HP ZBook 14 Mobile manual Performing a system recovery, Using the Windows recovery tools

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NOTE: The backup process may take over an hour, depending on file size and the speed of the computer.

1.From the Start screen, type backup, click Settings, and then select from the list of displayed options.

2.Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).

Performing a system recovery

In case of system failure or instability, the computer provides the following tools to recover your files:

●Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly.

●f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image. The image includes the Windows operating system and software programs installed at the factory.

NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you previously created (select models only), you must purchase Windows 8 operating system media to reboot the computer and repair the operating system. For additional information, see Using Windows 8 operating system media (purchased separately) on page 74.

Using the Windows recovery tools

To recover information you previously backed up:

▲Access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

To recover your information using Automatic Repair, follow these steps:

CAUTION: Some Automatic Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery.

1.If possible, back up all personal files.

2.If possible, check for the presence of the HP Recovery partition and the Windows partition. From the Start screen, type e, and then click File Explorer.

– or –

From the Start screen, type c, and then select Computer.

NOTE: If the Windows partition and the HP Recovery partition are not listed, you must recover your operating system and programs using the Windows 8 operating system DVD and the Driver Recovery media (both purchased separately). For additional information, see Using Windows 8 operating system media (purchased separately) on page 74.

3.If the Windows partition and the HP Recovery partition are listed, restart the computer. After Windows has loaded, press and hold the shift key while clicking Restart.

4.Select Troubleshoot, then select Advanced Options, and then select Automatic Repair.

5.Follow the on-screen instructions.

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Contents User Guide Product notice Safety warning notice Iv Safety warning notice Table of contents VGA External cards and devices Adding or replacing memory modules Viii Contacting support Labels Input power Operating environment Welcome Resources For information about Finding informationThen select Warranty and services TouchPad Getting to know your computerTop Lights Buttons and fingerprint reader select models only Fn key KeysFront Right Regulatory, Safety, and Environmental Notices . To accessLeft Select the HP Support Assistant app DisplayBottom Computer by the governmental agency SIM slot select models only Using the wireless button Connecting to a networkConnecting to a wireless network Using the wireless controlsUsing an Internet service provider Using a WlanUsing operating system controls Protecting your Wlan Setting up a WlanConfiguring a wireless router Connecting to a Wlan Using HP Mobile Broadband select models onlyInserting and removing a SIM Connecting to a local area network LAN Connecting to a wired networkUsing GPS select models only Using Bluetooth wireless devicesPage Using the TouchPad Using pointing devicesSetting pointing device preferences Using the pointing stick select models onlyTurning the TouchPad off and on Using TouchPad GesturesOne-finger slide Scrolling Rotating select models only Right-edge swipe Edge swipes select models onlyLeft-edge swipe Top-edge swipeIdentifying the hot keys Using the keyboardUsing Microsoft Windows 8 shortcut keys Using keypads Using the embedded numeric keypad Turning the embedded numeric keypad on and off Using an optional external numeric keypadMultimedia Using the media activity controlsConnecting speakers Adjusting the volumeChecking audio functions on the computer Connecting headphonesConnecting a microphone Webcam select models onlyDisplayPort VideoIntel Wireless Display select models only Shutting down the computer Power managementInitiating and exiting Sleep Setting power optionsUsing power-saving states Intel Rapid Start TechnologyEnabling and exiting user-initiated Hibernation Using battery powerUsing the power meter and power settings Setting password protection on wakeupMaximizing battery discharge time Finding additional battery informationUsing Battery Check Displaying the remaining battery chargeInserting or removing the battery Managing low battery levelsRemoving a battery Storing a user-replaceable battery Conserving battery powerReplacing a user-replaceable battery select models only Using external AC powerDisposing of a user-replaceable battery select models only Hybrid Graphics select models only Testing an AC adapterUsing Hybrid Graphics select models only Removing a memory card Using memory card readersExternal cards and devices Inserting a memory cardInserting a smart card Using smart cards select models onlyRemoving a smart card Using a USB deviceRemoving a USB device Using optional external devicesConnecting a USB device Using optional external drives Handling drives Using hard drivesDrives Replacing the service door Removing or replacing the service doorRemoving the service door Removing the hard drive Replacing or upgrading the hard driveInstalling a hard drive Improving hard drive performance Using Disk DefragmenterUsing Disk Cleanup Identifying HP 3D DriveGuard status Using HP 3D DriveGuardProtecting the computer Using passwordsSecurity Password Function Setting passwords in WindowsManaging a Bios administrator password Setting passwords in Computer SetupEntering a Bios administrator password Managing a Computer Setup DriveLock passwordSetting a DriveLock password Removing DriveLock protection Entering a DriveLock passwordChanging a DriveLock password Removing Automatic DriveLock protection Using Computer Setup Automatic DriveLockEntering an Automatic DriveLock password Installing critical security updates Using antivirus softwareUsing firewall software Using the fingerprint reader select models only Using HP Client Security select models onlyInstalling an optional security cable Locating the fingerprint reader Adding or replacing memory modules MaintenancePage Cleaning your computer Cleaning the TouchPad, keyboard, or mouse Cleaning proceduresCleaning the display All-in-Ones or Notebooks Cleaning the sides or coverUsing SoftPaq Download Manager Backing up your information Backup and recoveryUsing the Windows recovery tools Performing a system recoveryUsing Windows 8 operating system media purchased separately Using f11 recovery toolsRemove everything and reinstall Windows Using Windows Refresh for quick and easy recoveryUsing HP Software Setup Navigating and selecting in Computer Setup Computer Setup BIOS, MultiBoot, and System DiagnosticsUsing Computer Setup Starting Computer SetupRestoring factory settings in Computer Setup Downloading a Bios update Updating the BiosDetermining the Bios version Choosing MultiBoot preferences Using MultiBootAbout the boot device order Setting a MultiBoot Express prompt Setting a new boot order in Computer SetupDynamically choosing a boot device using the f9 prompt Entering MultiBoot Express preferences Using System DiagnosticsUsing System Diagnostics Contacting support SupportComponent LabelsSerial number Product number Operating environment SpecificationsInput power Traveling with the computer Computer is unable to start up TroubleshootingTroubleshooting resources Resolving issuesComputer is unusually warm Computer screen is blankSoftware is functioning abnormally Computer is on but not respondingDisc does not play Wireless network connection is not workingAn external device is not working Movie is not visible on an external display Electrostatic discharge Index BiosWlan SIM
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