paper in other trays if no paper is loaded in the specified tray.

ENWW

Paper handling problems 165

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Contents Page Page User Guide Copyright and License Table of contents O Configuration Managing the printer Maintenance Vii Appendix a Working with memory and print server cardsViii Printer basics World Wide Web links Quick access to printer informationWhere to look for more information Setting up the printerUsing the printer Enww HP Color LaserJet Printer configurationsHP Color LaserJet 5500n Europe only HP Color LaserJet 5500dtn HP Color LaserJet 5500dnHP Color LaserJet 5500hdn Features Printer featuresConnectivity Supported paper weights and sizesAccessories Paper handlingFront view shown with second 500-sheet paper feeder Walk aroundBack/side view PCL Printer softwarePrinter drivers Operating system PCL 5cSoftware for networks HP Web JetadminAdditional drivers Embedded Web server UtilitiesMacintosh OS Network administratorOther components and utilities WindowsTray 1 paper sizes Print media specificationsSupported paper weights and sizes Tray Dimensions Weight or thickness CapacityTray 2 and optional Trays 3 and 4 paper sizes1 Weight or thickness CapacityJIS B5, B5-R, A5, A5 11 by 17, A3 Minimum size tough Automatic 2-sided printing duplexing1A4, Letter-R, A4-R B5, B5-R, A5, A5-R By 17, A3 Standard tough paperEnww Control panel Display Control panel overviewControl panel buttons and lights Printer display Accessing the control panel from a computerButton name Function Control panel buttonsOff Flashing Interpreting control panel indicator lightsControl panel indicator lights IndicatorGetting started basics Control panel menusInformation menu To access the menusMenu hierarchy Retrieve job menu for printers with a hard diskPaper handling menu Configure device menuDiagnostics menu Menu item Retrieve job menu for printers with a hard diskDescription Menu item Description Information menuSupplies Status Menu item Value Description Tray 1 Size Paper weights and sizes for aWeights and sizes for a Paper handling menuPrinting menu Configure device menuCopies Default Paper Size Print PS Errors OFFList of available modes System setup menuAdjust Tray Print quality menuSee Job storage limit for more information See Job held timeout for more informationSee PowerSave Time for more information 100Menu None Resets menuDiagnostics menu Job storage limit Changing printer control panel configuration settingsJob held timeout To set the job held timeoutPress to select Manually Feed Prompt Tray behavior options use requested tray and manually feedTo set use requested tray To set manually feed promptOr to select Always or Unless Loaded PowerSave TimeTo set PowerSave Time To disable/enable PowerSaveTo set the clearable warnings PersonalityClearable warnings To set the personalityTo set supplies low reporting Auto continueSupplies low To set the auto continueTo select language Jam recoveryTo set jam recovery response LanguageEnww Using the printer control panel in shared environments Configuration Configuring TCP/IP parameters Network configurationConfiguring TCP/IP parameters using Bootp or Dhcp Setting the subnet mask Setting an IP addressTo select Manual Settings Setting the default gatewayTo select Config Method To highlight Manual SettingsSetting the syslog server Setting the link speed Setting the idle timeoutTo disable AppleTalk To disable IPX/SPXDisabling network protocols optional To disable DLC/LLC Parallel port connection Parallel configurationNetWare networks Enhanced I/O EIO configurationHP Jetdirect print servers Available enhanced I/O interfacesAppleTalk networks Windows and Windows NT networksUNIX/Linux networks Enww Printing tasks Type and Size Precedence for print settings softwareControlling print jobs SourceControlling print jobs Paper to avoid Selecting print paperPaper that may damage the printer Selecting print paper Configuring Tray 1 size Configuring input traysConfiguring Tray 1 type Tray 2, Tray 3, or Tray 4 paper type Tray 2, Tray 3, or Tray 4 detectable standard paper sizeTray 2, Tray 3, or Tray 4 custom paper Unit of measure DimensionPrinting from Tray 1 multipurpose tray Tray 2, Tray 3, or Tray 4 nondetectable standard sizesLoading paper into Tray Printing envelopes from Tray Printing envelopes To load envelopes into TrayAddress type Left margin Top margin Printing from Tray 2, Tray 3, and TrayCause jams in the printer Enww Enww Enww Colored paper Printing on special mediaTransparencies Glossy paperHeavy paper LabelsPreprinted forms and letterhead HP LaserJet Tough paperRecycled paper Sided duplex printing Control panel settings for automatic 2-sided printingManual 2-sided printing Options for binding 2-sided printing jobsStopping a print request Special printing situationsPrinting a different first Printing on custom-size paperProofing and holding a job Job retention featuresStoring a print job Quick copying a jobDeleting stored jobs Private jobsPrinting a private job Deleting a private job Printing with the optional HP Fast InfraRed Receiver Setting up to print with Macintosh computersInterrupting and resuming printing Printing a jobMemory, see Working with memory and print server cards Managing memoryManaging the printer Menu map ConfigurationPress to select Print Configuration Printer information pagesUsage Supplies statusTo print the supplies status Event log DemoFile directory PCL or PS font listPrint quality troubleshooting pages To access the embedded Web server using a network connection Using the embedded Web serverInformation tab Settings tabOther links Networking tabTo choose which status messages appear Using Printer Status and AlertsTo view status messages and information Color Color options Using colorHP ImageREt Paper selectionCmyk ink set emulation PostScript only Printing in four-colors CmykManual color options Automatic or manual color