HP HB4 manual Getting help, Help and support center, Instant support

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getting help

help and support center

Information about your PC is in the onscreen Help and Support Center (select models only). Here you can find links to driver updates, access to technical support options, and information about commonly asked questions.

To open the Help and Support Center:

1Press the Help button (select models only) on your keyboard. Or

Click Start on the taskbar and choose Help and Support.

2Choose HP Pavilion PC Help.

instant support

When you need assistance to solve a PC-related problem, use Instant Support (select models only). With Instant Support you can run tests or submit a problem for help over the Internet. When you submit a problem, you communicate over the Internet with a Support analyst who works with you on solving the problem.

To start Instant Support:

1Click Start on the taskbar.

2Click Help and Support.

3Click HP Instant Support.

4Click Request Help.

5Follow the onscreen instructions to run a test or submit a problem. (Your PC must be connected to the Internet to submit a problem.)

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Contents User’s guide USA Table of contents Getting help Using the internetWorking with sound, pictures, and video Taking care of your pc Index Finding answers to commonly asked questions Ac power safety warnings Safety informationPutting your pc together Setting up your pcSafety and comfort Pc back Computer safety warningSerial Connector Symbol DescriptionPc front Other ways to connect Connecting the modemUpgrading your 56k modem Setting up the ethernet connectionTurning on your pc for the first time Turning off the pc Registering your pcClick Turn Off Hibernation mode Standby modeClick Turn Off Computer Click Stand By Click Turn Off Computer Automatic standby or hibernationInstalling software and hardware devices Making recovery cds/dvdsHp products work better together Beginning to use your software Learning the basicsUsing the start menu Using the desktopIcon Opens Use it to Click HP Instant Support Click Request Help Using hp organize softwareLearning to use your pc Choose Help and Support Choose HP Pavilion PC HelpOrganizing your all programs list Using the all programs menuChoose All Programs Using pc help & tools Using the mouseChoose All Programs Choose PC Help & Tools Panning AutoscrollingAbout your keyboard Using the keyboardSwitching mouse button functions Changing mouse pointer speedInternet keyboard Standard keyboard Standard keyboard features Wireless keyboard setAlphanumeric keys Edit keys Function keysArrow keys Icon Name Description Keyboard indicatorsNumeric keys Special keyboard buttonsMusic Key Icon Feature DescriptionUser PhotoCD/DVD/MP3 Media control keysCustomizing the buttons Adjusting the monitorUsing a printer About the internet Using the internetSetting up your internet account Using a browser Searching the internet Restricting internet contentSending and receiving e-mail If using outlook expressSending e-mail messages with outlook express If your isp provides the e-mail programReceiving e-mail messages with outlook express Help and support center Getting helpInstant support Getting messages Using updates from hpTurning off messages Upgrading and servicing the pc Resolving problemsWarranty & support guide Re-enabling messagesWeb sites about your pc Online guidesMicrosoft windows xp operating system Working with sound, pictures, and video Using speakersConnecting a multi-channel speaker system to your pc Adjusting speaker volumeConfiguring multi-channel audio output for the dvd player Configuring the multi-channel sound managerConnect speaker plugs for To PC Connector Icon Speaker Mode Using a microphone Using the microphone with multi-channel audio Adjusting microphone volumeWorking with digital images Using hp image zoneProjects in Help Tab or button DescriptionCard Slot Reader Using the 7-in-1 memory card readerAbout the 7-in-1 memory card reader Special note about the safely remove hardware utilityCard Insert Into 4-slot reader Slot memory card readerDrive What it does Using your cd, dvd, and diskette drivesYour drive options Card Insert Into 2-slot readerInserting and removing cds and dvds Handling cds/dvdsUsing the combo drive Playing cds and dvds Using the diskette floppy drivePlaying music cds with musicmatch jukebox Playing cds and dvds with windows media player Choose InterVideo WinDVD Player Click InterVideo WinDVD Playing dvd movies with the intervideo windvd playerDvd terms Click InterVideo WinDVD Player Using country/region codesGetting started with recordnow Creating burning cds with recordnowChoose All Programs Choose CD DVD Recorder Data Disc Exact Copy Erase Disc Creating a music cdCreating a data cd Audio CD for Car or Home CD Player Exact Copy Jukebox CDCreating burning music cds with windows media player Creating burning data cds using windows xp programClick Copy to CD or Device Using a tv as a monitor Creating burning dvds using the dvd writer driveCables you may need Connecting to a tv set Viewing the pc image on your tv screen Disconnecting the tv Using your multi-storage bayDisabling the tv option Docking a peripheral device Storing cds, dvds, or memoryPlacing a peripheral device on the multi-storage bay top Using the optional camera station pc top Writer Hp dvd Bay expansion Page Using virus protection programs Protecting your pc from power surgesTaking care of your pc Unavailable hard disk drive space Increasing available hard disk drive spaceDouble-clickDisk Management Local Uninstalling programsEmptying the recycle bin Viewing the amount of used and free disk spaceClick My Computer Cleaning up your hard disk driveRemoving desktop icons Click Control PanelTroubleshooting Devices Symptom Problem SolutionAudio Click Sounds, Speech, and Audio Devices, if it isCd-rom, cd-rw, dvd-rom, or dvd writer drive Click Performance and Maintenance, if it isManager button Diskette floppy drive select models only Display monitor Hard disk drive Hardware installationEnd Task Hardware tab Click Start and choose Control PanelInternet access Keyboard and mouse Multi-storage bay MemoryClick Turn Off Computer State. Refer to the Upgrading and Servicing Guide for PowerMiscellaneous Battery. See the Upgrading and Servicing Guide forUsing application recovery and system recovery Page System Creating recovery cds/dvds To run the recovery cd-dvd creator program Using recovery cd-dvd creatorRecovery program Using the recovery tools cdSystem restore To create or to start the recovery tools cdTo start application recovery Application recoveryTo start system restore Choose All Programs Choose Accessories Choose System ToolsStarting system recovery if the pc is responding System recoverySystem recovery using recovery discs Starting system recovery if the pc is not respondingStarting system recovery using recovery discs To run system recovery program using recovery discs CD/DVD IndexDVD Manuals, online, 40 memory card reader card types Microphone, 45 RecordNow!, using Speakers, 41 multi-channel