HP 4000 K210 manual Placing a call, Support phone numbers

Page 34

Chapter 6

Placing a call

Call HP support while you are in front of the computer and the product. Be prepared to provide the following information:

•Product name (HP Officejet 4000 K210)

•Serial number (located on the back or bottom of the product)

•Messages that appear when the situation occurs

•Answers to these questions:

◦Has this situation happened before?

◦Can you re-create it?

◦Did you add any new hardware or software to your computer at about the time that this situation began?

◦Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)?

Support phone numbers

For the most current HP list of telephone support numbers and call costs information, see www.hp.com/support.

Solve a problem

32 Solve a problem

Image 34

Contents HP Officejet 4000 K210 Page Contents Contents How Do I? Chapter Get to know the HP Printer Printer partsControl panel features Related topics PrintPrint documents To print from a software applicationPrint photos To print a photo on photo paperTo print a borderless image Print envelopes To print envelopesPrint transparencies Print on specialty mediaPaper Type Plain paper Click the Printing Shortcuts tabPrint Quality Normal or Best Print labelsOrientation Portrait or Landscape Print brochuresPrint Quality Best Two-sided printing ManualPrint booklets Print Quality NormalLeft Edge Booklet Right Edge Booklet Print posters Paper Type Plain Paper Orientation Portrait or LandscapePrint a Web Print using the maximum dpiTo print a Web To print in Maximum dpi mode View the print resolutionTo view the print resolution To create a printing shortcut Create custom printing shortcutsTo delete a printing shortcut Set the default print settings To change the default print settingsPrint Paper basics Recommended papers for printingHP Premium Inkjet Transparency Film HP Office PaperHP Iron-On Transfers HP Photo Value PackLoad small-size paper Load mediaLoad full-size paper Load envelopes To check the ink levels from the HP Officejet Software Work with cartridgesCheck the estimated ink levels Printer Toolbox appears Click the Estimated Ink Level tabFind the cartridge number Order ink suppliesChoose the right cartridges To order ink cartridges from your desktopClick Clean the Print Cartridges Automatically clean print cartridgesTo clean the print cartridges Replace the cartridgesRemove plastic tape using pink pull tab Cartridge warranty information Use ink-backup modeExit ink-backup mode Work with cartridges Support process Solve a problemHP support HP support by phonePlacing a call Support phone numbersAfter the phone support period QgrqhvldSolution 1 Make sure the power cord is connected Setup troubleshootingAdditional warranty options Product will not turn onAfter setting up the product, it does not print Solution 2 Press the On button more slowlyPress the On button to turn on the product Uninstall and reinstall the softwareSet your product as the default printer Check the connection between the product and computerPrint troubleshooting Check cartridges Make sure you are using genuine HP ink cartridgesClean the print cartridge contacts Check the ink levelsTo clean the print cartridge contacts Make sure only one type of paper is loaded Check paperCheck product Load the stack of paper correctlySolution 1 Align the print cartridges Check printer settingsSolution 2 Automatically clean the print cartridges To check your margin settings Check the print settingsVerify the paper size setting Check the printer marginsFlashing lights ErrorsReset the product Contact HP supportResume See Use ink-backup Solve a problem Stop the current job To stop a print job from the HP PrinterStop the current job Technical information Hewlett-Packard Company noticesPaper weights Eco-TipsPaper use Material safety data sheetsPower consumption PlasticsChemical Substances ItalianoRegulatory notices Regulatory model identification numberFCC statement Vcci Class B compliance statement for users in JapanHP Officejet 4000 K210 declaration of conformity Declaration of ConformityEuropean Union Regulatory Notice European Union Regulatory NoticeIndex Index