adjustmentManaging color Print in GrayscaleManaging color PANTONE* color matching Swatch book color matching Matching colors101 MaintenanceManaging the print cartridge Press to highlight Print Supplies Status Using the printer control panelPrint cartridge life expectancy Checking the print cartridge lifeChanging print cartridges Using HP Web JetadminTo change the print cartridge Enww Color or Incorrect Supplies Supply item locations Supply replacement guidelinesReplacing supplies Locating suppliesSupplies replacement clearance diagram Approximate replacement intervals for suppliesMaking room around the printer for replacing supplies See Using printer Status and Alerts for directly Configuring e-mail alertsSoftware Information location When to clean the OHT sensor Periodic cleaningTo clean the OHT sensor Enww 113 ProblemsolvingFactors affecting printer performance Basic troubleshooting checklistStatus messages Error messagesCritical error messages Control panel message typesChosen Personality not Available Control panel messagesControl panel messages JOB NameDisk File System is Full CPR Sensor OUT of RangeJOB Name Disk Device Failure Disk File Operation FailedFlash File System is Full EIO DiskFlash Device Failure Flash File Operation FailedInsert Tray Install Color CartridgeFor help press Install fuser Description Recommended action Incorrect Color CartridgeLoad Tray X Type Size Install Transfer UnitLoad Tray Type Size To continue press Manually Feed Type SizeOrder Color Cartridge NON HP Cartridge Detected NON HP Cartridge in USEXxxx Pages Left To continue press Xxxx Pages LeftOrder Fuser KIT Xxxx Pages Left For menus pressFor status press Control panel message Order Supplies For menus pressReady Order SuppliesEvent LOG ConfigurationCalibration DemoUsage RegistrationReplace Color Cartridge Reinstall Color CartridgeReinstall Supplies Cartridge MotorResend upgrade Server. See Using the embedded WebNew fuser kit? Transfer Motors To change type Press Description Recommended action Tray X Contains Unknown Media Tray X Empty Type SizeTray X Open Tray Type SizeTray X Type Size 10.XX.YY Supplies ErrorUSE INSTEAD? Tray Xtype Size Enww For help press Description 13.XX.YY JAM in TrayParallel I/O JOB Interrupted13.XX.YY.DUPLEX JOB Interrupted Insufficient MemorySerial I/O Control panel message Description Recommended actionUnexpected Size in Tray X For help press To continue Turn off then on 52.X Printer ErrorCancel JOB Permanent Storage Full Permanent Storage ErrorXxxx 8X.YYYY EIO ErrorTo disable paper jam recovery Paper jam recoveryPaper jams Paper jams Common causes of paper jams1 Issue CauseSolution Common causes of paper jamsCommon causes of paper jams Issue Cause SolutionJam in Tray 1 or Tray Clearing paper jamsClearing paper jams Enww Enww Jam in Tray 3 or Tray Enww Enww Enww Flush with the paper guides Jams in the top cover Jam in the top cover Enww Enww Close the transfer unit and front cover Close the top cover Jam in paper input path or paper path Enww Completely closed Jam in duplex path Enww Close the transfer unit and front cover Close the top cover Paper handling problems Paper handling problemsSize Printer feeds incorrectExclusively Automatically Paper does not feedPaper does not feed from Trays 2, 3, or IssueWill not feed Transparencies or glossy paperConfiguring input trays Cause SolutionEnvelopes jam or will not feed in the printer Enww Printer response problems Printer response problemsNo display message See Control panel messages Configuration settingsSee Changing printer control panel configuration settings Printer is on, but nothing printsEnhanced I/O EIO See Parallel configuration orConfiguration Printer is on but is not receiving dataUnable to select the printer from the computer Printer control panel problems Printer control panel problemsDriver Color printing problemsColor printing problems Grayscale is selectedPrinted colors do not match screen colors Erratic, missing characters or Incorrect printer outputIncorrect printer output Incorrect fonts are printedGuidelines for printing with different fonts Memory error messagePanel Software application problems Software application problemsPrint quality problems associated with paper Print quality troubleshootingOverhead transparency defects Print quality problems associated with jams Print quality problems associated with the environmentPrint quality problems associated with maintenance Printer memory Printing a configurationWorking with memory Print server cardsTo install memory and font DIMMs Installing memory and font DIMMsInstalling memory and font DIMMs Enww Enww Enabling the language font Dimm Checking Dimm installationTo enable memory for Windows To check Dimm installationTo install an HP Jetdirect print server card Installing an HP Jetdirect print server cardEnww Enww Enww Spare parts and supplies availability Supplies and accessories193 Part Part number Type/size Supplies, accessories, and part numbers195 Package Hewlett-Packard limited warranty statement Service and SupportAppendix C Service and Support Limited warranty for print cartridge life Transfer unit and fuser warranty On-site service agreements HP maintenance agreementsExtended warranty Enww 203 Printer specificationsPhysical dimensions Electrical specificationsEnvironment Allowed Operating environment specificationsActivity level Operator 1m Bystander 1m Sound power Acoustic emissionsFCC regulations Regulatory informationEnvironmental product stewardship program Material restrictions Material Safety Data Sheet Msds For more informationEnww Declaration of Conformity Conforms to the following Product SpecificationsEMI statement Korea Vcci statement Japan Safety statementsLaser safety Canadian DOC regulationsLuokan 1 laserlaite Laser Statement for FinlandEnww Glossary BootpIPX/SPX PJL ROM Index Symbols/NumericsLanguage Enww Enww
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5500 specifications

