HP 4000 K210 manual Setup troubleshooting, Additional warranty options, Product will not turn on

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Chapter 6

Additional warranty options

Extended service plans are available for the HP Printer at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans.

Solve a problem

Setup troubleshooting

This section contains setup troubleshooting information for the product.

Many issues are caused when the product is connected to the computer using a USB cable before the HP Officejet software is installed on the computer. If you connected the product to your computer before the software installation screen prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

1.Disconnect the USB cable from the computer.

2.Uninstall the software (if you have already installed it).

For more information, see “Uninstall and reinstall the software” on page 36.

3.Restart your computer.

4.Turn off the product, wait one minute, then restart it.

5.Reinstall the HP Officejet software.

CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.

This section contains the following topics:

•The product will not turn on

•After setting up the product, it does not print

•The registration screen does not appear

•Uninstall and reinstall the software

The product will not turn on

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Make sure the power cord is connected

•Solution 2: Press the On button more slowly

Solution 1: Make sure the power cord is connected

Solution:

•Make sure the power cord is firmly connected to both the product and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip.

34 Solve a problem

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Contents HP Officejet 4000 K210 Page Contents Contents How Do I? Chapter Get to know the HP Printer Printer partsControl panel features Print Print documentsRelated topics To print from a software applicationPrint photos To print a photo on photo paperTo print a borderless image Print envelopes To print envelopesPrint on specialty media Paper Type Plain paperPrint transparencies Click the Printing Shortcuts tabPrint Quality Normal or Best Print labelsPrint brochures Print Quality BestOrientation Portrait or Landscape Two-sided printing ManualPrint Quality Normal Print bookletsLeft Edge Booklet Right Edge Booklet Print posters Paper Type Plain Paper Orientation Portrait or LandscapePrint using the maximum dpi Print a WebTo print a Web View the print resolution To print in Maximum dpi modeTo view the print resolution Create custom printing shortcuts To create a printing shortcutTo delete a printing shortcut Set the default print settings To change the default print settingsPrint Paper basics Recommended papers for printingHP Office Paper HP Iron-On TransfersHP Premium Inkjet Transparency Film HP Photo Value PackLoad media Load small-size paperLoad full-size paper Load envelopes Work with cartridges Check the estimated ink levelsTo check the ink levels from the HP Officejet Software Printer Toolbox appears Click the Estimated Ink Level tabOrder ink supplies Choose the right cartridgesFind the cartridge number To order ink cartridges from your desktopAutomatically clean print cartridges To clean the print cartridgesClick Clean the Print Cartridges Replace the cartridgesRemove plastic tape using pink pull tab Use ink-backup mode Cartridge warranty informationExit ink-backup mode Work with cartridges Solve a problem HP supportSupport process HP support by phonePlacing a call Support phone numbersAfter the phone support period QgrqhvldSetup troubleshooting Additional warranty optionsSolution 1 Make sure the power cord is connected Product will not turn onAfter setting up the product, it does not print Solution 2 Press the On button more slowlyUninstall and reinstall the software Set your product as the default printerPress the On button to turn on the product Check the connection between the product and computerPrint troubleshooting Make sure you are using genuine HP ink cartridges Clean the print cartridge contactsCheck cartridges Check the ink levelsTo clean the print cartridge contacts Check paper Check productMake sure only one type of paper is loaded Load the stack of paper correctlyCheck printer settings Solution 1 Align the print cartridgesSolution 2 Automatically clean the print cartridges Check the print settings Verify the paper size settingTo check your margin settings Check the printer marginsErrors Reset the productFlashing lights Contact HP supportResume See Use ink-backup Solve a problem Stop the current job To stop a print job from the HP PrinterStop the current job Technical information Hewlett-Packard Company noticesPaper weights Eco-TipsMaterial safety data sheets Power consumptionPaper use PlasticsChemical Substances ItalianoRegulatory notices Regulatory model identification numberFCC statement Vcci Class B compliance statement for users in JapanHP Officejet 4000 K210 declaration of conformity Declaration of ConformityEuropean Union Regulatory Notice European Union Regulatory NoticeIndex Index