HP dx5150 manual Solving Network Problems, PnP/PCI Configurations, IRQ Resources

Page 166

Troubleshooting Without Diagnostics

Solving Network Problems

These guidelines do not discuss the process of debugging the network cabling.

Solving Network Problems

Problem

Cause

Solution

 

 

 

Wake-on-LAN feature is

Wake-on-LAN is not

Use the Network control

not functioning.

enabled.

application to enable

 

 

Wake-on-LAN.

 

 

 

Network driver does

Network controller is

Run Computer Setup and enable

not detect network

disabled.

network controller.

controller.

 

 

 

 

 

 

Incorrect network driver.

Check the network controller

 

 

documentation for the correct driver

 

 

or obtain the latest driver from the

 

 

manufacturer’s Web site.

Network status link light does not turn on or it never flashes.

The network status light should flash when there is network activity.

No active network is

Check cabling and network

detected.

equipment for proper connection.

 

 

Network controller is not

Use the Network control

set up properly.

application to verify that the device

 

is working properly.

 

Network driver is not

Reinstall network drivers.

 

properly loaded.

 

 

 

 

 

System cannot autosense

Disable auto-sensing capabilities

 

the network.

and force the system into the

 

 

correct operating mode.

 

 

 

Diagnostics reports a

The cable is not securely

Ensure that both ends of the data

failure.

connected.

cable are securely connected.

 

 

 

 

The cable is attached to

Ensure that the cable is attached to

 

the incorrect connector.

the correct connector.

 

 

 

 

There is a problem with

Ensure that the cable and device at

 

the cable or a device at

the other end are operating

 

the other end of the cable.

correctly.

 

 

 

 

Network controller

Enter Computer Setup and change

 

interrupt is shared with

the resource settings for the board

 

an expansion board.

in PnP/PCI Configurations >

 

 

IRQ Resources.

 

 

 

 

The network controller

Replace the NIC.

 

is defective.

 

Diagnostics passes, but

Network drivers are

the computer does not

not loaded, or driver

communicate with the

parameters do not match

network.

current configuration.

1.Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller.

2.Make sure the correct network client and protocol is installed.

 

