HP 5500 manual Service and Support, Hewlett-Packard limited warranty statement

Page 207

C Service and Support

Hewlett-Packard limited warranty statement

HP PRODUCT

DURATION OF LIMITED WARRANTY

HP Color LaserJet 5500, 5500n, 5500dn, 5500dtn,

One-year limited warranty

and 5500hdn printer

 

HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or equivalent in performance to new.

HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects.

HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.

HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use.

Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province.HP’s limited warranty is valid in any country/region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

ENWW

Hewlett-Packard limited warranty statement 197

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Contents Page Page User Guide Copyright and License Table of contents O Configuration Managing the printer Maintenance Vii Appendix a Working with memory and print server cardsViii Printer basics World Wide Web links Quick access to printer informationWhere to look for more information Setting up the printerUsing the printer Enww Printer configurations HP Color LaserJetHP Color LaserJet 5500n Europe only HP Color LaserJet 5500dtn HP Color LaserJet 5500dnHP Color LaserJet 5500hdn Features Printer featuresConnectivity Supported paper weights and sizesAccessories Paper handlingWalk around Front view shown with second 500-sheet paper feederBack/side view PCL Printer softwarePrinter drivers Operating system PCL 5cHP Web Jetadmin Software for networksAdditional drivers Embedded Web server UtilitiesMacintosh OS Network administratorOther components and utilities WindowsTray 1 paper sizes Print media specificationsSupported paper weights and sizes Tray Dimensions Weight or thickness CapacityTray 2 and optional Trays 3 and 4 paper sizes1 Weight or thickness CapacityJIS B5, B5-R, A5, A5 11 by 17, A3 Minimum size tough Automatic 2-sided printing duplexing1A4, Letter-R, A4-R B5, B5-R, A5, A5-R By 17, A3 Standard tough paperEnww Control panel Control panel overview DisplayControl panel buttons and lights Printer display Accessing the control panel from a computerButton name Function Control panel buttonsOff Flashing Interpreting control panel indicator lightsControl panel indicator lights IndicatorGetting started basics Control panel menusInformation menu To access the menusMenu hierarchy Retrieve job menu for printers with a hard diskPaper handling menu Configure device menuDiagnostics menu Retrieve job menu for printers with a hard disk Menu itemDescription Information menu Menu item DescriptionSupplies Status Menu item Value Description Tray 1 Size Paper weights and sizes for aWeights and sizes for a Paper handling menuPrinting menu Configure device menuCopies Default Paper Size Print PS Errors OFFList of available modes System setup menuAdjust Tray Print quality menuSee Job storage limit for more information See Job held timeout for more informationSee PowerSave Time for more information 100Menu None Resets menuDiagnostics menu Job storage limit Changing printer control panel configuration settingsJob held timeout To set the job held timeoutPress to select Manually Feed Prompt Tray behavior options use requested tray and manually feedTo set use requested tray To set manually feed promptOr to select Always or Unless Loaded PowerSave TimeTo set PowerSave Time To disable/enable PowerSaveTo set the clearable warnings PersonalityClearable warnings To set the personalityTo set supplies low reporting Auto continueSupplies low To set the auto continueTo select language Jam recoveryTo set jam recovery response LanguageEnww Using the printer control panel in shared environments Configuration Network configuration Configuring TCP/IP parametersConfiguring TCP/IP parameters using Bootp or Dhcp Setting the subnet mask Setting an IP addressTo select Manual Settings Setting the default gatewayTo select Config Method To highlight Manual SettingsSetting the syslog server Setting the link speed Setting the idle timeoutTo disable IPX/SPX To disable AppleTalkDisabling network protocols optional To disable DLC/LLC Parallel port connection Parallel configurationNetWare networks Enhanced I/O EIO configurationHP Jetdirect print servers Available enhanced I/O interfacesWindows and Windows NT networks AppleTalk networksUNIX/Linux networks Enww Printing tasks Type and Size Precedence for print settings softwareControlling print jobs SourceControlling print jobs Selecting print paper Paper to avoidPaper that may damage the printer Selecting print paper Configuring input trays Configuring Tray 1 sizeConfiguring Tray 1 type Tray 2, Tray 3, or Tray 4 detectable standard paper size Tray 2, Tray 3, or Tray 4 paper typeTray 2, Tray 3, or Tray 4 custom paper Unit of measure DimensionTray 2, Tray 3, or Tray 4 nondetectable standard sizes Printing from Tray 1 multipurpose trayLoading paper into Tray Printing envelopes from Tray Printing envelopes To load envelopes into TrayAddress type Left margin Top margin Printing from Tray 2, Tray 3, and TrayCause jams in the printer Enww Enww Enww Colored paper Printing on special mediaTransparencies Glossy paperHeavy paper LabelsHP LaserJet Tough paper Preprinted forms and letterheadRecycled paper Sided duplex printing Control panel settings for automatic 2-sided printingManual 2-sided printing Options for binding 2-sided printing jobsStopping a print request Special printing situationsPrinting a different first Printing on custom-size paperProofing and holding a job Job retention featuresStoring a print job Quick copying a jobPrivate jobs Deleting stored jobsPrinting a private job Deleting a private job Printing with the optional HP Fast InfraRed Receiver Setting up to print with Macintosh computersInterrupting and resuming printing Printing a jobMemory, see Working with memory and print server cards Managing memoryManaging the printer Menu map ConfigurationPress to select Print Configuration Printer information pagesSupplies status UsageTo print the supplies status Event log DemoFile directory PCL or PS font listPrint quality troubleshooting pages To access the embedded Web server using a network connection Using the embedded Web