HP 7700 manual Troubleshooting, Hardware problems

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6 troubleshooting

Your HP Photosmart printer is designed to be reliable and easy to use. This chapter answers frequently asked questions and contains information about the following topics:

•hardware problems

•printing problems

•error messages

For more troubleshooting information about software installation, see the reference guide that came with your printer. For advanced troubleshooting information, see the HP Photosmart Printer Help. For information about viewing the printer help, see view the hp photosmart printer help on page 2.

hardware problems

The troubleshooting section of the HP Photosmart Printer Help contains more detailed solutions. For information about viewing the printer help, see view the hp photosmart printer help on page 2.

Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

Note: HP recommends using a USB cable of less than 10 feet (3 meters) in length to minimize injected noise due to potential high electromagnetic fields.

Problem	Possible cause	Solution

The On/Attention light is	The printer is processing	Wait a moment for the printer
blinking green but the printer is	information.	to finish processing the
not printing.		information.

The On/Attention light is	The printer requires attention.	Try the following:
blinking red.		•	Check the printer’s LCD
			screen and the computer
			monitor for instructions.
		•	If you have a digital
			camera connected to the
			printer, check the camera’s
			LCD screen for instructions.
		•	If this does not work, turn
			off the printer. Unplug the
			printer’s power cord, wait
			one minute, then plug it in
			again. Turn on the printer.

basics guide

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Contents Basics guide Safety information Contents Specifications Welcome Get startedView the hp photosmart printer help Find informationPrint the hp photosmart printer help What’s in the box Front Printer partsBack Control panel Indicator lightsInput bay Menu structurePaper information To load paper in the In tray Load paper in the in trayTo load paper in the photo tray Load paper in the photo traySupported print cartridges Print cartridge informationTo install or replace the print cartridges Install or replace print cartridgesChapter Insert the print cartridge Ink-backup printing modePrint cartridge storage Keep or discard print settings after printing Set the defaults on your printerSet the photo size Set the number of copiesSet borderless printing Set the defaults on your printerUnmark camera-selected photos Set paper detectionSet LCD screen language and country/region Revert to the factory default settingsSet print quality Supported memory cards Print from a memory cardSupported file formats Insert a memory cardCompactFlash Top left slot Memory card slot How to hold and insert the memory card Remove a memory card Decide which photos to print or to send via e-mail Use 9-up view modeView photos from the LCD screen Print a photo index Print a proof sheet Scan a proof sheet Select a photo Print photos from a memory cardDeselect a photo Print camera-selected photos Print unmarked photos on a memory cardPrint new photos Connect your hp digital camera to the direct-printing port Print from the direct-printing portAdjust print settings To print from your notebook computer Connect your notebook computer to the direct-printing portChapter Print from a software application Print from your Windows PCPrint borderless photos from your Windows PC Use the Windows PC taskbar icons Hp photosmart printer icon Hp photosmart memory card icon Print from a software application OS X or OS Print from your MacintoshPrint from your computer Chapter Hardware problems TroubleshootingPrinting problems Slider towards the printer Paper does not feed into Replace print cartridges on Message Problem Solution Error messagesThere is an obstruction Open the main door. Make sure the USB cable is Recommended paper SpecificationsPrinter specifications Specifications MPEG-1 Index Index Basics guide Declaration of Conformity Q3015-90168*v1.3.0