D–20

361685-001

Service Reference Guide, dx5150

Image 166
Contents Service reference guide Page Service Reference Guide AprilService Reference Guide Contents Serial and Parallel ATA Drive Guidelines and Features Removal and Replacement Procedures- Microtower MT Chassis Contents Installing the Operating System Installing or Upgrading Device DriversRestoring from the Backup File-Windows XP Professional Transferring Files and SettingsCreating a Backup File-Windows XP Professional Backing Up and Restoring FilesOnline Safety & Comfort Guide HP SoftwareInstalling the Operating System 361685-001 Setup Utilities and Diagnostics Features Power-On Self-Test PostUsing Computer Setup F10 Utilities Computer Setup F10 UtilitiesShut Down Restart Setup Utilities and Diagnostics Features Computer Setup Computer Setup MenuHeading Option Description Fourth Boot Device Onboard LAN Computer Setup Recovering the Configuration Settings Backing up the CmosInstalling Diagnostics for Windows Diagnostics for WindowsDetecting Diagnostics for Windows Restoring the CmosUsing Categories in Diagnostics for Windows Menu Bar-File, Categories, Navigation, Level, Tab, Help Running Diagnostic Tests in Diagnostics for Windows Installing Configuration Record Configuration RecordRunning Configuration Record Running the Remote Diagnostics Enabling Agent Remote Diagnostics Enabling AgentInstalling/Upgrading Remote Diagnostics Enabling Agent Protecting the SoftwareInitial Configuration and Deployment Desktop ManagementSoftware Updating and Management Remote System InstallationHP Client Manager Software Altiris Client Management Solutions System Software ManagerSubscriber’s Choice ROM FlashProactive Change Notification PCN Remote ROM FlashCreating a Bootable Device FailSafe Boot Block ROMReplicating Your Setup HPQ FlashDesktop Management Unsupported USB Flash Media Device Dual-State Power Button World Wide Web Site Asset Tracking and SecurityBuilding Blocks and Partners Security Features Overview Option DescriptionEstablishing a Supervisor Password with Computer Setup Password SecurityEstablishing a User Password with Computer Setup Entering a User Password Entering a Supervisor PasswordClearing Passwords Master Boot Record SecurityChanging a User or Supervisor Password EnterMaster Boot Record Hard Drive has changed Master Boot Record has changedMaster Boot Record has been lost Surge-Tolerant Power Supply Fault Notification and RecoveryBefore You Partition or Format the Current Bootable Disk Cable Lock ProvisionDesktop Management 361685-001 Sata Data Cable CharacteristicSata Hard Drive Information Sata Identification ColorPin Number Usage Device Plug Host Plug Sata Power CablePata Hard Drive Information Pin UsagePin Signal Pata Power CablePata Data Cable Single-Drive Cable Pata Drive Installation GuidelinesPata Cable Layout Two-Drive CablePata Device Classes ATA Smart DrivesDrive Capacities General Attach GuidelinesLegacy Mode Windows 2000 and XP Windows 9x, NT, and LinuxHDD Boot and Drive Mixed Devices Boot and Drive Letter OrderingNative Mode Sata Emulation Hard Drive Order Letter OrderingService Reference Guide, dx5150 Chassis Designations Microtower MTElectrostatic Discharge Information Small Form Factor SFFPersonal Grounding Methods and Equipment Generating StaticPreventing Electrostatic Damage to Equipment Relative Humidity Event 55% 40% 10%Recommended Materials and Equipment Grounding the Work AreaStatic Shielding Protection Levels Method Voltage Operating Guidelines General Cleaning Safety PrecautionsRoutine Care Cleaning the Keyboard Cleaning the Computer CaseCleaning the Monitor Power Supply Fan Service ConsiderationsCleaning the Mouse Tools and Software RequirementsCables and Connectors Hard DrivesLithium Coin Cell Battery Service Reference Guide, dx5150 Removal and Replacement Procedures- Microtower MT Chassis Preparation for DisassemblyInstalling a Padlock Installing a Cable LockExternal Security Devices Access Panel Front Bezel Front Drive Bezels 1 5.25 Drive Bezel BlankDiskette Drive Bezel 3 3.5 Drive Bezel BlankCable Management Cable Designator Cable ConnectionsCable PCA DesignatorMemory Modules Expansion Cards Expansion Slot CoverPCI Expansion Card For preliminary steps, see .8.1, Expansion Slot CoverRemoval and Replacement Procedures- Microtower MT Chassis Drive Positions DrivesDrive Positions Disconnecting Optical Drive Cables Removing a DriveDisconnecting Diskette Drive Cables Disconnecting Hard Drive CablesReleasing the Drives Installing a Drive Connecting Optical Drive Cables Connecting Diskette Drive CablesConnecting Hard Drive Cables Chassis Fan Front I/O Panel Housing Assembly Front I/O Devices Power Switch Assembly Removal and Replacement Procedures- Microtower MT Chassis Heatsink Processor Remove the heatsink .14, HeatsinkSystem Board Removal and Replacement Procedures- Microtower MT Chassis Battery Type 1 Battery Holder Type 2 Battery Holder Type 3 Battery Holder Speaker Power Supply Preparation for Disassembly Cable Lock Padlock Computer Access Panel Front Bezel Front Drive Bezels Remove the computer access panel .3, Computer Access Panel PCI Expansion Card Service Reference Guide, dx5150 361685-001 Drives Cable Management 361685-001 Cable Cable Designator Cable PCA DesignatorOptical Drive Service Reference Guide, dx5150 361685-001 361685-001 External 3.5-inch Drive 361685-001 Primary Hard Drive 361685-001 Front I/O Devices Power Switch Assembly Speaker Chassis Fan Battery Type 1 Battery Holder Type 2 Battery Holder Heatsink Assembly Processor Remove all expansion cards .7, PCI Expansion Card Service Reference Guide, dx5150 361685-001 Power Supply Mouse Connector and Icon Pin SignalKeyboard Ethernet BNCEthernet AUI Ethernet RJ-45Parallel Interface Microphone Serial Interface, Powered and Non-PoweredConnector and Icon 1/8 miniphone Pin Signal HeadphoneScsi Low Voltage Differential/Single Ended LVD/SE Line-Out AudioUltra Scsi External Infrared Transceiver MonitorConnector Pin Signal Pin PowerATA/ATAPI IDE Standard Drive Cable Pin Power for CPU Pin MicroFit PowerSata Data and Power Drive Connector Pin Signal PCI Express X1, x4, x8, and x16 PCI Express Connector Pin a SignalPin B information is on the next X1, x4, x8, and x16 PCI Express Connector Pin B Signal GND PRSNT2# RsvdConnector Pin Assignments 361685-001 Japanese Power Cord Requirements General RequirementsCountry-Specific Requirements Accrediting Country AgencyPost Error Messages Numeric Codes and Text Messages Post Numeric Codes and Text MessagesCode/Message Probable Cause Recommended Action This message will be Diagnostic Front Panel LEDs and Audible Codes Post Diagnostic Front Panel LEDs and Audible CodesPossible Activity Beeps Cause Recommended Action Red Power LED None Section of the Desktop Management Setting depends on your region Diagnostic Front Panel LEDs and Audible Codes Troubleshooting Without Diagnostics Preliminary ChecklistSolving Minor Problems Solving Minor ProblemsTroubleshooting Without Diagnostics Solving Minor Problems Solving Power Supply Problems Solving Power Supply ProblemsProblem Cause Solution Solving Diskette Problems Solving Diskette ProblemsOrder Position in Advanced BiosFeatures Removable Device Storage Storage OptionsSolving Hard Drive Problems Solving Hard Drive ProblemsChannel 0 or Peripherals South OnChipIDE Device OnChip IDE PCI Device Onboard ChipAppendix C, Post Error Solving Display Problems Solving Display ProblemsSelect Enable VGA Mode Set properly Connection only Solving Audio Problems Solving Audio ProblemsSure Enable digital CD ProblemCause Solution From the Control PanelWhere printer port is Solving Printer ProblemsSolving Printer Problems DIR C\ printer portSolving Keyboard and Mouse Problems Solving Keyboard ProblemsSolving Hardware Installation Problems Solving Hardware Installation ProblemsSolving Hardware Installation Problems PnP/PCI Configurations Solving Network ProblemsSolving Network Problems IRQ ResourcesRestore Plus! CD Solving Memory Problems Solving Memory ProblemsSolving Processor Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsSolving Drive Key Problems Solving Drive Key ProblemsSolving Internet Access Problems Solving Internet Access ProblemsClick the Device Manager Solving Software ProblemsProperties Solving Software Problems See Appendix C, Post ErrorDIMMs AMD-Based SystemsDDR-SDRAM DIMMs Dimm Sockets Description Socket ColorIndex HP Client Manager 3-2 HP software. See software Pata Post Sata Index-6 361685-001
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dx5150 specifications

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