serverInformation tab Settings tabOther links Networking tabTo choose which status messages appear Using Printer Status and AlertsTo view status messages and information Color Color options Using colorHP ImageREt Paper selectionCmyk ink set emulation PostScript only Printing in four-colors CmykManual color options Automatic or manual color adjustmentManaging color Print in GrayscaleManaging color PANTONE* color matching Swatch book color matching Matching colors101 MaintenanceManaging the print cartridge Press to highlight Print Supplies Status Using the printer control panelPrint cartridge life expectancy Checking the print cartridge lifeChanging print cartridges Using HP Web JetadminTo change the print cartridge Enww Color or Incorrect Supplies Supply item locations Supply replacement guidelinesReplacing supplies Locating suppliesApproximate replacement intervals for supplies Supplies replacement clearance diagramMaking room around the printer for replacing supplies Configuring e-mail alerts See Using printer Status and Alerts for directlySoftware Information location Periodic cleaning When to clean the OHT sensorTo clean the OHT sensor Enww 113 ProblemsolvingFactors affecting printer performance Basic troubleshooting checklistStatus messages Error messagesCritical error messages Control panel message typesChosen Personality not Available Control panel messagesControl panel messages JOB NameDisk File System is Full CPR Sensor OUT of RangeJOB Name Disk Device Failure Disk File Operation FailedFlash File System is Full EIO DiskFlash Device Failure Flash File Operation FailedInsert Tray Install Color CartridgeFor help press Install fuser Description Recommended action Incorrect Color CartridgeInstall Transfer Unit Load Tray X Type SizeLoad Tray Type Size To continue press Manually Feed Type SizeOrder Color Cartridge NON HP Cartridge Detected NON HP Cartridge in USEXxxx Pages Left To continue press Xxxx Pages LeftOrder Fuser KIT Xxxx Pages Left For menus pressFor status press Control panel message Order Supplies For menus pressReady Order SuppliesEvent LOG ConfigurationCalibration DemoUsage RegistrationReplace Color Cartridge Reinstall Color CartridgeReinstall Supplies Cartridge MotorServer. See Using the embedded Web Resend upgradeNew fuser kit? Transfer Motors To change type Press Description Recommended action Tray X Contains Unknown Media Tray X Empty Type SizeTray X Open Tray Type Size10.XX.YY Supplies Error Tray X Type SizeUSE INSTEAD? Tray Xtype Size Enww For help press Description 13.XX.YY JAM in TrayParallel I/O JOB Interrupted13.XX.YY.DUPLEX JOB Interrupted Insufficient MemoryControl panel message Description Recommended action Serial I/OUnexpected Size in Tray X For help press To continue Turn off then on 52.X Printer ErrorCancel JOB Permanent Storage Full Permanent Storage ErrorXxxx 8X.YYYY EIO ErrorPaper jam recovery To disable paper jam recoveryPaper jams Paper jams Common causes of paper jams1 Issue CauseSolution Common causes of paper jamsCommon causes of paper jams Issue Cause SolutionJam in Tray 1 or Tray Clearing paper jamsClearing paper jams Enww Enww Jam in Tray 3 or Tray Enww Enww Enww Flush with the paper guides Jams in the top cover Jam in the top cover Enww Enww Close the transfer unit and front cover Close the top cover Jam in paper input path or paper path Enww Completely closed Jam in duplex path Enww Close the transfer unit and front cover Close the top cover Paper handling problems Paper handling problemsPrinter feeds incorrect SizeExclusively Automatically Paper does not feedPaper does not feed from Trays 2, 3, or IssueWill not feed Transparencies or glossy paperCause Solution Configuring input traysEnvelopes jam or will not feed in the printer Enww Printer response problems Printer response problemsNo display message See Control panel messages Configuration settingsSee Changing printer control panel configuration settings Printer is on, but nothing printsEnhanced I/O EIO See Parallel configuration orConfiguration Printer is on but is not receiving dataUnable to select the printer from the computer Printer control panel problems Printer control panel problemsDriver Color printing problemsColor printing problems Grayscale is selectedPrinted colors do not match screen colors Erratic, missing characters or Incorrect printer outputIncorrect printer output Incorrect fonts are printedMemory error message Guidelines for printing with different fontsPanel Software application problems Software application problemsPrint quality troubleshooting Print quality problems associated with paperOverhead transparency defects Print quality problems associated with the environment Print quality problems associated with jamsPrint quality problems associated with maintenance Printer memory Printing a configurationWorking with memory Print server cardsTo install memory and font DIMMs Installing memory and font DIMMsInstalling memory and font DIMMs Enww Enww Enabling the language font Dimm Checking Dimm installationTo enable memory for Windows To check Dimm installationTo install an HP Jetdirect print server card Installing an HP Jetdirect print server cardEnww Enww Enww Supplies and accessories Spare parts and supplies availability193 Part Part number Type/size Supplies, accessories, and part numbers195 Package Hewlett-Packard limited warranty statement Service and SupportAppendix C Service and Support Limited warranty for print cartridge life Transfer unit and fuser warranty HP maintenance agreements On-site service agreementsExtended warranty Enww 203 Printer specificationsPhysical dimensions Electrical specificationsEnvironment Allowed Operating environment specificationsActivity level Operator 1m Bystander 1m Sound power Acoustic emissionsFCC regulations Regulatory informationEnvironmental product stewardship program Material restrictions Material Safety Data Sheet Msds For more informationEnww Declaration of Conformity Conforms to the following Product SpecificationsEMI statement Korea Vcci statement Japan Safety statementsLaser safety Canadian DOC regulationsLuokan 1 laserlaite Laser Statement for FinlandEnww Glossary BootpIPX/SPX PJL ROM Index Symbols/NumericsLanguage Enww Enww
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5500 specifications

