HP 7700 manual Error messages, Message Problem Solution

Page 54

chapter 6

error messages

Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

Message	Problem	Solution

PAPER JAM. CLEAR JAM THEN	The paper jammed while	1 Turn off the printer, then
PRESS OK.	printing.	unplug it from the power
		source.
		2 Remove the rear access door
		and remove the jammed
		paper.
		For more information, see the
		troubleshooting section in the
		HP Photosmart Printer Help for
		instructions on clearing a paper
		jam.

UNSUPPORTED MEDIA SIZE. JOB	Your printer does not support	Press the OK button, then load
WAS CANCELLED. PRESS OK.	the provided paper size.	a supported paper size. For
		more information about
		supported sizes, see
		specifications on page 53.

PAPER SIZE MISMATCH.	The paper size changed in the	Load the correct paper size in
	middle of the print process.	the photo tray and press the
		OK button. For paper-loading
		instructions, see load paper in
		the photo tray on page 9.

AUTOMATIC PAPER SENSOR	The automatic paper sensor is	Press the OK button and try
FAILED.	obstructed or damaged.	printing again. If this does not
		work, go to www.hp.com/
		support or contact HP support.

ONE OR MORE CARTRIDGES HAVE	One or both of the print	Test both print cartridges to see
FAILED. REMOVE ALL CARTRIDGES,	cartridges is old or damaged.	if one or both of the print
THEN REINSERT EACH CARTRIDGE		cartridges failed. For testing
BY ITSELF AND CLOSE THE COVER		instructions, see the HP
TO SEE IF IT HAS FAILED.		Photosmart Printer Help. For
		information about replacing
		print cartridges, see install or
		replace print cartridges on
		page 11.

50	hp photosmart 7700 series

Image 54

Contents Basics guide Safety information Contents Specifications Get started WelcomeFind information View the hp photosmart printer helpPrint the hp photosmart printer help What’s in the box Printer parts FrontBack Indicator lights Control panelMenu structure Input bayPaper information Load paper in the in tray To load paper in the In trayLoad paper in the photo tray To load paper in the photo trayPrint cartridge information Supported print cartridgesInstall or replace print cartridges To install or replace the print cartridgesChapter Ink-backup printing mode Insert the print cartridgePrint cartridge storage Set the defaults on your printer Keep or discard print settings after printingSet the number of copies Set the photo sizeSet the defaults on your printer Set borderless printingSet paper detection Unmark camera-selected photosRevert to the factory default settings Set LCD screen language and country/regionSet print quality Print from a memory card Supported memory cardsInsert a memory card Supported file formatsCompactFlash Top left slot Memory card slot How to hold and insert the memory card Remove a memory card Use 9-up view mode Decide which photos to print or to send via e-mailView photos from the LCD screen Print a photo index Print a proof sheet Scan a proof sheet Print photos from a memory card Select a photoDeselect a photo Print unmarked photos on a memory card Print camera-selected photosPrint new photos Print from the direct-printing port Connect your hp digital camera to the direct-printing portAdjust print settings Connect your notebook computer to the direct-printing port To print from your notebook computerChapter Print from your Windows PC Print from a software applicationPrint borderless photos from your Windows PC Use the Windows PC taskbar icons Hp photosmart printer icon Hp photosmart memory card icon Print from your Macintosh Print from a software application OS X or OSPrint from your computer Chapter Troubleshooting Hardware problemsPrinting problems Slider towards the printer Paper does not feed into Replace print cartridges on Error messages Message Problem SolutionThere is an obstruction Open the main door. Make sure the USB cable is Specifications Recommended paperPrinter specifications Specifications MPEG-1 Index Index Basics guide Declaration of Conformity Q3015-90168*v1.3.0