HP dx5150 manual Troubleshooting Without Diagnostics

Page 149

 

 

 

 

Troubleshooting Without Diagnostics

 

 

 

 

 

 

 

 

 

 

 

Solving Minor Problems (Continued)

 

 

 

 

Problem

Cause

Possible Solution

 

 

 

 

 

 

 

 

Poor performance is

Processor is hot.

1.

Ensure airflow to the computer is

 

experienced.

 

 

not blocked.

 

 

 

2.

Ensure the fans are connected

 

 

 

 

and working properly (some fans

 

 

 

 

only operate when needed).

 

 

 

3.

Ensure the processor heatsink is

 

 

 

 

installed properly.

 

 

 

 

 

 

 

Hard drive is full.

Transfer data from the hard drive to

 

 

 

create more space on the hard drive.

 

 

 

 

 

 

 

Low on memory.

Add more memory.

 

 

 

 

 

 

 

Hard drive fragmented.

Defragment hard drive.

 

 

 

 

 

 

 

Program previously

Restart the computer.

 

 

accessed did not release

 

 

 

 

 

reserved memory back to

 

 

 

 

 

the system.

 

 

 

 

 

 

 

 

 

 

Virus resident on the hard

Run virus protection program.

 

 

drive.

 

 

 

 

 

 

 

 

 

 

 

Too many applications

1.

Close unnecessary applications

 

 

running.

 

to free up memory.

 

 

 

2.

Add more memory.

 

 

 

 

 

 

 

Cause unknown.

Restart the computer.

Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause.

Processor thermal protection activated:

A fan may be blocked or not turning.

OR

The heatsink is not properly attached to the processor.

1.Ensure computer air vents are not blocked and the cooling fan is running.

2.Open hood, press power button, and see if the processor fan spins. If not spinning, make sure the fan's cable is plugged onto the system board header. Ensure the fan is fully/properly seated or installed.

3.Replace the processor fan.

4.Reseat processor heatsink and verify that the fan assembly is properly attached.

 

