Solving Minor Problems

Troubleshooting Without Diagnostics

Problem

Cause

Possible Solution

Computer appears locked up and will not turn off when the power button is pressed.

Software control of the power switch is not functional.

1.Press and hold the power button for at least four seconds until the computer turns off.

2.Disconnect electrical plug from outlet.

Computer will not	Computer is in	Press the power button to resume
respond to USB	standby mode.	from standby mode.
keyboard or mouse.

	System has locked up.	Restart computer.

ÄCAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose your unsaved data.

Computer date and	RTC (real-time clock)	1. Reset the date and time under
time display is	battery may need to be	Control Panel.
incorrect.	replaced.	2. Replace the RTC battery.
		2. Replace the RTC battery.

Computer appears to	Network driver is loaded	Establish a network connection, or
pause periodically.	and no network	use Computer Setup or Microsoft
	connection is established.	Windows Device Manager to disable
		the network controller.

Cursor will not move	The Num Lock key	Press the Num Lock key. The Num
using the arrow keys on	may be on.	Lock key can be disabled (or
the keypad.		enabled) in Computer Setup.

Devices connected to	The Front Panel USB Port	Enable the Front Panel USB Port in
USB ports do not	may be disabled in	Computer Setup. If the problem
operate.	Computer Setup. This	persists, contact an authorized
	option controls the front	service center.
	USB port and the two USB
	ports on the back of the
	computer under the NIC
	connector.

Cannot remove	Smart Cover Lock,
computer cover or	featured on some
access panel.	computers, is locked.

1.Unlock the Smart Cover Lock using Computer Setup.

2.Use the Smart Cover FailSafe Key in case of forgotten password, power loss, or computer malfunction.

D–2

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Service Reference Guide, dx5150

dx5150 specifications

The HP dx5150 is a robust personal computer designed primarily for business applications, offering reliable performance, essential features, and a compact design. Built to meet the demands of office environments, the dx5150 showcases HP's commitment to quality and functionality.

One notable feature of the HP dx5150 is its AMD Athlon 64 processor. This processor provides impressive performance capabilities, allowing users to run various applications simultaneously without compromising speed. The system supports dual-core technology, which enhances multitasking efficiency and overall system responsiveness, making it ideal for professionals who require reliable performance for their daily tasks.

In terms of memory, the dx5150 supports up to 4GB of DDR RAM, permitting smooth operation of memory-intensive applications and facilitating efficient data handling. The computer integrates various storage options, including SATA hard drives, ensuring ample space for files and enabling quick data retrieval. With options for additional storage configurations, users can tailor the machine to fit their specific data management needs.

Connectivity is another essential characteristic of the HP dx5150. It comes equipped with multiple USB ports, facilitating connections to various peripherals such as printers, scanners, or external drives. The system also features Ethernet and modem capabilities, ensuring seamless internet and network connectivity for online collaboration and communication, critical in a business setting.

Moreover, the dx5150 is designed with expansion in mind, featuring a full-length PCI slot and an optional PCI Express x16 slot. This allows users to enhance and upgrade their system's capabilities over time, ensuring longevity and adaptability in a swiftly changing technological landscape.

Beyond tech specifications, the HP dx5150 emphasizes ease of use and maintenance. The chassis is designed for straightforward access to components, simplifying upgrades and repairs. This modularity is especially beneficial for businesses looking to maintain and service their computers efficiently.

In summary, the HP dx5150 stands out as a dependable choice for businesses that require a compact, powerful, and upgradable PC solution. With its AMD processor, ample memory options, robust connectivity features, and a focus on maintainability, the dx5150 represents an excellent investment for enterprises seeking to enhance productivity in their workflows. Its combination of features caters well to office environments, making it a reliable tool for employees across various industries.