HP RP7 7100 Base Model manual Appendix a Troubleshooting

Page 70

Table A-1Diagnostic Front Panel LEDs and Audible Codes (continued)

Activity

Beeps

Possible Cause

Recommended Action

 

 

 

 

Power LED flashes 12 times,

12

Health timer expired.

None.

once every second, followed

 

 

 

 

by a two second pause.

 

 

 

 

Beeps stop after third iteration

 

 

 

 

and the computer reboots.

 

 

 

 

 

 

 

 

System does not power on

None

System unable to power

Press and hold the power button for less than 4

and LEDs are not flashing.

 

on.

seconds. If the hard drive LED turns green, the

 

 

 

power button is working correctly. Replace the

 

 

 

system board.

 

 

 

OR

 

 

 

 

Press and hold the power button for less than 4

 

 

 

seconds. If the hard drive LED does not turn on

 

 

 

green then:

 

 

 

1.

Check that the unit is plugged into a

 

 

 

 

working AC outlet.

 

 

 

2.

Ensure that the DC power cable is plugged

 

 

 

 

into the I/O panel.

 

 

 

3.

Replace the power supply.

 

 

 

 

 

64 Appendix A Troubleshooting

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Page 69 Page 71
Contents Hardware Reference Guide Hardware Reference Guide About This Book Iv About This Book Table of contents Preventing Electrostatic Damage Grounding Methods Product Features Standard FeaturesOptional HP RP7 Accessories Front Panel Controls Control FunctionUsing the On-Screen Display Menu 1OSD Main MenuRear I/O Panel Components Tools Needed Mounting the RP7 to a Wall or Swing ArmInstalling the RP7 Adjustable Stand Page Page Page Page Page Routing Cables to External Devices Page Page Page Installing Optional Integrated USB Modules Page Page Page Page Page Page Page Installing an Optional HP Retail RP7 10.4 Customer Display Page Page Page Page Page Installing an Optional HP Retail RP7 VFD Customer Display Page Page Page Page Page Page Installing Memory DDR3-SDRAM SodimmInstalling a Sodimm Page Page Removing and Installing a Hard Drive Page Page Page Page Page Page Page Replacing the Battery Page Page Using the USB Security Cover Page Page Page Securing the RP7 to a Counter Top Installing an External Security Lock PadlockInstalling an External Security Lock Configuring the MSR and VFD Customer Display Touch Screen CalibrationConfiguring Powered Serial Ports Troubleshooting Table A-1Diagnostic Front Panel LEDs and Audible Codes Appendix a Troubleshooting Preventing Electrostatic Damage Grounding MethodsTouch Screen Maintenance Computer Operating Guidelines and Routine CareShipping Preparation Index

RP7 7100, RP7 7100 Base Model specifications

The HP RP7 7100 Base Model is a robust and versatile point-of-sale (POS) system designed to meet the demanding needs of retail environments. Combining advanced technology with a user-friendly design, the RP7 7100 series provides an efficient solution for businesses looking to enhance their customer service and streamline operations.

One of the standout features of the HP RP7 7100 is its powerful processing capabilities. Equipped with an Intel® processor, this POS system delivers fast and reliable performance, allowing for quick transaction processing and improved multitasking. This is particularly important in high-traffic environments where speed and efficiency are paramount.

The RP7 7100’s display is another crucial component, featuring a 15-inch diagonal touchscreen. This high-resolution display is designed for ease of use, allowing staff to navigate the POS software with speed and accuracy. The touchscreen interface reduces the need for additional input devices, thereby optimizing workspace and minimizing clutter at the counter.

In terms of connectivity, the RP7 7100 Base Model offers a wide range of options. It includes multiple USB ports, an Ethernet port, and support for various peripherals such as barcode scanners, receipt printers, and cash drawers. This flexibility ensures that businesses can customize their POS setup to suit their specific needs and integrate with existing systems.

Durability is a significant characteristic of the HP RP7 7100. Built to withstand the rigors of retail environments, this POS system features a rugged design that can handle spills and drops. Its fanless design also ensures that it operates quietly, making it suitable for noise-sensitive areas.

Additionally, security is a key focus for the HP RP7 7100. It comes equipped with advanced security features to safeguard sensitive customer and business data. Compliance with industry standards ensures that businesses can operate with confidence, knowing that their systems are protected against unauthorized access.

The HP RP7 7100 Base Model is not just about performance; it also offers flexibility in terms of software compatibility. It supports various operating systems and can run popular POS software solutions, allowing businesses to choose the system that best fits their operational needs.

Overall, the HP RP7 7100 Base Model combines cutting-edge technology with practicality and reliability. Its blend of performance, durability, and flexibility makes it an excellent choice for retailers aiming to enhance their point-of-sale operations while delivering exceptional customer experiences.
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