Service Reference Guide, dx5150

361685-001

D–3

Image 149
Contents Service reference guide Page April Service Reference GuideService Reference Guide Contents Serial and Parallel ATA Drive Guidelines and Features Removal and Replacement Procedures- Microtower MT Chassis Contents Installing or Upgrading Device Drivers Installing the Operating SystemCreating a Backup File-Windows XP Professional Transferring Files and SettingsRestoring from the Backup File-Windows XP Professional Backing Up and Restoring FilesHP Software Online Safety & Comfort GuideInstalling the Operating System 361685-001 Power-On Self-Test Post Setup Utilities and Diagnostics FeaturesShut Down Restart Computer Setup F10 UtilitiesUsing Computer Setup F10 Utilities Setup Utilities and Diagnostics Features Heading Option Description Computer Setup MenuComputer Setup Fourth Boot Device Onboard LAN Computer Setup Backing up the Cmos Recovering the Configuration SettingsDetecting Diagnostics for Windows Diagnostics for WindowsInstalling Diagnostics for Windows Restoring the CmosUsing Categories in Diagnostics for Windows Menu Bar-File, Categories, Navigation, Level, Tab, Help Running Diagnostic Tests in Diagnostics for Windows Running Configuration Record Configuration RecordInstalling Configuration Record Installing/Upgrading Remote Diagnostics Enabling Agent Remote Diagnostics Enabling AgentRunning the Remote Diagnostics Enabling Agent Protecting the SoftwareDesktop Management Initial Configuration and DeploymentHP Client Manager Software Remote System InstallationSoftware Updating and Management System Software Manager Altiris Client Management SolutionsProactive Change Notification PCN ROM FlashSubscriber’s Choice Remote ROM FlashReplicating Your Setup FailSafe Boot Block ROMCreating a Bootable Device HPQ FlashDesktop Management Unsupported USB Flash Media Device Dual-State Power Button Building Blocks and Partners Asset Tracking and SecurityWorld Wide Web Site Option Description Security Features OverviewEstablishing a User Password with Computer Setup Password SecurityEstablishing a Supervisor Password with Computer Setup Entering a Supervisor Password Entering a User PasswordChanging a User or Supervisor Password Master Boot Record SecurityClearing Passwords EnterMaster Boot Record has been lost Master Boot Record has changedMaster Boot Record Hard Drive has changed Before You Partition or Format the Current Bootable Disk Fault Notification and RecoverySurge-Tolerant Power Supply Cable Lock ProvisionDesktop Management 361685-001 Sata Hard Drive Information CharacteristicSata Data Cable Sata Identification ColorPata Hard Drive Information Sata Power CablePin Number Usage Device Plug Host Plug Pin UsagePata Data Cable Pata Power CablePin Signal Pata Cable Layout Pata Drive Installation GuidelinesSingle-Drive Cable Two-Drive CableDrive Capacities ATA Smart DrivesPata Device Classes General Attach GuidelinesWindows 2000 and XP Windows 9x, NT, and Linux Legacy ModeNative Mode Mixed Devices Boot and Drive Letter OrderingHDD Boot and Drive Sata Emulation Hard Drive Order Letter OrderingService Reference Guide, dx5150 Microtower MT Chassis DesignationsSmall Form Factor SFF Electrostatic Discharge InformationPreventing Electrostatic Damage to Equipment Generating StaticPersonal Grounding Methods and Equipment Relative Humidity Event 55% 40% 10%Static Shielding Protection Levels Method Voltage Grounding the Work AreaRecommended Materials and Equipment Routine Care General Cleaning Safety PrecautionsOperating Guidelines Cleaning the Monitor Cleaning the Computer CaseCleaning the Keyboard Cleaning the Mouse Service ConsiderationsPower Supply Fan Tools and Software RequirementsHard Drives Cables and ConnectorsLithium Coin Cell Battery Service Reference Guide, dx5150 Preparation for Disassembly Removal and Replacement Procedures- Microtower MT ChassisExternal Security Devices Installing a Cable LockInstalling a Padlock Access Panel Front Bezel 1 5.25 Drive Bezel Blank Front Drive Bezels3 3.5 Drive Bezel Blank Diskette Drive BezelCable Management Cable Cable ConnectionsCable Designator PCA DesignatorMemory Modules Expansion Slot Cover Expansion CardsFor preliminary steps, see .8.1, Expansion Slot Cover PCI Expansion CardRemoval and Replacement Procedures- Microtower MT Chassis Drive Positions DrivesDrive Positions Removing a Drive Disconnecting Optical Drive CablesDisconnecting Hard Drive Cables Disconnecting Diskette Drive CablesReleasing the Drives Installing a Drive Connecting Diskette Drive Cables Connecting Optical Drive CablesConnecting Hard Drive Cables Chassis Fan Front I/O Panel Housing Assembly Front I/O Devices Power Switch Assembly Removal and Replacement Procedures- Microtower MT Chassis Heatsink Remove the heatsink .14, Heatsink ProcessorSystem Board Removal and Replacement Procedures- Microtower MT Chassis Battery Type 1 Battery Holder Type 2 Battery Holder Type 3 Battery Holder Speaker Power Supply Preparation for Disassembly Cable Lock Padlock Computer Access Panel Front Bezel Front Drive Bezels Remove the computer access panel .3, Computer Access Panel PCI Expansion Card Service Reference Guide, dx5150 361685-001 Drives Cable Management 361685-001 Cable PCA Designator Cable Cable DesignatorOptical Drive Service Reference Guide, dx5150 361685-001 361685-001 External 3.5-inch Drive 361685-001 Primary Hard Drive 361685-001 Front I/O Devices Power Switch Assembly Speaker Chassis Fan Battery Type 1 Battery Holder Type 2 Battery Holder Heatsink Assembly Processor Remove all expansion cards .7, PCI Expansion Card Service Reference Guide, dx5150 361685-001 Power Supply Keyboard Connector and Icon Pin SignalMouse Ethernet BNCParallel Interface Ethernet RJ-45Ethernet AUI Connector and Icon 1/8 miniphone Pin Signal Serial Interface, Powered and Non-PoweredMicrophone HeadphoneUltra Scsi Line-Out AudioScsi Low Voltage Differential/Single Ended LVD/SE Monitor External Infrared TransceiverATA/ATAPI IDE Standard Drive Cable Pin PowerConnector Pin Signal Sata Data and Power Drive Connector Pin Signal Pin MicroFit PowerPin Power for CPU Pin B information is on the next X1, x4, x8, and x16 PCI Express Connector Pin a SignalPCI Express GND PRSNT2# Rsvd X1, x4, x8, and x16 PCI Express Connector Pin B SignalConnector Pin Assignments 361685-001 General Requirements Japanese Power Cord RequirementsAccrediting Country Agency Country-Specific RequirementsPost Error Messages Code/Message Probable Cause Recommended Action Post Numeric Codes and Text MessagesNumeric Codes and Text Messages This message will be Possible Activity Beeps Cause Recommended Action Post Diagnostic Front Panel LEDs and Audible CodesDiagnostic Front Panel LEDs and Audible Codes Red Power LED None Section of the Desktop Management Setting depends on your region Diagnostic Front Panel LEDs and Audible Codes Preliminary Checklist Troubleshooting Without DiagnosticsSolving Minor Problems Solving Minor ProblemsTroubleshooting Without Diagnostics Solving Minor Problems Problem Cause Solution Solving Power Supply ProblemsSolving Power Supply Problems Solving Diskette Problems Solving Diskette ProblemsFeatures Removable Device Position in Advanced BiosOrder Storage Storage OptionsSolving Hard Drive Problems Solving Hard Drive ProblemsIDE Device OnChip IDE Peripherals South OnChipChannel 0 or PCI Device Onboard ChipAppendix C, Post Error Select Enable VGA Mode Solving Display ProblemsSolving Display Problems Set properly Connection only Solving Audio Problems Solving Audio ProblemsCause Solution ProblemSure Enable digital CD From the Control PanelSolving Printer Problems Solving Printer ProblemsWhere printer port is DIR C\ printer portSolving Keyboard Problems Solving Keyboard and Mouse ProblemsSolving Hardware Installation Problems Solving Hardware Installation ProblemsSolving Hardware Installation Problems Solving Network Problems Solving Network ProblemsPnP/PCI Configurations IRQ ResourcesRestore Plus! CD Solving Memory Problems Solving Memory ProblemsSolving Processor Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems Solving CD-ROM and DVD ProblemsSolving Drive Key Problems Solving Drive Key ProblemsSolving Internet Access Problems Solving Internet Access ProblemsProperties Solving Software ProblemsClick the Device Manager See Appendix C, Post Error Solving Software ProblemsDDR-SDRAM DIMMs AMD-Based SystemsDIMMs Description Socket Color Dimm SocketsIndex HP Client Manager 3-2 HP software. See software Pata Post Sata Index-6 361685-001
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dx5150 specifications

