HP 4000 K210 Solve a problem, Support process, HP support by phone, Phone support period

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6 Solve a problem

This section contains the following topics:

•HP support

•Setup troubleshooting

•Print troubleshooting

•Errors

HP support

•Support process

•HP support by phone

•Additional warranty options

Support process

If you have a problem, follow these steps:

1.Check the documentation that came with the product.

2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date product information and expert assistance and includes the following features:

•Fast access to qualified online support specialists

•Software and driver updates for the product

•Valuable product and troubleshooting information for common problems

•Proactive product updates, support alerts, and HP newsgrams that are available when you register the product

3.Call HP support. Support options and availability vary by product, country/region, and language.

HP support by phone

Phone support options and availability vary by product, country/region, and language. This section contains the following topics:

•Phone support period

•Placing a call

•Support phone numbers

•After the phone support period

Solve a problem

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

Solve a problem

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Contents HP Officejet 4000 K210 Page Contents Contents How Do I? Chapter Printer parts Get to know the HP PrinterControl panel features Print documents PrintRelated topics To print from a software applicationTo print a photo on photo paper Print photosTo print a borderless image To print envelopes Print envelopesPaper Type Plain paper Print on specialty mediaPrint transparencies Click the Printing Shortcuts tabPrint labels Print Quality Normal or BestPrint Quality Best Print brochuresOrientation Portrait or Landscape Two-sided printing ManualPrint Quality Normal Print bookletsLeft Edge Booklet Right Edge Booklet Paper Type Plain Paper Orientation Portrait or Landscape Print postersPrint using the maximum dpi Print a WebTo print a Web View the print resolution To print in Maximum dpi modeTo view the print resolution Create custom printing shortcuts To create a printing shortcutTo delete a printing shortcut To change the default print settings Set the default print settingsPrint Recommended papers for printing Paper basicsHP Iron-On Transfers HP Office PaperHP Premium Inkjet Transparency Film HP Photo Value PackLoad media Load small-size paperLoad full-size paper Load envelopes Check the estimated ink levels Work with cartridgesTo check the ink levels from the HP Officejet Software Printer Toolbox appears Click the Estimated Ink Level tabChoose the right cartridges Order ink suppliesFind the cartridge number To order ink cartridges from your desktopTo clean the print cartridges Automatically clean print cartridgesClick Clean the Print Cartridges Replace the cartridgesRemove plastic tape using pink pull tab Use ink-backup mode Cartridge warranty informationExit ink-backup mode Work with cartridges HP support Solve a problemSupport process HP support by phoneSupport phone numbers Placing a callQgrqhvld After the phone support periodAdditional warranty options Setup troubleshootingSolution 1 Make sure the power cord is connected Product will not turn onSolution 2 Press the On button more slowly After setting up the product, it does not printSet your product as the default printer Uninstall and reinstall the softwarePress the On button to turn on the product Check the connection between the product and computerPrint troubleshooting Clean the print cartridge contacts Make sure you are using genuine HP ink cartridgesCheck cartridges Check the ink levelsTo clean the print cartridge contacts Check product Check paperMake sure only one type of paper is loaded Load the stack of paper correctlyCheck printer settings Solution 1 Align the print cartridgesSolution 2 Automatically clean the print cartridges Verify the paper size setting Check the print settingsTo check your margin settings Check the printer marginsReset the product ErrorsFlashing lights Contact HP supportResume See Use ink-backup Solve a problem To stop a print job from the HP Printer Stop the current jobStop the current job Hewlett-Packard Company notices Technical informationEco-Tips Paper weightsPower consumption Material safety data sheetsPaper use PlasticsItaliano Chemical SubstancesRegulatory model identification number Regulatory noticesVcci Class B compliance statement for users in Japan FCC statementDeclaration of Conformity HP Officejet 4000 K210 declaration of conformityEuropean Union Regulatory Notice European Union Regulatory NoticeIndex Index