HP 7700 manual Printing problems

Page 50

chapter 6

Problem	Possible cause	Solution
The On/Attention light is	An unrecoverable error has	Turn off the printer. Unplug the
blinking amber.	occurred.	printer’s power cord, wait one
		minute, then plug it in again.
		Turn on the printer. If this does
		not work, go to www.hp.com/
		support or contact HP support.

printing problems

Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

Note: HP recommends using a USB cable of less than 10 feet (3 meters) in length to minimize injected noise due to potential high magnetic fields.

Problem	Possible cause	Solution

The printer does not generate	You need to select the	For instructions on setting the
borderless photo output.	appropriate paper size.	paper size for borderless
		photos, see set borderless
		printing on page 17 and print
		from your computer on
		page 37.

Printing is very slow.	Your computer may have less	Check the amount of RAM
	than the recommended system	(system memory) and the
	requirements.	processor speed of your
		computer. For information on
		the system requirements, see
		the HP Photosmart Printer Help.

	Too many software programs	Close all unnecessary software
	may be running at the same	programs.
	time.

	You may have Extend Colors	Turn off the option by using the
	turned on.	printer’s MENU button. For
		more information, see the HP
		Photosmart Printer Help.

	You may be using outdated	Update the version of the
	printer software.	printer software you are using.
		For more information, see the
		HP Photosmart Printer Help.

	You may have chosen	See the Troubleshooting
	Maximum dpi (Windows) or	section of the HP Photosmart
	High Resolution (Macintosh).	Printer Help for instructions on
		how to deselect Maximum dpi
		(Windows) or High Resolution
		(Macintosh).

46	hp photosmart 7700 series

Image 50

Contents Basics guide Safety information Contents Specifications Get started WelcomePrint the hp photosmart printer help Find informationView the hp photosmart printer help What’s in the box Back Printer partsFront Indicator lights Control panelMenu structure Input bayPaper information Load paper in the in tray To load paper in the In trayLoad paper in the photo tray To load paper in the photo trayPrint cartridge information Supported print cartridgesInstall or replace print cartridges To install or replace the print cartridgesChapter Ink-backup printing mode Insert the print cartridgePrint cartridge storage Set the defaults on your printer Keep or discard print settings after printingSet the number of copies Set the photo sizeSet the defaults on your printer Set borderless printingSet paper detection Unmark camera-selected photosRevert to the factory default settings Set LCD screen language and country/regionSet print quality Print from a memory card Supported memory cardsInsert a memory card Supported file formatsCompactFlash Top left slot Memory card slot How to hold and insert the memory card Remove a memory card View photos from the LCD screen Use 9-up view modeDecide which photos to print or to send via e-mail Print a photo index Print a proof sheet Scan a proof sheet Deselect a photo Print photos from a memory cardSelect a photo Print unmarked photos on a memory card Print camera-selected photosPrint new photos Print from the direct-printing port Connect your hp digital camera to the direct-printing portAdjust print settings Connect your notebook computer to the direct-printing port To print from your notebook computerChapter Print from your Windows PC Print from a software applicationPrint borderless photos from your Windows PC Use the Windows PC taskbar icons Hp photosmart printer icon Hp photosmart memory card icon Print from your Macintosh Print from a software application OS X or OS Print from your computer Chapter Troubleshooting Hardware problemsPrinting problems Slider towards the printer Paper does not feed into Replace print cartridges on Error messages Message Problem SolutionThere is an obstruction Open the main door. Make sure the USB cable is Specifications Recommended paperPrinter specifications Specifications MPEG-1 Index Index Basics guide Declaration of Conformity Q3015-90168*v1.3.0