HP 330 Error messages, Photo printed with borders, Error message Automatic paper sensor failed

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The photo printed with borders.

Solution The printing application installed on your device with Bluetooth wireless technology may not support borderless printing. Contact the vendor of the device, or go to their support web site to obtain the latest updates for the printing application.

Error messages

Before contacting HP Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

The following error messages may appear on the printer screen. Follow the instructions to resolve the problem.

Error message: Paper jam. Clear jam then press OK.

Solution To clear a paper jam, try the following:

●If the paper came part way through the front of the printer, gently pull the paper towards you to remove it.

●If the paper did not come part way through the front of the printer, try removing it from the back of the printer:

–Remove the paper from the In tray, then pull down on the In tray to open it fully to a horizontal position.

–Gently pull the jammed paper to remove it from the back of the printer.

–Lift the In tray up until it snaps back into paper-loading position.

●If you cannot grasp the edge of the jammed paper to remove it, try the following:

–Turn off the printer.

–If the optional HP Photosmart Internal Battery is not installed in the printer, unplug the printer power cord. Wait about 10 seconds, then plug the power cord back in.

–If the optional HP Photosmart Internal Battery is installed in the printer, unplug the printer power cord, if it is plugged in. Open the battery compartment cover and remove the battery. Wait about 10 seconds, then reinstall the battery. If desired, plug in the power cord.

–Turn on the printer. The printer checks for paper in the paper path and will automatically eject the jammed paper.

●Press OK to continue.

Error message: Automatic paper sensor failed.

Solution The automatic paper sensor is obstructed or damaged. Try moving the printer out of direct sunlight, then press OK and try printing again. If this does not work, go to www.hp.com/support or contact HP Customer Care.

HP Photosmart 330 series User's Guide

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Contents HP Photosmart 330 series Users Guide 1902 910 HP Photosmart 330 series Users Guide Copyrights and trademarks Safety informationTrademarks Regulatory model identification number VCVRA-0508Plastics Environmental statementsPage Contents HP Photosmart 330 series Finding more information WelcomeInside front of printer Printer partsFront of printer Rear of printer Indicator lightsControl panel Select Photos screen Idle screenInternal battery compartment Available accessoriesAccessory name Description HP Photosmart Internal BatteryTo navigate the printer menu Printer menuTo use the printer menu Tools Printer menu structure Print OptionsPreferences HelpChapter Loading paper Getting ready to printChoosing the right paper To print Use this paperInserting print cartridges How to loadLoading your paper Paper typeRemove the pink tape Do not touch here Use the best print cartridge for the jobTo print… Insert this print cartridge Cartridge cradle Align the cartridge When you are not using a print cartridgeInsert the cartridge Inserting a memory card Inserting memory cardsSupported file formats Secure Digital MultiMediaCardSmartMedia Memory StickXD-Picture Card Memory card How to insert the memory cardRemoving a memory card Chapter Step Printing without a computerGetting your photos from camera to printer Deciding which photos to print Using a photo indexSelecting photos to print To view photos Do thisIf you want to… Do this Select Panoramic photos, then press OK If you want to…Improving the quality of your photos Selecting a layout Setting print qualityPrinting your photos To print from a Selecting a print methodTo print photos from an HP iPod HP iPodTo import photos to an HP iPod To print from a Do this Chapter Getting connected Connecting to other devicesConnection type and what you need What this lets you doTo use HP Instant Share to send photos Connecting through HP Instant ShareConnection type and what you need What this lets you do Cleaning the outside of the printer Cleaning and maintaining the printerCleaning the print cartridge Maintaining and transportingPrinting a test Cleaning the print cartridge contactsTo clean the print cartridge contacts Aligning the print cartridge Storing the print cartridges Storing the printer and print cartridgesStoring the printer Transporting the printer Maintaining the quality of photo paperStoring photo paper Handling photo paperChapter Printer hardware problems TroubleshootingSolution On light is flashing green but the printer is not printingButtons on the control panel do not respond On light is flashing amberPrinter is plugged in, but it will not turn on Printing problems No page came out of the printer Paper does not feed into the printer correctlyPhoto printed at an angle or is off-center Blank page came out of the printer Paper jammed while printingPrint quality is poor Bluetooth printing problemsPrinter ejects the paper when preparing to print My Bluetooth device cannot find the printer Error message Paper jam. Clear jam then press OK Error messagesError message Automatic paper sensor failed Photo printed with bordersError message Photo is corrupted Error message Cartridge service station is stuckSolution Chapter Printer specifications SpecificationsCategory Specifications System requirementsMargins Image file formatsMedia sizes Media typesMemory card-supported file Power consumptionFormats Recommended during operation 15-35 CCategory Specifications HP Customer Care by phone HP Customer CarePlacing a call Return to HP repair service North America onlyAdditional warranty options Windows users Installing the softwareSend e-mail HP product Duration of limited warranty HP printer limited warranty statementAppendix B Index USB Hewlett-Packard Company Regulatory notices

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