HP 5900 manual Error messages

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Chapter 11

Error messages

Out of paper message

If you receive an out of paper message, follow these guidelines.

"There was an error writing to USB port"

The printer might not be receiving correct data from another USB device or USB hub. Connect the printer directly to the USB port on the computer.

"Two-way communication cannot be established" or "Printer not responding"

The printer might not be able to communicate with the computer if the USB cable is too long.

If you receive this error message, make sure that the USB cable is not greater than 5 meters (approximately 16 feet, 5 inches) in length.

Incorrect print cartridge message

The printer can only print when the correct print cartridges are installed. If you receive an incorrect print cartridge message, follow these instructions.

Print cartridge problem message

If you receive a message stating there is a problem with the print cartridge, the print cartridge might be faulty. Follow these instructions to resolve the problem.

"Print cartridge carriage is stalled"

Follow these steps if the printer stalls while you are printing a document.

Paper detected does not match paper size or type selected"

If you receive an error message about a paper mismatch, it indicates that the paper size or type selected in the software program or in the printer software does not match the paper in the In tray. Follow these instructions to resolve the problem.

86	HP Deskjet 5900 series

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Contents Users guide Acknowledgements Hewlett-Packard Company noticesTerms and conventions Contents HP Deskjet 5900 series Users guide Welcome Special features Printer features Get startedButtons and lights Power button and light Print Cartridge Status lightsPictBridge lights Print Cancel and Resume buttons Unfold the paper trays Paper traysTray Paper guide Out trayFold the paper trays Print cartridges Use print cartridgesInk-backup mode Ink-backup mode outputInstalled print Result Cartridge Replace print cartridgesExit ink-backup mode Automatic paper-type sensorConnect to the printer NetworkingConnect through a networked computer Use an HP Jetdirect print serverPrint photos Print borderless photosGuidelines Prepare to printPrint Print photos with a border Orientation Portrait or LandscapeClick OK to print the photo Photo print cartridge HP Real Life technologiesOpen HP Real Life technologies PhotoREt Maximum dpiAdvanced color settings Color managementExif Print Store and handle photo paperOther photo projects Save money when printing photosShare photos with friends and family Users guide Print photos from a digital CameraAbout PictBridge PictBridge printingPrint borderless photos Print photos with a border Chapter Print other documents MailLetters Documents Save paper with two-sided printingEnvelopes Print QualityBrochures Type is Automatic or Plain paperPrint brochures with borders Print borderless brochuresClick the Printing Shortcuts tab Greeting cards Postcards Print Quality NormalTransparencies LabelsIndex cards and other small media Booklets Left Edge Booklet Right Edge Booklet Posters Iron-on transfers Print Printing shortcuts Printing tipsFast/economical printing Set default settings for the printer General everyday printingPresentation printing Print in grayscaleSelect a print quality Set the page order Print multiple pages on a single sheet of paperPrint preview Click Document Options, and then click Layout OptionsSet a custom paper size Select a paper typeUse the automatic paper-type sensor Select a specific paper typeUse a print task quick set Print task quick setsCreate a print task quick set Two-sided printing Delete a print task quick setPrint a two-sided document Create a bound two-sided documentBook binding Print On Both Sides Manually Preserve Layout Flip Pages Up Portrait LandscapeResize a document WatermarksPrint on a different paper size Objective ActionApply an existing watermark Create or change a watermarkPrinter software Printer Properties dialog boxWhats This? help Ink Status windowDownload printer software updates Maintenance Install print cartridgesPrint cartridge combinations Selection numbersInk-backup mode Installation instructionsRemove plastic tape Set the auto-off feature Align the print cartridgesCalibrate color Automatically clean print cartridgesPrint a test View estimated ink levels Maintain the printer bodyRemove ink from your skin and clothing Click the Estimated Ink Levels tabManually clean print cartridges Gather cleaning suppliesPrepare to clean Cleaning instructionsMaintain print cartridges Store print cartridgesPrinter Toolbox Use the ToolboxTroubleshooting Printer does not printVerify the following Check the printer lightsCheck the print queue Paper jamIf the printer still does not print Printer does not feed paper Paper problemsPrinter ejects paper Paper mismatch Printer is stalled Print cartridge problemsIncorrect print cartridge Print cartridge problem message Click the Estimated Ink Level tabPrinting in ink-backup mode message Photos do not print correctlyPrint cartridge is in the wrong slot message Check the paper trayHorizontal lines appear on a photo Tab SettingPart of the photo is faded Fading occurs on the edges of a photo Fading occurs near the edges of a photoImages in a connected digital camera do not print PictBridge problemsPictBridge lights are flashing State of the lights Streaks and missing lines Print quality is poorPrint is faded Blank pages print Adjust the ink volume and dry timeToo much or too little ink appears on Click Document Options, and then click Printer Features Tab Finishing Paper/Quality Effects SettingDocument is misprinted Text and images are misalignedProblems with borderless documents Document does not reflect the new print settingsEnvelope is printed at an angle Borderless printing guidelinesImage is printed at an angle Ink smears Photo has unwanted borderPhoto has an unwanted border Fading occurs on the edges of a printoutFor most paper types For photo paper with a tear-off tabError messages Printer lights are on or flashing Power light is flashing Print Cartridge Status light is on or flashing Resume light is flashingAll lights are flashing If the status light is on and flashing If the status light is on and not flashingIf the status and Resume lights are flashing If you continue to have problems Document prints slowlyPaper SuppliesUSB cables Specifications Printer specificationsEnvironmental information Environmental statementPrint cartridge recovery Chapter Index HP Deskjet 5900 series USB 100