The HP 5500 series is a powerful line of color inkjet printers designed for demanding office environments that require versatility, speed, and professional-quality outputs. Notably, these printers are well-regarded for their robust build and user-friendly features, making them suitable for both small teams and large workgroups.

One of the main features of the HP 5500 is its impressive printing speed. Boasting a print speed of up to 30 pages per minute for black and white documents and 20 pages per minute for color, this printer ensures that users can complete their tasks efficiently. The printer's high-capacity ink cartridges contribute to the overall cost efficiency by reducing the frequency of replacements, allowing for less downtime and more continuous workflow.

The HP 5500 series also excels in the area of print quality, consistently delivering vibrant colors and sharp text. With a maximum print resolution of up to 4800 x 1200 optimized dpi, the printers are capable of producing professional-grade documents and graphics. This feature is particularly beneficial for businesses that require high-quality marketing materials, presentations, and reports.

In terms of technology, the HP 5500 utilizes HP’s Advanced Color Technologies, which enhance color accuracy and consistency, resulting in striking prints. The printer is equipped with the HP Photo Ret III technology, which optimizes color output, ensuring a smoother gradation and a more dynamic range in photos and graphics.

Another notable characteristic of the HP 5500 series is its versatile media handling capabilities. It supports various paper sizes and types, including heavy media, glossy brochures, and envelopes. It also features a large input tray capacity, allowing users to load up to 250 sheets of paper, which minimizes the need for frequent paper replenishment.

In terms of connectivity, the HP 5500 provides various options such as USB, Ethernet, and wireless connections, facilitating easy integration into existing office networks. This flexibility allows multiple users to share the printer with ease, enhancing collaborative work.

Overall, the HP 5500 series stands out in the competitive printer market with its balanced combination of speed, quality, and versatility. Businesses looking for a reliable, high-performance printer can count on the HP 5500 to meet their printing needs.