HP 4000 K210 manual Check cartridges, Make sure you are using genuine HP ink cartridges

Page 40

Chapter 6

•Check paper

•Check product

•Check printer settings

•Reset the product

•Contact HP support

Check cartridges

Try the following solutions.

•Step 1: Make sure you are using genuine HP ink cartridges

•Step 2: Check the ink levels

•Step 3: Clean the print cartridge contacts

Solve a problem

Step 1: Make sure you are using genuine HP ink cartridges

Solution: Check to see if your ink cartridges are genuine HP ink cartridges.

HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty.

If you believe you purchased genuine HP ink cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: Non-HP ink cartridges were being used.

If this did not solve the issue, try the next solution.

Step 2: Check the ink levels

Solution: Check the estimated ink levels in the cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes unacceptable.

For more information, see:

“Check the estimated ink levels ” on page 25

Cause: The ink cartridges might have insufficient ink.

If this did not solve the issue, try the next solution.

Step 3: Clean the print cartridge contacts

Solution: Clean the print cartridge contacts.

38 Solve a problem

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Contents HP Officejet 4000 K210 Page Contents Contents How Do I? Chapter Get to know the HP Printer Printer partsControl panel features Print Print documentsRelated topics To print from a software applicationPrint photos To print a photo on photo paperTo print a borderless image Print envelopes To print envelopesPrint on specialty media Paper Type Plain paperPrint transparencies Click the Printing Shortcuts tabPrint Quality Normal or Best Print labelsPrint brochures Print Quality BestOrientation Portrait or Landscape Two-sided printing ManualPrint booklets Print Quality NormalLeft Edge Booklet Right Edge Booklet Print posters Paper Type Plain Paper Orientation Portrait or LandscapePrint a Web Print using the maximum dpiTo print a Web To print in Maximum dpi mode View the print resolutionTo view the print resolution To create a printing shortcut Create custom printing shortcutsTo delete a printing shortcut Set the default print settings To change the default print settingsPrint Paper basics Recommended papers for printingHP Office Paper HP Iron-On TransfersHP Premium Inkjet Transparency Film HP Photo Value PackLoad small-size paper Load mediaLoad full-size paper Load envelopes Work with cartridges Check the estimated ink levelsTo check the ink levels from the HP Officejet Software Printer Toolbox appears Click the Estimated Ink Level tabOrder ink supplies Choose the right cartridgesFind the cartridge number To order ink cartridges from your desktopAutomatically clean print cartridges To clean the print cartridgesClick Clean the Print Cartridges Replace the cartridgesRemove plastic tape using pink pull tab Cartridge warranty information Use ink-backup modeExit ink-backup mode Work with cartridges Solve a problem HP supportSupport process HP support by phonePlacing a call Support phone numbersAfter the phone support period QgrqhvldSetup troubleshooting Additional warranty optionsSolution 1 Make sure the power cord is connected Product will not turn onAfter setting up the product, it does not print Solution 2 Press the On button more slowlyUninstall and reinstall the software Set your product as the default printerPress the On button to turn on the product Check the connection between the product and computerPrint troubleshooting Make sure you are using genuine HP ink cartridges Clean the print cartridge contactsCheck cartridges Check the ink levelsTo clean the print cartridge contacts Check paper Check productMake sure only one type of paper is loaded Load the stack of paper correctlySolution 1 Align the print cartridges Check printer settingsSolution 2 Automatically clean the print cartridges Check the print settings Verify the paper size settingTo check your margin settings Check the printer marginsErrors Reset the productFlashing lights Contact HP supportResume See Use ink-backup Solve a problem Stop the current job To stop a print job from the HP PrinterStop the current job Technical information Hewlett-Packard Company noticesPaper weights Eco-TipsMaterial safety data sheets Power consumptionPaper use PlasticsChemical Substances ItalianoRegulatory notices Regulatory model identification numberFCC statement Vcci Class B compliance statement for users in JapanHP Officejet 4000 K210 declaration of conformity Declaration of ConformityEuropean Union Regulatory Notice European Union Regulatory NoticeIndex Index