Solving Audio Problems

Troubleshooting Without Diagnostics

Problem

Cause

Solution

Sound cuts in and out.

Processor resources are	Shut down all open
being used by other	processor-intensive applications.
open applications.

	Direct sound latency,	In Windows XP:
	common in many media	1. From the Control Panel,
	player applications.	1. From the Control Panel,
	player applications.	select Sounds and Audio
		select Sounds and Audio
		Devices.
		2. On the Audio tab, select a
		device from the Sound
		Playback list.
		3. Click the Advanced button
		and select the Performance
		tab.
		4. Set the Hardware
		acceleration slider to None
		and the Sample rate
		conversion quality slider to
		Good and retest the audio.
		Set the Hardware acceleration
		slider to Full and the Sample rate
		conversion quality slider to
		Best and retest the audio.

Sound does not come	Software volume control	Double-click the Speaker icon on
out of the speaker or	is turned down.	the taskbar and use the volume
headphones.		slider to adjust the volume.

	Audio is hidden in	Enable the audio in Computer
	Computer Setup.	Setup: Integrated Peripherals
		> South OnChip PCI Device.

	The external speakers	Turn on the external speakers.
	are not turned on.

	External speakers	See the sound card documentation
	plugged into the wrong	for proper speaker connection.
	audio jack.

	Audio cable not	Connect audio cable between CD
	connected.	or DVD-ROM drive and the system
		board.

D–14

361685-001

Service Reference Guide, dx5150

dx5150 specifications

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