HP RP7 7100 Base Model manual Troubleshooting

Page 68

A Troubleshooting

Interpreting POST Diagnostic Front Panel LEDs and Audible Codes

This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them.

WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.

NOTE: If you see flashing LEDs on a PS/2 keyboard, look for flashing LEDs on the front panel of the computer and refer to the following table to determine the front panel LED codes.

Recommended actions in the following table are listed in the order in which they should be performed.

Not all diagnostic lights and audible codes are available on all models.

Table A-1Diagnostic Front Panel LEDs and Audible Codes

Activity

Beeps

Possible Cause

Recommended Action

 

 

 

 

Green Power LED On.

None

Computer on.

None

 

 

 

 

Green Power LED flashes.

None

Computer in Suspend to

None required. Press any key if a keyboard is

 

 

RAM mode (some models

attached or move the mouse if a mouse is

 

 

only) or normal Suspend

attached to wake the computer. You can also

 

 

mode.

wake the computer by pressing the power button

 

 

 

or tapping the touch screen.

Red Power LED flashes two

2

Processor thermal

times, once every second,

 

protection activated:

followed by a two second

Fan may be blocked or

pause. Beeps stop after fifth

not turning.

iteration but LEDs continue

 

until problem is solved.

OR

 

 

The heatsink/fan

 

assembly is not properly

 

attached to the processor.

1.Ensure that the computer air vents are not blocked and the fan is running.

2.Open the cover, press the power button, and see if the fan spins. If the fan is not spinning, make sure the fan's cable is plugged onto the system board header.

3.If the fan is plugged in, but is not spinning, then replace heatsink/fan assembly.

4.Contact an authorized reseller or service provider.

Red Power LED flashes three 3 times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue

until problem is solved.

Processor not installed

1.

Check to see that the processor is present.

(not an indicator of bad

2.

Reseat the processor.

processor).

62 Appendix A Troubleshooting

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Contents Hardware Reference Guide Hardware Reference Guide About This Book Iv About This Book Table of contents Preventing Electrostatic Damage Grounding Methods Product Features Standard FeaturesOptional HP RP7 Accessories Front Panel Controls Control FunctionUsing the On-Screen Display Menu 1OSD Main MenuRear I/O Panel Components Tools Needed Mounting the RP7 to a Wall or Swing ArmInstalling the RP7 Adjustable Stand Page Page Page Page Page Routing Cables to External Devices Page Page Page Installing Optional Integrated USB Modules Page Page Page Page Page Page Page Installing an Optional HP Retail RP7 10.4 Customer Display Page Page Page Page Page Installing an Optional HP Retail RP7 VFD Customer Display Page Page Page Page Page Page Installing Memory DDR3-SDRAM SodimmInstalling a Sodimm Page Page Removing and Installing a Hard Drive Page Page Page Page Page Page Page Replacing the Battery Page Page Using the USB Security Cover Page Page Page Securing the RP7 to a Counter Top Installing an External Security Lock PadlockInstalling an External Security Lock Configuring the MSR and VFD Customer Display Touch Screen CalibrationConfiguring Powered Serial Ports Troubleshooting Table A-1Diagnostic Front Panel LEDs and Audible Codes Appendix a Troubleshooting Preventing Electrostatic Damage Grounding MethodsTouch Screen Maintenance Computer Operating Guidelines and Routine CareShipping Preparation Index

RP7 7100, RP7 7100 Base Model specifications

The HP RP7 7100 Base Model is a robust and versatile point-of-sale (POS) system designed to meet the demanding needs of retail environments. Combining advanced technology with a user-friendly design, the RP7 7100 series provides an efficient solution for businesses looking to enhance their customer service and streamline operations.

One of the standout features of the HP RP7 7100 is its powerful processing capabilities. Equipped with an Intel® processor, this POS system delivers fast and reliable performance, allowing for quick transaction processing and improved multitasking. This is particularly important in high-traffic environments where speed and efficiency are paramount.

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Durability is a significant characteristic of the HP RP7 7100. Built to withstand the rigors of retail environments, this POS system features a rugged design that can handle spills and drops. Its fanless design also ensures that it operates quietly, making it suitable for noise-sensitive areas.

Additionally, security is a key focus for the HP RP7 7100. It comes equipped with advanced security features to safeguard sensitive customer and business data. Compliance with industry standards ensures that businesses can operate with confidence, knowing that their systems are protected against unauthorized access.

The HP RP7 7100 Base Model is not just about performance; it also offers flexibility in terms of software compatibility. It supports various operating systems and can run popular POS software solutions, allowing businesses to choose the system that best fits their operational needs.

Overall, the HP RP7 7100 Base Model combines cutting-edge technology with practicality and reliability. Its blend of performance, durability, and flexibility makes it an excellent choice for retailers aiming to enhance their point-of-sale operations while delivering exceptional customer experiences.
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