HP 330 manual HP Customer Care by phone

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8 HP Customer Care

Note The name of HP's support services may vary by country/region.

If you have a problem, follow these steps:

1.Check the documentation that came with the printer.

–Setup Guide: The HP Photosmart 330 series printer comes with setup instructions that explain how to set up the printer.

–User's Guide: The HP Photosmart 330 series User's Guide is the book you are reading. This book describes the basic features of the printer, explains how to use the printer without connecting a computer, and contains hardware troubleshooting information.

–HP Photosmart Printer Help: The onscreen HP Photosmart Printer Help describes how to use the printer with a computer and contains software troubleshooting information.

2.If you are unable to solve the problem using the information in the documentation, visit www.hp.com/support to do the following:

–Access online support pages

–Send HP an e-mail message for answers to your questions

–Connect with an HP technician by using online chat

–Check for software updates

Support options and availability vary by product, country/region, and language.

3.Contact your local point of purchase. If the printer has a hardware failure, you will be asked to bring the printer to where you purchased it. Service is free during the printer limited warranty period. After the warranty period, you will be quoted a service charge.

4.If you are unable to solve the problem using the onscreen Printer Help or HP web sites, call HP Customer Care using the number for your country/region. For a list of country/region phone numbers, see inside the front cover of this guide.

HP Customer Care by phone

While the printer is under warranty, you can obtain free phone support. For more information, see HP Warranty, or go to www.hp.com/support to check the duration of your free support.

After the free phone support period, you can obtain help from HP at an additional cost. Contact your HP dealer or call the support phone number for your country/region for support options.

To receive HP support by phone, call the appropriate support phone number for your location. Standard phone company charges apply.

North America: Call 1-800-HP-INVENT (1-800-474-6836). U.S. phone support is available in both English and Spanish languages 24 hours a day, 7 days a week (days and hours of support may change without notice). This service is free during the warranty period. A fee may apply outside the warranty period.

HP Photosmart 330 series User's Guide

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Contents HP Photosmart 330 series Users Guide 1902 910 HP Photosmart 330 series Users Guide Copyrights and trademarks Safety informationTrademarks Regulatory model identification number VCVRA-0508Plastics Environmental statementsPage Contents HP Photosmart 330 series Finding more information WelcomeFront of printer Printer partsInside front of printer Rear of printer Indicator lightsControl panel Select Photos screen Idle screenInternal battery compartment Available accessoriesAccessory name Description HP Photosmart Internal BatteryTo use the printer menu Printer menuTo navigate the printer menu Tools Printer menu structure Print OptionsPreferences HelpChapter Loading paper Getting ready to printChoosing the right paper To print Use this paperInserting print cartridges How to loadLoading your paper Paper typeTo print… Insert this print cartridge Cartridge cradle Use the best print cartridge for the jobRemove the pink tape Do not touch here Insert the cartridge When you are not using a print cartridgeAlign the cartridge Supported file formats Inserting memory cardsInserting a memory card Secure Digital MultiMediaCardSmartMedia Memory StickRemoving a memory card Memory card How to insert the memory cardXD-Picture Card Chapter Getting your photos from camera to printer Printing without a computerStep Deciding which photos to print Using a photo indexSelecting photos to print To view photos Do thisIf you want to… Do this Select Panoramic photos, then press OK If you want to…Improving the quality of your photos Printing your photos Setting print qualitySelecting a layout To print from a Selecting a print methodTo import photos to an HP iPod HP iPodTo print photos from an HP iPod To print from a Do this Chapter Getting connected Connecting to other devicesConnection type and what you need What this lets you doConnection type and what you need What this lets you do Connecting through HP Instant ShareTo use HP Instant Share to send photos Cleaning the outside of the printer Cleaning and maintaining the printerCleaning the print cartridge Maintaining and transportingTo clean the print cartridge contacts Cleaning the print cartridge contactsPrinting a test Aligning the print cartridge Storing the printer Storing the printer and print cartridgesStoring the print cartridges Transporting the printer Maintaining the quality of photo paperStoring photo paper Handling photo paperChapter Printer hardware problems TroubleshootingSolution On light is flashing green but the printer is not printingButtons on the control panel do not respond On light is flashing amberPrinter is plugged in, but it will not turn on Printing problems Photo printed at an angle or is off-center Paper does not feed into the printer correctlyNo page came out of the printer Blank page came out of the printer Paper jammed while printingPrinter ejects the paper when preparing to print Bluetooth printing problemsPrint quality is poor My Bluetooth device cannot find the printer Error message Paper jam. Clear jam then press OK Error messagesError message Automatic paper sensor failed Photo printed with bordersError message Photo is corrupted Error message Cartridge service station is stuckSolution Chapter Printer specifications SpecificationsCategory Specifications System requirements Margins Image file formats Media sizes Media typesMemory card-supported file Power consumptionFormats Recommended during operation 15-35 CCategory Specifications HP Customer Care by phone HP Customer CareAdditional warranty options Return to HP repair service North America onlyPlacing a call Windows users Installing the softwareSend e-mail HP product Duration of limited warranty HP printer limited warranty statementAppendix B Index USB Hewlett-Packard Company Regulatory notices
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