HP dx5150 manual Solving Software Problems, Click the Device Manager, Properties

Troubleshooting Without Diagnostics

Solving Internet Access Problems (Continued)

Problem Cause Solution

Internet takes too long to download Web sites.

Modem is not set up	Verify that the correct modem speed
properly.	and COM port are selected.
	For Windows XP:
	1.	Select Start > Control
		Panel.
	2.	Double-click System.
	3.	Click the Hardware tab.
	4.	In the Device Manager area,
		click the Device Manager
		button.
	5.	Double-click Ports (COM &
		LPT).
	6.	Right-click the COM port your
		modem uses, then click
		Properties.
	7.	Under Device status, verify
		that the modem is working
		properly.
	8.	Under Device usage, verify
		the modem is enabled.
	9.	If there are further problems,
		click the Troubleshoot button

and follow the on-screen instructions.

Solving Software Problems

Most software problems occur as a result of the following:

■The application was not installed or configured correctly.

■There is insufficient memory available to run the application.

■There is a conflict between applications.

■Make sure that all the needed device drivers have been installed.

■If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.

Where available, run the Configuration Record utility to determine if any changes have been made to the software which may be causing a problem.

If you encounter software problems, see the applicable solutions listed in the following table.

Service Reference Guide, dx5150 361685-001 D–27