The HP 5500 series is a powerful line of color inkjet printers designed for demanding office environments that require versatility, speed, and professional-quality outputs. Notably, these printers are well-regarded for their robust build and user-friendly features, making them suitable for both small teams and large workgroups.

One of the main features of the HP 5500 is its impressive printing speed. Boasting a print speed of up to 30 pages per minute for black and white documents and 20 pages per minute for color, this printer ensures that users can complete their tasks efficiently. The printer's high-capacity ink cartridges contribute to the overall cost efficiency by reducing the frequency of replacements, allowing for less downtime and more continuous workflow.

The HP 5500 series also excels in the area of print quality, consistently delivering vibrant colors and sharp text. With a maximum print resolution of up to 4800 x 1200 optimized dpi, the printers are capable of producing professional-grade documents and graphics. This feature is particularly beneficial for businesses that require high-quality marketing materials, presentations, and reports.

In terms of technology, the HP 5500 utilizes HP’s Advanced Color Technologies, which enhance color accuracy and consistency, resulting in striking prints. The printer is equipped with the HP Photo Ret III technology, which optimizes color output, ensuring a smoother gradation and a more dynamic range in photos and graphics.

Another notable characteristic of the HP 5500 series is its versatile media handling capabilities. It supports various paper sizes and types, including heavy media, glossy brochures, and envelopes. It also features a large input tray capacity, allowing users to load up to 250 sheets of paper, which minimizes the need for frequent paper replenishment.

In terms of connectivity, the HP 5500 provides various options such as USB, Ethernet, and wireless connections, facilitating easy integration into existing office networks. This flexibility allows multiple users to share the printer with ease, enhancing collaborative work.

Overall, the HP 5500 series stands out in the competitive printer market with its balanced combination of speed, quality, and versatility. Businesses looking for a reliable, high-performance printer can count on the HP 5500 to meet their printing needs.
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