The HP dx5150 is a robust personal computer designed primarily for business applications, offering reliable performance, essential features, and a compact design. Built to meet the demands of office environments, the dx5150 showcases HP's commitment to quality and functionality.

One notable feature of the HP dx5150 is its AMD Athlon 64 processor. This processor provides impressive performance capabilities, allowing users to run various applications simultaneously without compromising speed. The system supports dual-core technology, which enhances multitasking efficiency and overall system responsiveness, making it ideal for professionals who require reliable performance for their daily tasks.

In terms of memory, the dx5150 supports up to 4GB of DDR RAM, permitting smooth operation of memory-intensive applications and facilitating efficient data handling. The computer integrates various storage options, including SATA hard drives, ensuring ample space for files and enabling quick data retrieval. With options for additional storage configurations, users can tailor the machine to fit their specific data management needs.

Connectivity is another essential characteristic of the HP dx5150. It comes equipped with multiple USB ports, facilitating connections to various peripherals such as printers, scanners, or external drives. The system also features Ethernet and modem capabilities, ensuring seamless internet and network connectivity for online collaboration and communication, critical in a business setting.

Moreover, the dx5150 is designed with expansion in mind, featuring a full-length PCI slot and an optional PCI Express x16 slot. This allows users to enhance and upgrade their system's capabilities over time, ensuring longevity and adaptability in a swiftly changing technological landscape.

Beyond tech specifications, the HP dx5150 emphasizes ease of use and maintenance. The chassis is designed for straightforward access to components, simplifying upgrades and repairs. This modularity is especially beneficial for businesses looking to maintain and service their computers efficiently.

In summary, the HP dx5150 stands out as a dependable choice for businesses that require a compact, powerful, and upgradable PC solution. With its AMD processor, ample memory options, robust connectivity features, and a focus on maintainability, the dx5150 represents an excellent investment for enterprises seeking to enhance productivity in their workflows. Its combination of features caters well to office environments, making it a reliable tool for employees across various industries.